James Wood AutoPark - Service Center

Professional, kind, courteous, and knowledgeable, Rachel is an asset to James Wood. I will continue to work with her. is an asset to James Wood. I will continue to work with her. More

I arrived about 2:30pm and stated I must leave to get my children by a certain hour. 5:00pm along and I was still sitting in the waiting room and had to leave. My car wasn’t done with the simple oil change children by a certain hour. 5:00pm along and I was still sitting in the waiting room and had to leave. My car wasn’t done with the simple oil change and wash (I mentioned upon arrival that I had been there previously for 4 hours and could not do that today). She laughed and stated I would definitely not be there 4 hours. My car came out half done then she kept the keys on her desk forcing me to return and causing me to be even later. She put some of my mats back in place and hand wiped the water droplets left on my car, but shop stuff was left in my back seat. When I arrived for the oil change and when I was given the bill, I mentioned the coupon I brought at my last oil change was missed and it had to be put on this one as promised last time. She forgot again too. She had to fix the bill. While this was my home dealership, I’m going back to the one in Grapevine from now on. More

Had to make a return trip because the ordered part was misplaced. Otherwise good experience misplaced. Otherwise good experience More

Edwin is very professional and always keeps me informed on what the problem is and the cost of the repair on what the problem is and the cost of the repair More

Taylor got me in quick, documenting my woes. She quickly arranged for me to get a ride home. The next day, I was picked up at my house, driven back to James Wood, where Taylor went over the work She quickly arranged for me to get a ride home. The next day, I was picked up at my house, driven back to James Wood, where Taylor went over the work performed and charges incurred, and then checked me out. Well done, Taylor! More

Mike Belew is great at listening to problems and working with you on a resolution. He communicates extremely well and is available if you have questions later. with you on a resolution. He communicates extremely well and is available if you have questions later. More

Great service Took care of my problem in a short amount of time. Everyone was very professional of time. Everyone was very professional More

I had very good service at James Wood, very good people to help me thanks. to help me thanks. More

Samantha is AMAZING! She kind and friendly at every visit my husband and I make. She communicates beautifully and always tries to help anyway that she can. I hope JW real She kind and friendly at every visit my husband and I make. She communicates beautifully and always tries to help anyway that she can. I hope JW realizes what an asset they have in her and the service she delivers EVERY time. More

James Wood is a very good Dealership, it has very good customer service and people. customer service and people. More