Gilbert and Ian helped make another purchase as smooth as
possible. 4th car I have purchased and I will never go anywhere else. I feel treated like family at City VW of Evanston. five stars all around
possible. 4th car I have purchased and I will never go anywhere else. I feel treated like family at City VW of Evanston. five stars all around
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by Xrios11
Oct 17, 2026 -
City Volkswagen of Evanston responded
Knowing you feel treated like family means a lot to our team. We’re glad Gilbert and Ian could make the purchase of your new Jetta seamless once again. Your kind words and five-star review mean a great deal to us.
Sam Lotta
General Manager
slotta@cityautogroup.com
I had a great experience working with Gilbert!
He was easy to reach, personable, and open to answering all my questions. He also helped me out with some nicks on my windshield at his own initiativ
He was easy to reach, personable, and open to answering all my questions. He also helped me out with some nicks on my windshield at his own initiative.
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by adv
Oct 16, 2026 -
City Volkswagen of Evanston responded
Your mention of Gilbert’s initiative to address those windshield nicks reflects his attentiveness during your purchase. Knowing he was easy to reach and answered all your questions is truly rewarding. Enjoy the road ahead in your Taos.
Sam Lotta
General Manager
slotta@cityautogroup.com
Gilbert was a pleasure to work with.
We received no undue pressure and the process went smoothly once the decision was made.
We received no undue pressure and the process went smoothly once the decision was made.
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by normdynneson64
Oct 14, 2026 -
City Volkswagen of Evanston responded
Knowing you felt no pressure and that the purchase of your used Audi A3 went smoothly means a lot to our team. Gilbert and our team appreciate your kind words and five-star rating.
Sam Lotta
General Manager
slotta@cityautogroup.com
Wonderful person to work with goes above and beyond to
make the process easy , stress free and enjoyable . Also not to mention we went with both of our kids and he made sure they were both kept entertaine
make the process easy , stress free and enjoyable . Also not to mention we went with both of our kids and he made sure they were both kept entertained and happy (snacks, coloring books, little cars to play with ) just amazing
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by Cristina baciu
Oct 14, 2026 -
City Volkswagen of Evanston responded
Our team enjoyed guiding you through the purchase of your used Tiguan. Hearing that the process felt easy and stress free means a lot to us. We’re pleased we could keep your kids entertained and happy with snacks, coloring books, and little cars during your visit.
Sam Lotta
General Manager
slotta@cityautogroup.com
5/5 Stars – Incredible, Stress-Free Experience with
Gilbert!
I cannot say enough wonderful things about my experience working with Gilbert. From the moment I walked in, he was exceptionally warm, wel
Gilbert!
I cannot say enough wonderful things about my experience working with Gilbert. From the moment I walked in, he was exceptionally warm, welcoming, and attentive. He made the entire vehicle buying process completely seamless and stress-free.
Gilbert went above and beyond to answer all of my questions, walk me through every step of the deal, and make sure I felt entirely comfortable and confident with my decisions. His genuine kindness, patience, and professional help made what can often be a daunting process feel smooth and easy.
If you are looking for a top-tier, 5-star customer experience, ask for Gilbert! I couldn't be happier with the service he provided. Highly recommend!
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by Sonja
Oct 12, 2026 -
City Volkswagen of Evanston responded
Knowing that the buying process felt straightforward and worry-free means a lot to our team. We’re thrilled Gilbert could guide you through every stage and ensure you felt confident with your purchase of the used Volkswagen Tiguan. Your high recommendation is greatly appreciated.
Sam Lotta
General Manager
slotta@cityautogroup.com
Gilbert was very helpful in my new car purchase.
Super friendly and helped get the deal get done quickly.
Super friendly and helped get the deal get done quickly.
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by kacpermoca
Other Employees Tagged:
Ziggy
Oct 01, 2026 -
City Volkswagen of Evanston responded
Hearing that Gilbert was supportive and made the process swift means a lot to our team. We’re glad the purchase of your Tiguan went smoothly.
Sam Lotta
General Manager
slotta@cityautogroup.com
We just got our second car from City Evanston, and it was
an excellent experience from start to finish. Gilbert was friendly, knowledgeable, and treated my whole family with kindness. He made sure my kids ha
an excellent experience from start to finish. Gilbert was friendly, knowledgeable, and treated my whole family with kindness. He made sure my kids had snacks and toys while we finished our purchase process, and made the whole thing feel special. We also really love our car!
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by JessicaHoffman
Sep 30, 2026 -
City Volkswagen of Evanston responded
Your mention of how Gilbert treated your family with kindness and even arranged snacks and toys for your kids shows what we strive for in every visit. We’re thrilled you love your new ID.4, and your five-star rating means a lot to our team.
Sam Lotta
General Manager
slotta@cityautogroup.com
Gilbert Ansah was very informative friendly and helpful.
The process was very quick and professional.
The process was very quick and professional.
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by nickhollis54
Sep 09, 2026 -
City Volkswagen of Evanston responded
We’re glad Gilbert provided informative, friendly assistance and that your Tiguan purchase felt efficient and professional.
Sam Lotta
General Manager
slotta@cityautogroup.com
Gilbert is fantastic, patient, not pushy and we got a
great deal on a 2021 Tiguan. Thanks Gilbert!
great deal on a 2021 Tiguan. Thanks Gilbert!
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by Namiller
Aug 25, 2026 -
City Volkswagen of Evanston responded
Knowing you appreciated Gilbert’s patient, no-pressure approach means a lot to us, and we’re glad we could secure a great deal on your 2021 Tiguan. Thank you for choosing our dealership.
Sam Lotta
General Manager
slotta@cityautogroup.com
I have purchased two vehicles with City Volkswagen of
Evanston and my experience with them each time has been unmatched by any other dealership I purchased a car from. They were professional and courteou
Evanston and my experience with them each time has been unmatched by any other dealership I purchased a car from. They were professional and courteous and made me feel comfort with the entire process from start to finish. My salesperson, Gilbert, was the main reason for that - he was excellent! He went over and beyond to make my experience memorable! He was patient with me and explained everything perfectly, I felt comfortable the entire time. This is the best dealership hands down! What makes this even more special is I LOVE my new 2026 Tiguan!
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by reggielee521
Aug 17, 2026 -
City Volkswagen of Evanston responded
Your praise for Gilbert’s dedication and clear explanations highlights how our team strives to make the purchase process comfortable for our customers. Hearing that you felt at ease from start to finish with your new 2026 Tiguan means a great deal to our team.
Sam Lotta
General Manager
slotta@cityautogroup.com