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City Volkswagen of Evanston

Evanston, IL

5.0
2,341 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today! So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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1033 Chicago Ave

Evanston, IL

60202

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Showing 2,341 reviews

December 27, 2024

Highly recommended, excellent customer service, and quality vehicles. Smooth process to buy a used car!!! More

by Paul Lapa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Espino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

City Volkswagen of Evanston responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com

December 26, 2024

Got a great deal on my new car and more than fair money on my trade-in. Very happy with the experience More

by Iggy
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

City Volkswagen of Evanston responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com

December 24, 2024

My husband and I had a great experience purchasing our new vehicle. Frank was our sales rep and was very helpful, patient and friendly. Great service overall. More

by leydigarduno.lg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander
Dec 30, 2024 -

City Volkswagen of Evanston responded

Thanks for sharing about your experience with City Volkswagen of Evanston. We appreciate your business and hope to see you again soon! Sam Lotta General Manager slotta@cityautogroup.com

December 22, 2024

Brendan was wonderful to work with! We got a great feel for the car, and he explained why our rate was where it was and what to do to improve it and assisted us with our understanding o More

by Nathan K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Cowhey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

City Volkswagen of Evanston responded

Thank you so much for taking the time to share your feedback with us, Nathan. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Sam Lotta General Manager slotta@cityautogroup.com

December 20, 2024

Mario was great throughout the whole process. He was honest, kind, and easy to work with More

by Emily
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

City Volkswagen of Evanston responded

Thank you for sharing your experience with us, Emily! We're happy to hear it went well and truly appreciate your feedback. Sam Lotta General Manager slotta@cityautogroup.com

December 20, 2024

Frank was the best rep we could ask for. Not pushy, extremely knowledgeable , and always there for us when we need him. Even after our purchase, Frank takes calls from me to help me with the More

by Brian Finn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

City Volkswagen of Evanston responded

It's fantastic to hear that we provided you with great customer service, Brian! We truly appreciate the opportunity to do business with you. Thanks for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com

December 19, 2024

This was truly the best car buying experience that I have had in my entire life and I have bought many in my lifetime More

by Richard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

City Volkswagen of Evanston responded

We are so glad that we had the opportunity to work with you, Richard, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Sam Lotta General Manager slotta@cityautogroup.com

December 18, 2024

If you want a great deal on a used car, go see Mario. Very pleased with the service I received More

by Myki
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

City Volkswagen of Evanston responded

We are so glad that we had the opportunity to work with you, and that Mario and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Sam Lotta General Manager slotta@cityautogroup.com

December 17, 2024

One of the best dealers in Chicago they all help us get in a Beautiful Tiguan love the car and will recommend them to anyone and Frank was very helpful to get us the car and Beyond thank you to much More

by Josh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

City Volkswagen of Evanston responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Josh, for choosing City Volkswagen of Evanston! Sam Lotta General Manager slotta@cityautogroup.com

December 17, 2024

My husband and I worked with Ricky when buying our new car, and I cannot recommend him highly enough. From start to finish, he made the entire process seamless, informative, and enjoyable. What stood out More

by Borynd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Espino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

City Volkswagen of Evanston responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ricky and our team, and we look forward to working with you again. Sam Lotta General Manager slotta@cityautogroup.com