David Holmes

Always Exceptional friendly professional customer service! It’s super easy to schedule an appointment to have my car serviced and the Jim Norton Toyota dealership sends me a reminder text. When I a service! It’s super easy to schedule an appointment to have my car serviced and the Jim Norton Toyota dealership sends me a reminder text. When I arrive in their drive thru, I am always greeted with a smile. Then I am taken by the greeter to my advisor David Holmes who assists me in what my car is needing. During the waiting time, I am kept in the loop what they found out, to get my approval to fix whatever they found that needs urgent fixing. Once I get notification then I give them the approval or decline the work to be done and I am also given an estimate of the cost to fix the item(s). I have the dealership take me to work thru their courtesy vans and then I am picked up brought back to the dealership when car serviced is completed. They even wash outside of my car. Jim Norton Toyota is known for their integrity and awesome customer service. Thank you! More

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Mainly, it is because of your maintenance department. And Dave Holmes always takes very good care of me keeping me informed on what needs to be kept up on my Toyota. He is excellent to work with. And Dave Holmes always takes very good care of me keeping me informed on what needs to be kept up on my Toyota. He is excellent to work with. More

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Got in and out for basic toyotacare service. Appointment was easy to make through the app. Appointment was easy to make through the app. More

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Very good,respond to customers questions, professional and very good customer service, reliable and respectful and very good customer service, reliable and respectful More

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David was very helpful and professional, he took the time to answer all my questions thoroughly. to answer all my questions thoroughly. More

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Attention to detail; David Holmes is reliable and takes the time to explain repairs to customers; great customer support with with regard to waiting area and transportation the time to explain repairs to customers; great customer support with with regard to waiting area and transportation More

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AJ was amazing! He understood our very hectic schedule and made everything work for us and within a day! Can’t praise him enough!!! Highly recommend! He understood our very hectic schedule and made everything work for us and within a day! Can’t praise him enough!!! Highly recommend! More

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I have not had a great experience lately at Toyota. The service department has to much turnover. I have worked with David Holmes 1 time. He has been fine so far and is taking over a crap situation his The service department has to much turnover. I have worked with David Holmes 1 time. He has been fine so far and is taking over a crap situation his coworkers have created. I could not type my last 4 experience situations in this box, but if you would like to hear more, feel free to give me a call. We have purchased several vehicles from this location, but we will not be purchasing vehicles moving forward. My latest is a 2023 Tundra, i cannot believe the issues with this truck and the lack of knowledge in their service department regarding the remedies and parts. I wish someone could just actually help me out opposed to the typical move on to the next customer mentality. More

by beaujohn1111 Verified Customer Verified Customer

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Friendly folks. Great service. Really appreciate your help with my older model and low mileage vehicle. Great service. Really appreciate your help with my older model and low mileage vehicle. More

by drbost09 Verified Customer Verified Customer

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They were very friendly and took care of my car. I appreciate that they also washed my car! I appreciate that they also washed my car! More

by KROCKCHANDLEE Verified Customer Verified Customer

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