Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Rachel Farrell
Refer Me
66 Reviews
66 Reviews
Write a Review
66 Reviews of Rachel Farrell
June 08, 2024
On June 1st I took my RAV4 in for an oil change at 845am. I was told it would be one hr for the service to be completed. At 908am I received a phone call trying to sell me a cabin filter for my car, which I I was told it would be one hr for the service to be completed. At 908am I received a phone call trying to sell me a cabin filter for my car, which I declined. I was told I would receive another call when my car was complete, which I never did. At 1045 I went back to the counter to check on the status of my car. I was then told that my car was ready and had been ready. There were two girls at the counter and one said “that’s who I tried calling for you.” NOONE called me, or texted me. She called the wrong number. I have a 618 area code and she called 918. I find it rather suspicious that the number can be called correctly when attempting to sell me more services but not to let me know my car was ready. This is ridiculous. Then to make matters worse, the boy/kid whoever it was that went to retrieve my car, either A) needed to shower or B) farted in my car; stunk my car up so bad I had to drive home with my windows down. This is in acceptable. I would have gone back in that day to complain but I had already been there for WAY TOO LONG and needed to get home to my toddler and husband. More
by Taressa.helton
Verified Customer
Helpful 
June 03, 2024
Great job to my service team representing your company have a wonderful day and thanks again have a wonderful day and thanks again More
by kwfields12
Other Employees Tagged: David Holmes, Eric Cooper, Dakota Jacoby, Josh Pippin, Jeff Lauinger, Jeff Cantrell
June 03, 2024
The service employees are always friendly, helpful and knowledgeable. My vehicle is usually returned within the time quoted or a little bit before. They keep me advised of what needs to be done on my vehi knowledgeable. My vehicle is usually returned within the time quoted or a little bit before. They keep me advised of what needs to be done on my vehicle. More
by jkabula
May 23, 2024
Good the worker and friendly no need to get appointment You can go whenever you have time for oil change You can go whenever you have time for oil change More
by khsiampu
Other Employees Tagged: David Holmes, Greg Foster, Eric Cooper, Dakota Jacoby, Levi Hale, Zeb Freter, Auston Foster, Jeff Lauinger, Jeff Cantrell
May 15, 2024
Always friendly customer service along with having me in and out of the service department quickly. Been a customer for 4 years and will definitely buy and service my next vehicle there also. and out of the service department quickly. Been a customer for 4 years and will definitely buy and service my next vehicle there also. More
by LANA.MICHELE.SANDERS
May 15, 2024
I have always received great service from everyone . Answers all questions. Employees are Professional and always kind. Answers all questions. Employees are Professional and always kind. More
by gramp09
Other Employees Tagged: Eric Cooper, Jeff Cantrell
