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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,500 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,500 reviews

May 05, 2025

Evan was fantastic and easy to work with. Went above and beyond to get me in a car perfect for my family. More

by Dianne Norton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Zukowsk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Dianne! We truly appreciate your kind words about Evan and are thrilled to hear that he helped you find the perfect car for your family. At Colonial West Chevrolet of Fitchburg, we strive to provide outstanding service and it's great to know we met your expectations. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 02, 2025

I’m so happy either way my truck! Vinnie did a great job and made the whole car-buying experience less stressful! Thank you Vinnie! More

by Crichard123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you are happy with your truck and that Vinnie provided you with a great car-buying experience. At Colonial West Chevrolet of Fitchburg, we strive to make the process as smooth as possible for our customers. We appreciate your kind words and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

May 02, 2025

Vinnie was great ,helped me get into something newer ,definitely wanted to work with me ,and will absolutely go to him again in the future Thanks Vinnie you rock More

by Nana Karen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Locher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words, Nana! We're thrilled to hear that Vinnie was able to help you get into a newer vehicle and that you enjoyed your experience at Colonial West Chevrolet of Fitchburg. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 30, 2025

Pam was great scheduling my appointment for an oil change. Work performed efficiently and on time. Great service as usual! More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We're thrilled to hear that Pam provided you with excellent service and that your oil change was completed efficiently and on time. At Colonial West Chevrolet of Fitchburg, we strive to deliver a great experience each time. We look forward to seeing you again for your next service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 29, 2025

Pam scheduled my vehicle the next day, work was performed efficiently and on time. Thanks for great service as always! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Linda! We truly appreciate your kind words and are glad to hear that your vehicle was serviced efficiently and on time at Colonial West Chevrolet of Fitchburg. Your satisfaction is our priority, and we look forward to providing you with great service again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 29, 2025

Service was great, angel took precautions with my corvettes paint during my oil change! Price was good as well. More

by dodd63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thanks for the positive review! We're happy to hear Angel was able to take the necessary precautions with your Chevrolet Corvette’s paint. We’re also glad the price met your expectations and looking forward to helping you again at Colonial West Chevrolet of Fitchburg. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 29, 2025

Very pleasant to work with, and very helpful with setting up my appointments, highly recommended More

by dodd63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback! We're glad you had a pleasant experience with us at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us! We look forward to seeing you again and assisting you with any future needs. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 24, 2025

Rob Dodd my sales bin. That was fantastic. I would recommend anybody to buy a car from him. Colonial West Chevrolet is a fantastic business. They treat you well from your f More

by stephentirish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2025 -

Colonial West Chevrolet of Fitchburg responded

We really appreciate the feedback, Stephen! It’s great to hear that Rob and the team at Colonial West Chevrolet made your car-buying experience so memorable. We’re glad you love your 2025 Chevrolet Silverado 2500 and we look forward to helping you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 22, 2025

After having great service on my 2016 Silverado at Colonial West just three days prior on a Friday, I had a new Monday morning issue. I called and spoke with Pamela who was able to get my truck in for More

by MFSHEILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Pamela and Jackie, and we're thrilled to hear that they were able to assist you promptly with your 2016 Silverado. At Colonial West Chevrolet of Fitchburg, we strive to provide top-notch service, and it's great to know that we could accommodate your needs in such a timely manner. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

April 22, 2025

The receptionist was very informative and friendly. They gave me a courtesy ride home and the driver was very pleasant conversation. More

by Maryann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your experience with us, Maryann! We're glad to hear that our receptionist made a positive impression and that you enjoyed your courtesy ride home. At Colonial West Chevrolet of Fitchburg, we strive to provide friendly and informative service. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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