Back

Toyota Carlsbad

Carlsbad, CA

3.5
796 Reviews

5424 Paseo Del Norte

Carlsbad, CA

92008

Directions

By Type

796 Reviews of Toyota Carlsbad

July 30, 2016

Always Wonderful I have been going to this Toyota for years and love the care and knowledge that that they show me. I moved down to San Diego and I still drive the 45 More

by Three time Prius owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I believe her name was Alisia??
Aug 01, 2016 -

Toyota Carlsbad responded

Hi there! Thank you so much for taking that 45 minute drive! We do appreciate you! :) Wishing you many more miles! See you on your next service visit! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 30, 2016

50,000 mile ckeck up Everything went well and it was exactly the amount of time that Molly said it would be. I waited in the lobby while my car was being serviced. It has More

by Doglover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Molly
Aug 01, 2016 -

Toyota Carlsbad responded

Hi there! Thank you for sharing your experience with Molly! She knows your time is valuable and will get you back your vehicle as promised! What was your favorite part of our service lounge? I love the cookies and coffee! ;) See you next time, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 30, 2016

Effcient and Effective I was able to drop my Tundra off and the took care of the service inside of 3 hours. It is an efficient and effective way to keep my truck running we More

by Tundra owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Laird
Aug 01, 2016 -

Toyota Carlsbad responded

Hi there! Thank you for your feedback! Efficient and effective are just two of our goals here at Toyota Carlsbad. It's great to hear we achieved them with you. We wish you many more miles with your Tundra. Thank you for choosing Toyota Carlsbad! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 30, 2016

Great service I wanted service without an appointment, and they still treated me right. Only took a little over an hour. Service advisor thoroughly explained futu More

by Mara3403
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff G.
Aug 01, 2016 -

Toyota Carlsbad responded

Hi there! We will always treat you right here at Toyota Carlsbad! While we do recommend appointments, you are more than welcome to visit us without one. Our service team will work diligently to service your vehicle the same day. :) With that being said, feel free to book your future service visit with your advisor, Jeff, if you haven't done so already. We look forward to seeing you again! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 30, 2016

Great experience As always, the staff and service were excellent! They are prompt and friendly and the waiting area is very comfortable. I really appreciate the coffee More

by Ruth2b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Molly
Aug 01, 2016 -

Toyota Carlsbad responded

Hi there! You are so welcome! And thank you for choosing Toyota Carlsbad as your Service Department! We look forward to seeing you on your next visit! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 29, 2016

Courteous and efficient The staff is attentive to all customer needs while efficiently diagnosing and fixing vehicle problems. The "check-in" process is highly organized so More

by Paula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Aug 01, 2016 -

Toyota Carlsbad responded

Hi Paula! Thank you for your feedback! We strive for you to have a flawless experience from check in to check out! Sound like we achieved that with you! We look forward to seeing you again, Paula! Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 29, 2016

extremely good communication and service, very good communication, detailed explanations, clean car, good coffee and cookies, turned off tv so I could read, nice personality of man that follow More

by anam cara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure, from Leucadia, handsome, likes philosophy
Jul 29, 2016 -

Toyota Carlsbad responded

Hi there! Communication is key! I'm glad our handsome guy from Leucadia kept you well informed! ;) Coffee, cookies, books... I'm going to the Service lounge right now! That sounds like an amazing break! ;) Thank you for your feedback! See you next time, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 29, 2016

Always a great experience I always hate taking the time to get my car serviced, but Toyota Carlsbad has service down to a great customer experience making it as easy as possibl More

by Larry Manley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Laird
Jul 29, 2016 -

Toyota Carlsbad responded

Hi Larry! What a compliment! Thank you! Our goal is to provide you with a Truly Exceptional experience and it sounds like we achieved that with you! Thank you for choosing Toyota Carlsbad as your Service Center! Enjoy your weekend, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 28, 2016

Once again, Job well done! Will was very helpful getting me in and out fast. Explained everything that was going to happen. The car wash was better this time. Really clean and n More

by Oats2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will
Jul 28, 2016 -

Toyota Carlsbad responded

Hey there! Thank you for your feedback! I'm happy to hear you are pleased with the car wash this time around! Thank you for giving us another chance! :) I will share your review with Will today. I know he will appreciate your feedback as well. Have a great day! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

July 28, 2016

Service of my new car. This was the 5 TH time I took my new car in for normal servicing. All 5 times service was excellent. I am very pleased. More

by Doc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Higgins Service Advisor
Jul 29, 2016 -

Toyota Carlsbad responded

Hi! Thank you for choosing to service our vehicle with Toyota Carlsbad! Cheers to 5 more excellent times! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

...
48
...