Family Hyundai - Service Center

When I brought my car in about an oil consumption test, I was given different information than I was over the phone. Oops! I saw my car sitting in the lot, oil change completed. After 15 minutes I asked o was given different information than I was over the phone. Oops! I saw my car sitting in the lot, oil change completed. After 15 minutes I asked one of the office men if he could help him. He said he could not and I needed to speak to the man I initially dealt with. That man was on the phone trying to help another customer resolve an issue. About five minutes later I asked another man if he could help me and he said he couldn’t. I then found a young man who offered to help me, got my invoice from the man still busy on the phone, and gave it to me so I could pay my bill and get my car. It took a total of 20 minutes to find someone to help me and not brush me off. There needs to be somebody assigned to help customers regardless of whether they initially dealt with them. horrible, horrible customer service. More

Every time I deal with your dealership I really get good care and good service they keep me advise on what's going on. care and good service they keep me advise on what's going on. More

From the moment I walked in. ..Jo Ana greetings were very pleasant. She asked me to come and have a seat at the counter while she does her assessment on my truck. ..Jo Ana greetings were very pleasant. She asked me to come and have a seat at the counter while she does her assessment on my truck. More

Service center provided adequate service and dis the job right in a decent amount of time right in a decent amount of time More

Service people were knowledgeable and i felt they did a good job on my car good job on my car More

Every time I enter the dealership I get a friendly warm greeting. The place has a homey feeling and never feel like they don’t have time for me and my questions. greeting. The place has a homey feeling and never feel like they don’t have time for me and my questions. More

Everyone is ready to help with any questions facility is extremely clean I have recommended a Family Hyundai to my friends. extremely clean I have recommended a Family Hyundai to my friends. More

I was kept updated by joanna Gonzales constantly. She listened to my concerns and addressed my questions She listened to my concerns and addressed my questions More

Always a pleasant time for service at Family Hyundai. Our service advisor, Jo Ana Gonzalez, knows her stuff!! She's on top of her game!! Our service advisor, Jo Ana Gonzalez, knows her stuff!! She's on top of her game!! More

Always receive great service and take care of my concerns. I am a satisfied repeat customer. concerns. I am a satisfied repeat customer. More