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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

Overview
Employees
Reviews
Vehicles
4.9
1,515 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,515 reviews

March 02, 2025

Good time now this time I’ve always had good experiences there in and out direct questions no runaround they get to your service they get you and they get you out. More

by Floyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review, Floyd! We're glad to hear that you've consistently had good experiences at Colonial West Chevrolet of Fitchburg. Providing efficient service is important to us, and we appreciate your recognition of our efforts. If you have any questions or need assistance in the future, don't hesitate to reach out. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

March 02, 2025

Very friendly staff at Colonial Chevrolet! ! They were able to schedule an appointment for me quickly, and get it in and out quicker than promised More

by Donna B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Donna! We truly appreciate your kind words about our friendly staff at Colonial West Chevrolet of Fitchburg. We're glad to hear that we could accommodate your appointment quickly and exceed your expectations with the turnaround time. We look forward to seeing you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 27, 2025

Very professional and helpful in using my Chevy Rewards when checking out. Great service! Thanks. More

by booberry316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Colonial West Chevrolet of Fitchburg professional and helpful in using your Chevy Rewards. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 25, 2025

I already wrote a review! She's very friendly and strikes up engaging conversations. Awesome More

by Myto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your enthusiastic review! We're thrilled to hear that you had such a positive experience with us at Colonial West Chevrolet of Fitchburg. Making connections and providing friendly service is what we strive for! We hope to see you again soon and appreciate you sharing your experience. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 23, 2025

Pam is very friendly, helpful and outgoing. Service department completed the work in a timely manner. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Tim, for your wonderful feedback! We truly appreciate your kind words about our service department. It's great to hear that you found our team friendly and that the work was completed promptly. We look forward to assisting you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 23, 2025

Pamela is always so friendly and informative. Always a pleasure to talk with. Can always point me to the correct person when I have questions. More

by Rebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Rebecca, for your wonderful review! We truly appreciate your kind words about Pamela. It's fantastic to hear that she has been so helpful and friendly during your visits to Colonial West Chevrolet of Fitchburg. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 21, 2025

Rob was fantastic! Went above and beyond to get us in a new Silverado! Colonial west is the best! More

by Rlafferty85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBBY DODD
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Rob, for your wonderful review! We're thrilled to hear that Rob went above and beyond to help you with your new Silverado. At Colonial West Chevrolet of Fitchburg, we strive to provide the best service possible, and we're glad you had a great experience. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 20, 2025

Colonial West Chevrolet is the best dealership to do business with. My Sales person Maynor was very friendly,knowledgeable and professional. He made my experience buying a new truck awesome. More

by Karen Ribeiro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maynor Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Phelps Parts Manager and Jim Phelps for helping me order accessories for the new truck.
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Feb 21, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Karen, for your wonderful review! We're thrilled to hear that you had an awesome experience purchasing your new truck with us at Colonial West Chevrolet of Fitchburg. Maynor truly embodies the friendly and knowledgeable service we strive to provide. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 20, 2025

Called Colonial West about inspection hours Pamela was friendly and gave me the hours and confirmed the car didn’t need to be a Chevy to get it there More

by Bliss
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're glad to hear that Pamela provided you with friendly and helpful service regarding our inspection hours at Colonial West Chevrolet of Fitchburg. It's always our goal to assist every customer, regardless of their vehicle brand. We look forward to seeing you soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 19, 2025

We were very happy with the prompt service we received my daughter is a first responder and cannot be without the truck. More

by Wendy Provencial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback, Wendy! We’re thrilled to hear that you were happy with the prompt service at Colonial West Chevrolet of Fitchburg. It's our priority to ensure that our customers, especially those like your daughter who serve as first responders, have reliable vehicles to rely on. We appreciate your support and hope to assist you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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