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Toyota Carlsbad

Carlsbad, CA

3.7
792 Reviews

5424 Paseo Del Norte

Carlsbad, CA

92008

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792 Reviews of Toyota Carlsbad

March 03, 2016

Thank you thank you! So thankful for Julio at Toyota of Carlsbad. I've been on the search for a 4Runner for the past month and he made my dreams come true and the process More

by Pitabread
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio
Mar 08, 2016 -

Toyota Carlsbad responded

Hi there, Thank you so much for your 5-Star review! Julio is one of the best! He will be thrilled to hear that he made your dreams come true. :) I'm happy to hear that we made your experience smooth! That's the way it should be! Enjoy your 4Runner!! Happy motoring, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

March 02, 2016

Great Customer Service We had great service when buying our families new 2015 Toyota Highlander. Jose Sanchez provided answers to all our questions and helped us get a great More

by Greathighlander2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
Mar 08, 2016 -

Toyota Carlsbad responded

HI! We're happy to hear that you enjoyed working with our main man, Jose. He is definitely a very caring person and will always look out for your best interest :) THANK YOU for letting your friends and family know about the great experience you had here and for choosing to purchase from our dealership. We promise the same standard of customer service over at our service department when you come for your complimentary maintenance! Have a great day! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

March 01, 2016

Fast, easy, friendly We showed up thinking this would be a difficult process and hesitant to purchase a brand new car, but they went over the finances with us so and showe More

by Laceykhiev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio
Mar 09, 2016 -

Toyota Carlsbad responded

Hi! I totally understand how you felt! Finances should always make sense. Happy to hear that we showed you the positive side and gave you exactly what you were shopping for. Thank you for your feedback and for choosing Toyota Carlsbad. Enjoy your brand new car, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

March 01, 2016

Unwanted Text The buying experience was fine but I do not pay $700 per month to receive automated texts at 10:30 at night to participate in a survey. More

by Cdof89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
Mar 08, 2016 -

Toyota Carlsbad responded

Hey there, Yikes! I apologize for that and I assure you this has been addressed. Thank you for the 4.5 stars! It is greatly appreciated! Sincerely, Vanessa Calrk Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

March 01, 2016

Excellent experience ! We worked with Bob Bamoradi .his good manner and patient was amazing Toyota Carlsbad had all color available for Toyota sienna that I was interested a More

by Aa007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Bamoradi
February 29, 2016

Easy and convenient Johhny was the best! He was pleasant and helpful and made sure we were comfortable and felt listened to. I have bought several cars and this was the b More

by Samantha15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vanessa
Mar 09, 2016 -

Toyota Carlsbad responded

Hi Samantha, It does feel good to know that you are being listened to, doesn't it?! I am sure that is why you had such an "easy" and "convenient" car buying experience with Johnny. Johnny is great! He always makes me smile! We do appreciate your 5-Star review. I will be sure to pass your feedback along to Johnny and the management team at Used cars. Enjoy the rest of your week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

February 28, 2016

Awsome customer service Great customer service and they were also very friendly with the kids and also they helped me make great decisions wen i was unsure of what car i wan More

by Melah123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony urias
Mar 09, 2016 -

Toyota Carlsbad responded

Good afternoon, I am so pleased to hear that you experienced what Toyota Carlsbad is all about! Friendliness and family mean a lot to us. Did your children check out the lounge area and explore the toys? Be sure to bring them with you for your first service visit. Around 3:00 p.m. Bob makes cookies down in our service lounge! ;) Thank you for your Awesome 5-Star review! We really appreciate you taking time out of your busy day to drop us a few lines! Welcome to our family, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

February 28, 2016

Duff Joy and fleet is awesome! Duff Joy will make sure all of your needs are met and will do everything possible to make sure you are satisfied with your new car. Toyota Carlsbad re More

by Katrina1224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duff Joy
Mar 09, 2016 -

Toyota Carlsbad responded

Good afternoon, Duff Joy is one of the most caring employees here! Above and beyond are words that best describe Duff! I am pleased to hear about your experience with him. :) Thank you for feedback and for choosing Toyota Carlsbad. Happy motoring, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

February 26, 2016

Awesome experience My experience was absolutely awesome. Jose Sanchez provided me with A+ service. Very knowledgable. Made my experience a great one. Will definitely tel More

by CarToy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez
Feb 26, 2016 -

Toyota Carlsbad responded

Good Morning, Thank you for writing in this morning to share about your experience with Jose Sanchez! We appreciate your time and sincerely love seeing reviews like this come in. We will be sure to share your comments with our boy, Jose, and the management team. Please feel free to reach out to me regarding any post-purchase questions you may have. Have a great weekend! Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

February 22, 2016

Working with Duff Joy is a pleasure! This is our 4th Toyota purchase, and second one from Duff Joy, fleet manager at Carlsbad Toyota. He is kind, considerate, patient, extremely helpful, More

by NancyE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David (fleet assistant to Duff), Nicole (finance)
Feb 22, 2016 -

Toyota Carlsbad responded

Hi Nancy, First of all, thank you so much for choosing to purchase your vehicles with us. It means a lot. I guess 4 Toyota vehicles makes you a bit of an enthusiast doesn't it :] Duff and David are quite the duo and we're happy to hear that you enjoyed working with them. I will be sure to forward your comments to them this afternoon. Have a great week! Please let us know if you have any additional feedback. Vanessa Clark Customer Relations Manager Vclark@toyotacarlsbad.com 760-918-3795

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