Back

Toyota Carlsbad

Carlsbad, CA

3.5
795 Reviews

5424 Paseo Del Norte

Carlsbad, CA

92008

Directions

By Type

795 Reviews of Toyota Carlsbad

May 05, 2016

Untimelyo I waited 30 minutes to drop the car off on my lunch hour. When I picked up my car I had to wait again for the Service desk to figure out the status o More

by Melissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't have names
May 05, 2016 -

Toyota Carlsbad responded

Hi Melissa! I am so sorry to hear about the wait time. I would like to look further into your concern to ensure we are following process. Please contact me direct at your earliest convenience. Thank you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

May 05, 2016

BestEver Excellent service, courteous personnel, and they actually complete the work in the time quoted. Now I ask you, "How often do you encounter this in to More

by MineAlone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Skinner
May 05, 2016 -

Toyota Carlsbad responded

Hey there!! Thank you for your review! I am very happy to hear you received excellent service in the time quoted! I will be sure to pass your review on to Kevin Skinner today! Enjoy the rest of your week. Thank you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

May 04, 2016

Flawless Never have a problem every time I bring my truck in for a service. They take the amount of time necessary to perform the maintenance. If they are taki More

by Giordanoj01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany reed and taylena <--- I do not remember how to spell it but she worked at the cashiers desk and was great!
May 05, 2016 -

Toyota Carlsbad responded

Hey there! Thank you for your "Flawless" review! I am pleased to hear about your visit here with us! Communication is key! It definitely makes they day easier when you are will informed and our promise on time is accurate. Bob makes the best cookies! Glad you got to try one!! See you next time, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

May 03, 2016

Amazing! The best! I purchased a new car for the first time not only was that exciting but the customer service and experience was amazing and I was well taken More

by Nena22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Sanchesz
May 05, 2016 -

Toyota Carlsbad responded

Hi there, Congratulations on your first car purchase!!! That in itself is very exciting! Jose Sanchez is one of the best! Glad to hear he gave you and amazing experience! Sounds like you will have great memories of your first car, including the buying experience!! Enjoy your new ride, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

April 18, 2016

Tire Care Great service. Very pleasant folks. They were very helpful and gave us great advice. Very fast and stuck to their promise. My wife and I are loyal cus More

by kendog
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal
Apr 20, 2016 -

Toyota Carlsbad responded

Hey there! Thank you for your review and for being a loyal customer to us! We do appreciate you! Glad to hear you had a pleasant experience. Please reach out if you are in need of any further assistance or have any questions! Best, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

April 18, 2016

4Runner My husband and I had a great experience working with Mauricio at Toyota Carlsbad! He ordered the 4Runner exactly as specified then walked us through More

by Mr. and Mrs. Gill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mauricio
Apr 20, 2016 -

Toyota Carlsbad responded

Mr. and Mrs. Gill, Thank you so much for choosing Toyota Carlsbad! I am a fan of the 4Runner!! Please keep us updated with your new ride! I'll be sure to let Mauricio know about your feedback. :) Very much appreciated, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

April 14, 2016

An awesome experience My experience with Julio was painless. I was in and out of the dealership in my new car in under 3 hours. He listened to what I wanted and delivered. More

by Ccaty11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Aquino
Apr 15, 2016 -

Toyota Carlsbad responded

Thank you for this amazing feedback! We are glad to hear there was zero pain involved in your experience! :) That is our goal with each and every customer. This information will be shared with Julio and our Sales management team!

April 11, 2016

Great car experience Anothny is was awesome! Great sales man I would definitely send some of my friends and family to him. Jennifer was so friendly and help full also offe More

by martin19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony, Jennifer service
Apr 13, 2016 -

Toyota Carlsbad responded

Hi!! Thank you for your 5-Star review! Anthony will really appreciate your kind words! Referrals are the best way to say thank you!! You're the best, Martin!! Enjoy your new vehicle, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

April 11, 2016

Superb buying experience I moved south to Oceanside last year and had used, and been very impressed with, Carlsbad Toyota service department. Now I have used their sales depar More

by MrB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Aftahi
Apr 13, 2016 -

Toyota Carlsbad responded

Hey there! Thank you for choosing us to service your vehicle and now choosing to purchase from our sales department! I will let Frank Aftahi know you had a superb experience! Enjoy your new ride and come say hi when you are visiting service again! Best, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

April 10, 2016

Awesome dealership We got our new sienna thru upgrade program at the service department. Lisa was very kind when she showed us the various models. Love their straightf More

by Wayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank (sales), Lisa (Toyota upgrade from service department), another finance advisor but forgot the name.
Apr 13, 2016 -

Toyota Carlsbad responded

Hi Wayne! Thank you so much for taking time out of your day to write this fantastic review! I will be sure to let Lisa, Frank, and the Upgrade department know how happy you are! The Triplets!! Love it!!! ;) Thank you for your loyalty! See you soon for your service visit on your new ride! Take care! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

...
56
...