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Jim Norton Toyota Tulsa

Tulsa, OK

4.7
3,068 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,068 reviews

May 17, 2024

Kendle took my original service call. He got my problem with brakes back to normal and feeling safe in my car. I always think car repairs are expensive, but I sure like the quality serv More

by JANJULIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendle
May 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for visiting Jim Norton Toyota’s service department, Jan. We are glad that we could provide an overall positive experience and appreciate your feedback. We are always checking our competitor’s prices so we can offer our customers the best pricing. If you would like to discuss the pricing concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

May 17, 2024

The customer service that I receive when I bring my car in for service is top notch. The service dept (including Josh) has assisted me with knowledge of what my car needs are and what is coming up next ti More

by ceramicjane
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Josh Pippin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

Highly recommend Jim Norton. Great people and great service. Their service department is top of the line as well. More

by Morganism29
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

Jim Norton Toyota has always provided great service for my 2005 Prius - for almost 19 years! More

by marisp123
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Joey Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for your loyalty and kind words! We truly appreciate to have been your go-to dealership for nearly 19 years of servicing your 2005 Toyota Prius . We look forward to many more years of providing you with excellent service. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

May 16, 2024

I felt comfortable asking Isaac questions and he worked with me to find my preferences. In general I do think that financing and interest rates should be discussed at least on a high level before agreein More

by AC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Jim Norton Toyota Tulsa responded

We are glad to hear that your visit was an overall positive one. If you would like to discuss the concern you’ve mentioned with our management team, please reach out to our New Car Director, Gibson Freter, at 918-250-6888, Gibson_freter@jimnortontoyota.com, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Courtney, Jim Norton Auto Group

May 16, 2024

Service Dept. never disappoints . . . even when repair news is not so good. Trust them completelyQ More

by jbavants
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Auston Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for trusting Jim Norton Toyota's Service Department with your vehicle! Our team always strives to deliver reliable service no matter the situation. We appreciate you continually trusting us with your vehicle repair needs and look forward to serving you again in the future. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

May 16, 2024

The excellent customer service is why I traded my Silverado for my Tundra!! The service department keeps my truck running in excellent condition. Highly recommend Jim Norton! More

by chattam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group

May 16, 2024

As usual the service provided by Jim Norton Toyota was outstanding. Everyone I had contact with was helpful and courteous. As a senior citizen I depend on them to keep my car in top-notch condition. More

by barb38
Service Time
Recommend Dealer
Yes
Employees Worked With
Eric Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Jim Norton Toyota Tulsa responded

Thank you, Barb, for your kind words and loyalty to Jim Norton Toyota! We truly value your trust in us to keep your vehicle in top-notch condition. Our team is always here to assist you with the outstanding service you deserve. We look forward to continuing to serve you in the future. Thank you again for choosing Jim Norton Toyota! Sincerely, Courtney, Jim Norton Auto Group

May 15, 2024

Always friendly customer service along with having me in and out of the service department quickly. Been a customer for 4 years and will definitely buy and service my next vehicle there also. More

by LANA.MICHELE.SANDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Jim Norton Toyota Tulsa responded

Thank you, Lana, for your loyalty and kind words about Jim Norton Toyota! We're thrilled to hear about your positive experiences with our entire team. We appreciate your trust in us and look forward to serving you for years to come. Thank you for being a valued member of the Jim Norton Toyota family! Sincerely, Courtney, Jim Norton Auto Group

May 15, 2024

Everything done on time and well, good communication w me. everyone courteous and friendly thanks More

by areseemorrison3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Cantrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for the positive feedback about your experience at Jim Norton Toyota! We're glad to hear that everything was completed in a timely manner and that our team provided you with friendly, courteous customer service. We appreciate your kind words and look forward to serving you again in the future. Take care! Sincerely, Courtney, Jim Norton Auto Group

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