James Wood AutoPark - Service Center

Everyone was very attentive to my needs. The ladies working the payment area were very helpful and friendly. The ladies working the payment area were very helpful and friendly. More

Need better communication, Did not call or text that truck was ready. Waited until late in the day and just showed up the lady at the counter said the truck was ready for hours. truck was ready. Waited until late in the day and just showed up the lady at the counter said the truck was ready for hours. More

Mike our service advisor was the worst ever. Absolutely no communication and ignored my wife completely. Not until the Service Manager Doug got involved to finish the process. James Woods custo Absolutely no communication and ignored my wife completely. Not until the Service Manager Doug got involved to finish the process. James Woods customer service has been Awesome until this visit. If I had an employee that treated my customers like Mike he would be looking for a new job. More

They have taken care of my auto needs for the last 15years and have been extremely reliable, dependable and exceptional! 15years and have been extremely reliable, dependable and exceptional! More

Easy to deal with. Understood warranty for my Cadillac. Customer’s lounge nice. Quick service. Understood warranty for my Cadillac. Customer’s lounge nice. Quick service. More

After 8 trips and 2. 5 months to caliber collision Little Elm, and two trips and another three weeks at Stonebriar GMC Frisco, neither were able or I’d argue capable of fi 5 months to caliber collision Little Elm, and two trips and another three weeks at Stonebriar GMC Frisco, neither were able or I’d argue capable of fixing my 2018 gmc. Three and a half months without my truck and 10 round trips. I then took it to James Wood in Denton and the Service manager took a drive with me for almost 15 minutes asking questions the entire time. Less than two weeks later the issue was finally fixed. The other two simply assumed this or that, threw parts at the issue and never truly listened to me or actually test drove it prior and after to insure it was fixed correctly. AMAZING service, truly listened and most importantly fixed the issue. By the way it was two bent control arms, cam bolts and a minor bend in the frame. Drives like it did at brand new. At this point I won’t take my truck anywhere else. Period. More

Great place for service! Edwin took care of our Yukon with professionalism and knowledge. James Wood is our service and sales choice. Edwin took care of our Yukon with professionalism and knowledge. James Wood is our service and sales choice. More

My service advisor, Edwin Chan, had mentioned the need for transmission fluid and transfer case fluid change at 45,000 on my last visit when I had an oil change on my 2018 Suburban. He didn't pressure me for transmission fluid and transfer case fluid change at 45,000 on my last visit when I had an oil change on my 2018 Suburban. He didn't pressure me, just gave me the price and I said "maybe next time." I received a coupon from Huffines for 15% off and called to see if James Wood would honor it. The person who answered said "yes" and even quoted a price net of the coupon. I made an appointment and came in yesterday morning to have it done. You quoted a time and I waited. Edwin saw to it that it was completed properly and on time. Even washed my car. Edwin is a STAR!!! More

Very pleased with customer service and mechanics. They were very professional and kept me updated with everything going on with my truck. They were very professional and kept me updated with everything going on with my truck. More

Samantha was very helpful and service was quick and easy. Appreciated we could just walk-in. Appreciated we could just walk-in. More