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Toyota Carlsbad

Carlsbad, CA

3.7
792 Reviews

5424 Paseo Del Norte

Carlsbad, CA

92008

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792 Reviews of Toyota Carlsbad

February 22, 2016

Friendly and Professional Staff Jose Sanchez and Nicole Nielsen made my car buying a smooth experience. No pressure or hassles from any of the staff at Toyota Carlsbad. I was able to More

by salvarado55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez, Nicole Nielsen, Michael Boone.
Feb 23, 2016 -

Toyota Carlsbad responded

It sounds like Jose and Nicole really took our customer service to the next level. We love hearing that and are happy that you received the 5-star experience that you deserve. Congratulations on your new Tacoma! We can't seem to keep those on out lot for too long, so you definitely have excellent taste! It sounds like you have had a lot of your questions answered already, but if you find yourself having any additional feedback or inquiries. Thanks again! Have a great week :) Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

February 22, 2016

Third camry I love the Camry hybrid. My first one lasted nearl 200,000 miles and Mauricio made buying a new one easy. Service is always great (thanks Paul Dolan). More

by Drldr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio tabor, paul dolan
Feb 23, 2016 -

Toyota Carlsbad responded

Hi there, We love the Camry hybrids too- they're so sleek! Toyota vehicles are notorious for their reliability and with vehicles sold over the last 20 years, Toyota has the highest percentage of vehicles still on the road today. Looking forward to assisting you for the next 20+ years with your Camry hybrid. Thank you for taking the time to give us 5-stars on DealerRater. We appreciate it! Best, Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

February 22, 2016

Great service to accommodate my needs My sales rep did an outstanding job to meet my specific requirements. The service included a service level that is typically not provide. The sales re More

by Ansao92130
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio
Feb 23, 2016 -

Toyota Carlsbad responded

Good morning! We're happy to hear that you enjoyed working with our main man, Mauricio. He is definitely a very caring person and will always look out for your best interest :) THANK YOU for taking the time to write us a review and for choosing to purchase from our dealership. We promise the same standard of customer service over at our service department when you come for your complimentary maintenance! Have a great day! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

February 22, 2016

Great experience We were buying a car out of necessity, and had done some online research that led us in Th direction of a hybrid. From the moment I met Ernan, he was More

by Laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernan Northrup and Bob Hessinger
Feb 23, 2016 -

Toyota Carlsbad responded

Hi Laura! Congratulations on your new hybrid and welcome to the Toyota Carlsbad family :) You're going to love the gas mileage you receive in your new Prius! Again, we appreciate the shout-out and will be sure to share your kind words with our dynamic duo, Ernan and Bob. Please feel free to reach out to Ernan or myself if you ever have any questions about your new vehicle. Hope to see you again in the future. All the best, Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

February 21, 2016

Very friendly staffs Very nice & friendly staffs; very helpful with explanations as well. I got my car out of the dealer with in 3 hrs. Thanks to Alex & Nicole More

by Catherine P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Ordonez, Nicole M. Nielsen
Feb 22, 2016 -

Toyota Carlsbad responded

Thank you for the excellent rating, Catherine! Our customers are our priority and we know you have other things you'd rather be doing than filling out paperwork! Also, love that you got the lowdown on your vehicle from Nicole and Alex, but always feel free to reach out to me if you find yourself having any additional questions. Thanks again for taking the time to write in...hope to see you in our service drive for your complimentary maintenance :) Have a great week! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

February 20, 2016

Stress free Buying a car a Toyota Carlsbad was very easy. The price of the car was great and I didn't feel pressured to get anything I didn't love. They took the More

by VicLynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jen Tucker
Feb 22, 2016 -

Toyota Carlsbad responded

Hi Vic! Purchasing a new car is a big deal and you deserve to get everything you want. Happy to hear that our team made sure to slow the process down and ensure that the vehicle you selected had everything on your checklist. Looking forward to continue to provide you with great purchase experiences! Please let me know if you ever have any post-purchase questions. Always here to help! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

February 17, 2016

Great customer service I loved the service I receive here, staff is super friendly and very helpful. Alonzo was a great help in finding a vehicle I wanted. More

by Johnny493
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alonzo
Feb 18, 2016 -

Toyota Carlsbad responded

We love to hear that, Johnny! Thank you for taking the time to share your feedback, as it truly does brighten our day to hear that you have a wonderful buying experience. We'll be sure to give Alonzo some Kudos! Have a great day. Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

February 16, 2016

Great Experience Again! Randy was once again great to work with. I have purchased many cars from him and will continue to do so. Also, their service department is awesome. More

by Janet H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Hollingworth, Bob Hessinger
Feb 16, 2016 -

Toyota Carlsbad responded

Good morning, Janet! Thank you for the shout-out. It's always wonderful to hear that our team made you feel comfortable during your visit. Please do not hesitate to contact me direct if you ever have any questions or additional feedback about your sales and/or service experiences. Thanks again...you're the best :) Have a great day! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

February 16, 2016

Toyota Carlsbad look for Mauricio Mauricio helped me find the car that i wanted! Will definitely come back and refer my friends and family. Best car dealership I've been to!! More

by Jeff J.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio
Feb 18, 2016 -

Toyota Carlsbad responded

Hey Jeff! Good morning. Thank you for paying us a visit and choosing to buy your car at our dealership. We know that you have a lot of options to choose from, so we appreciate that you landed on us. Glad to know that our team left you with a great first impression and it sounds like there's more to come... Thanks again! We'll be sure to share your comments with Mauricio. Have a great Thursday...the weekend is almost here :) Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

February 15, 2016

Helpful and Knowledgeable We had been looking for a sienna for a few weeks and went to a few dealerships to have a look. The first thing we noticed at Carlsbad was the selectio More

by Bugss01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul, Nicole
Feb 15, 2016 -

Toyota Carlsbad responded

Congratulations on the new Sienna! I am sure you will grow quite attached to its impressive versatility and technical features. Happy to hear that you and Paul worked so well together and that you enjoyed your experience at our dealership. Buying a new car should always be fun! If you find yourself having any questions regarding the vehicle, be sure to let us know. Welcome, to our Toyota Carlsbad family. Have a great week and thanks again for the review :) Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

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