Zach Gresbach
Zach Gresbach at Russ Darrow Honda

Zach Gresbach

Parts Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.8
86 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

14 yrs, 1 mo

Languages Spoken

English English

4.8

86 Reviews

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86 Reviews of Zach Gresbach

February 07, 2026

Dealership Rating
Employee Rating

Rachel was able to help me get an appointment quickly and the service was performed in within the estimated finish time. 5 stars across the board. More

by Joshua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

Feb 07, 2026

Russ Darrow Honda responded

It’s great to hear Rachel got you scheduled quickly and that your Honda CR-V service wrapped up right on time. Thank you for the five-star rating and for trusting us with your vehicle.

February 06, 2026

Dealership Rating
Employee Rating

I was only there for a recall on my car but the service people were friendly and helpful More

by Porterkim66
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Feb 07, 2026

Russ Darrow Honda responded

It’s great to hear our team was approachable and supportive during your Honda HR-V recall visit. Thank you for sharing your experience. We look forward to working with you again.

February 02, 2026

Dealership Rating
Employee Rating

I'm very pleased with the service when I call for an appointment I get in right away. Maddie was my service rep. She was very helpful. Very polite. Keep me informed on the status of my car. More

by mmsansone1180
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Feb 03, 2026

Russ Darrow Honda responded

It’s wonderful to hear you were able to schedule your Honda Accord service promptly and that our team kept you informed on its status. Zach appreciates your feedback and looks forward to assisting with your future service needs.

January 30, 2026

Dealership Rating
Employee Rating

Alondra was amazing - attentive to my needs, flexible in getting me in without an appointment, and very thorough in checking and conveying the status of my services and vehicle history. The auto technicians More

by CARL.C.MEREDITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

January 28, 2026

Dealership Rating
Employee Rating

Great Great job thank you Please say a little more. Just 14 more words… So close! Just 1 more words… More

by garbage-15
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Jan 28, 2026

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

January 28, 2026

Dealership Rating
Employee Rating

This is the third time we've had to bring the car in for the same issue, and we've now spent more than $3,000 trying to get it fixed. And after keeping the car for more than 24 hours, I would have thought r More

by neal8387
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aleiah Brown

Jan 28, 2026

Russ Darrow Honda responded

Neal, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. George Matthews george.matthews@russdarrow.com

January 25, 2026

Dealership Rating
Employee Rating

Always willing to help. Always make sure I am happy with the service, Always checking in and updating me More

by ASHER_NAOMI.MOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2026

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

January 20, 2026

Dealership Rating
Employee Rating

Great service support with friendly and helpful staff! Provides transportation services when needed! Comfortable waiting room as well. More

by Trcastile
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Jan 20, 2026

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

January 20, 2026

Dealership Rating
Employee Rating

Great service support with friendly and helpful staff! Provides transportation services when needed! Comfortable waiting room as well. More

by Trcastile
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Jan 20, 2026

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

January 20, 2026

Dealership Rating
Employee Rating

Great service support with friendly and helpful staff! Provides transportation services when needed! Comfortable waiting room as well. More

by Trcastile
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

Jan 20, 2026

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

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