Back

Toyota Carlsbad

Carlsbad, CA

3.5
795 Reviews

5424 Paseo Del Norte

Carlsbad, CA

92008

Directions

By Type

795 Reviews of Toyota Carlsbad

October 14, 2016

Outstanding customer service Tony Henderson is a true professional, very knowledgeable and provides outstanding customer service.I will recommend your service to my friends and co More

by Lou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Henderson
Oct 17, 2016 -

Toyota Carlsbad responded

Hi! Your recommendation is the greatest compliment! Thank you! It is our pleasure to have you as a customer! I will be sure to share your review with Tony! Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 14, 2016

Quick, easy and reasonable Easy to get the appointment I want, in and out with fast service and great customer attitude ask for Jeff Glover in service he is awesome to work with More

by camrydude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Glover
Oct 17, 2016 -

Toyota Carlsbad responded

Hi, there! I think Jeff is pretty awesome to work with too! ;) It's awesome reading about your experience! Thank you for sharing! Have a great week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 13, 2016

Great service! I went into Toyota of Carlsbad to trade in my car for a RAV4 the process was quick and everyone was friendly! This car buying process was a lot more e More

by Emaire2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Flagg
Oct 13, 2016 -

Toyota Carlsbad responded

Hi! Congratulations on your trade! You are very welcome!! We strive to ensure a stress-free experience. I'm very pleased to read your review and very excited to welcome you to our Toyota Carlsbad family! Enjoy your new ride! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 13, 2016

Pretty good experience. The only thing that disappointed me was that my car was not washed after I specifically requested it. Everything went smoothly up to the time I picke More

by HWadd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Oct 14, 2016 -

Toyota Carlsbad responded

Hi, there! Thank you for your feedback, I'm sorry to hear your vehicle was not washed as requested. Please contact me at your earliest convenience, I'd like to get more information from you and get your vehicle washed! Best, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 13, 2016

Regular car maintenance Great customer service! From the moment I arrived until the job was complete and I left. Everything was done both on time and on budget. They reall More

by Alex Szabo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase
Oct 14, 2016 -

Toyota Carlsbad responded

Hi, Alex! Thank you so much for your kind review! I agree, we do have a great crew that is all working towards the same goal! Enjoy your weekend! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 13, 2016

Great, reliable service Jana is great, she always explains everything very well and communicates effectively throughout the service appointment. Making the appointment was al More

by AD2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jana
Oct 14, 2016 -

Toyota Carlsbad responded

Hi, there! I think Jana is great too! ;) Thank you for giving her a shout-out! It's great to hear how easy your visit was with us, from start to finish! Thank you for choosing Toyota Carlsbad! Enjoy your weekend, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 12, 2016

Great sales, paperwork-not so after marketing The Good: The salesmen I dealt with, Jose Sanchez and Manny Flores were excellent! The paperwork was effortless and very minimal wait time. The Ba More

by jrol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Sanchez, Manny Flores, Adel ?
Oct 12, 2016 -

Toyota Carlsbad responded

Hi, there! Thank you so much for choosing Toyota Carlsbad! It's great to hear about the experience you had with Manny and Jose. It sounds like you may have received an email or text after work hours, sorry about that! Please feel free to contact me directly if you would like to discuss further. I will be sure to remove you from our call system. Thank you, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 12, 2016

Well done and easy Came at scheduled time. Your rep clearly explained what would be done. I was pressed for time and she noted that. Got done earlier than expected an More

by Dan47
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
Oct 13, 2016 -

Toyota Carlsbad responded

Hi, there! That's great to hear! We know your time is valuable and will always work to get you where you need to be on time! Thank you so much for your feedback! Have a great day! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 12, 2016

Best so far! From start to finish the customer service was awesome! My granddaughter loved the hot chocolate, baloon and playroom! Everything was perfect today, i More

by Cathy Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Oct 13, 2016 -

Toyota Carlsbad responded

Hi, Cathy! Isn't our kid's room great!? We have to make sure the littles are having a great time too!! :) I'm very happy to hear your day was awesome! We appreciate you visiting us and leaving us your feedback! Enjoy the rest of your week, Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

October 12, 2016

Good service Tiffany was my service rep today and she is the best rep I've ever had. Many thanks for her help. Tony was also very helpful in fixing an issue with More

by Prius owner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany and Tony
Oct 13, 2016 -

Toyota Carlsbad responded

Hi! Sounds like you had a great duo during your service visit!! It's great to hear all of your car needs were addressed!! I will share your review with Tiffany and Tony today! Thanks! Vanessa Clark Customer Relations Manager vclark@toyotacarlsbad.com 760-918-3795

...
28
...