Eric Cooper

I am very pleased with Jim NortonToyota. The service is great, speedy, and the workers are knowledgeable and pleasant The service is great, speedy, and the workers are knowledgeable and pleasant More

by saundracook49 Verified Customer Verified Customer

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Service is generally good, BUT! !! I have had to ask every time we get our Camary serviced, that our car gets cleaned/washed like every other customer. NEVER happens!!! !! I have had to ask every time we get our Camary serviced, that our car gets cleaned/washed like every other customer. NEVER happens!!! More

by GEORGE.UPKY Verified Customer Verified Customer

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Great job to my service team representing your company have a wonderful day and thanks again have a wonderful day and thanks again More

by kwfields12 Verified Customer Verified Customer

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Love this place and will return any time I need any service for my Toyota service for my Toyota More

by MICHELE3BKT Verified Customer Verified Customer

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Good the worker and friendly no need to get appointment You can go whenever you have time for oil change You can go whenever you have time for oil change More

by khsiampu Verified Customer Verified Customer

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We have been customers at Jim Norton Toyota for years now. Whenever we need a fix or an auto health checkup, we know that we are going to be taken care of by nice folks who are very knowledgeable. We l now. Whenever we need a fix or an auto health checkup, we know that we are going to be taken care of by nice folks who are very knowledgeable. We like the reliability of a Toyota and we like Jim Norton Toyota. We recommend them if someone is looking for a reliable, fair dealer. More

by hun39er Verified Customer Verified Customer

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As usual the service provided by Jim Norton Toyota was outstanding. Everyone I had contact with was helpful and courteous. As a senior citizen I depend on them to keep my car in top-notch condition. outstanding. Everyone I had contact with was helpful and courteous. As a senior citizen I depend on them to keep my car in top-notch condition. More

by barb38 Verified Customer Verified Customer

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I have always received great service from everyone . Answers all questions. Employees are Professional and always kind. Answers all questions. Employees are Professional and always kind. More

by gramp09 Verified Customer Verified Customer

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From the moment I discovered we unfortunately purchased a car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota w car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota with a limited budget and much apprehension. After all, we just bought a car from the Collinsville dealership (not Jim Norton dealership), and the entire experience we felt ran over. As soon as we met with the repair department at Jim Norton Toyota we had zero concerns about trusting them with our vehicles care. We were immediately treated like family and explained all processes and fine details so we had no leftover questions or concerns. They gave us a choice of a wonderful rental and already emailed and printed the rental policy before I could email ask. The care the rental department took in walking and noting existing damage truly blew me away! While our vehicle was being worked on, they updated us throughout the process and even gave us names of the kind individuals handling our vehicle repairs. They walked us through the insurance claim process and worked hand in hand with our insurance provider to make sure we had zero out of pocket expenses! As a college student and homeschooling Mom this was such a blessing for our family. The repair department manager was also aware of our vehicle and treated us with great care and attention. I found out the individual in charge of our repair had a handwritten note under his keyboard to help us address questions we had through the process and to update us as the previous Collinsville dealership we purchased the car from was prolonging our repair process. When our vehicle was finally repaired we have complete confidence in the repairs and like the initial drop off, the pick up was 10 minutes in total. I will going forward use Jim Norton Toyota for all my vehicle repair and buying needs. We purchased 2 vehicles from them vehicle and I personally regret trying out a new dealership in Collinsville. There is no comparison as Jim Norton will beat out any competitor with the loving care they show each customer. At the end of the day, I learned “if it’s not broke, don’t fix it”, and “if it is broke, trust Jim Norton Toyota. Thank you Jeff Lee and especially Joey who treated us like a family friend instead of just another customer. For that, I can’t thank you enough! It made it all kinda fun instead of stressful! More

by theowenslife Verified Customer Verified Customer

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In comparison to the service department at the Toyota dealer down the street (where I bought my 2021 Camry) your service is far above theirs. My next vehicle purchase will definitely be from your dealer dealer down the street (where I bought my 2021 Camry) your service is far above theirs. My next vehicle purchase will definitely be from your dealership. More

by johnson8717 Verified Customer Verified Customer

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