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Zach Gresbach

Overview Reviews (93) Inventory (190)

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Zach Gresbach

Parts Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.8

93 Reviews

Overview Reviews (93) Inventory (190)

Dealership Experience

5 yrs, 11 mos

Industry Experience

14 yrs, 2 mos

Languages Spoken

English

4.8

93 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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93 Reviews of Zach Gresbach

February 28, 2026

Dealership Rating

Employee Rating

I don't know who Zach Gresbak is. I dealt with Jon (i think Stein?). He was EXCELLENT!!! He made my experience seemless and easy. Would love to deal with Jon again. When I came to I dealt with Jon (i think Stein?). He was EXCELLENT!!! He made my experience seemless and easy. Would love to deal with Jon again. When I came to pick up my car it was a great experience. In and out. More

by mary.mross50

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lesia Matthis, Jonathan Stein

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Feb 28, 2026 -

Russ Darrow Honda responded

We appreciate your five star rating and positive feedback about your service experience. It’s great to hear Jonathan made the Honda CR-V service seamless and that pickup was fast. We look forward to helping with your CR-V again. George Matthews george.matthews@russdarrow.com

February 21, 2026

Dealership Rating

Employee Rating

Always entertaining staff encounters Over the years I've become friends with a lot of the service staff because of their friendly service become friends with a lot of the service staff because of their friendly service More

by ROBERTB035

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zach Gresbach

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Feb 21, 2026 -

Russ Darrow Honda responded

It’s great to know our staff’s friendly service has made working on your Honda Pilot such an enjoyable experience. Thank you for trusting us over the years, and we look forward to welcoming you back at your next service appointment. George Matthews george.matthews@russdarrow.com

February 21, 2026

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Employee Rating

Smooth and simple recall maintenance. Appropriate expectations given and professional follow through as well as follow up Appropriate expectations given and professional follow through as well as follow up More

by mikecappozzo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cruz Drahonovsky

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Feb 21, 2026 -

Russ Darrow Honda responded

We’re pleased the recall maintenance was smooth and that our team set clear expectations and provided professional follow-up. Thank you for trusting us with your Honda CR-V, and we welcome you back whenever you need us. George Matthews george.matthews@russdarrow.com

February 20, 2026

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Employee Rating

Professional, patient, and knowledgeable Staff was nice and kind, explained what I needed to do next far as keeping my car best. Carwash made it look so much nicer. Overall I'm happy! and kind, explained what I needed to do next far as keeping my car best. Carwash made it look so much nicer. Overall I'm happy! More

by lw8701

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zach Gresbach

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Feb 20, 2026 -

Russ Darrow Honda responded

It’s wonderful to know our professional, patient, and knowledgeable staff helped you understand how to keep your Chevrolet Malibu at its best. We’re glad the wash made such a noticeable difference. Thank you for sharing your positive experience and leaving happy. George Matthews george.matthews@russdarrow.com

February 19, 2026

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Employee Rating

They were very fast with their service. I got a car wash Service was excellent I got a car wash Service was excellent More

by TANYANEAL94

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zach Gresbach

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Feb 20, 2026 -

Russ Darrow Honda responded

Thank you for highlighting our prompt service and car wash. Zach is glad your Honda Civic received excellent care and we look forward to assisting you again. George Matthews george.matthews@russdarrow.com

February 15, 2026

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Employee Rating

Everything was great except that it took 2. 5 hours to get my oil change/tire rotation done even tho I had an appt 5 hours to get my oil change/tire rotation done even tho I had an appt More

by DEALKRATS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Stein

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Feb 16, 2026 -

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

February 14, 2026

Dealership Rating

Employee Rating

Russ Darrow service is always wonderful. It was especially nice to work with Alondra Sandoval as a service advisor. She is professional, courteous, knowledgeable and a wonderful person to wo It was especially nice to work with Alondra Sandoval as a service advisor. She is professional, courteous, knowledgeable and a wonderful person to work with. She is a true asset to Russ Darrow and Honda as a group. More

by BDTRUMPET

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zach Gresbach

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Feb 15, 2026 -

Russ Darrow Honda responded

It’s wonderful to hear about your outstanding service experience. We’re glad our advisor provided knowledgeable and courteous assistance throughout. Zach and our team appreciate your kind words and look forward to helping you again. George Matthews george.matthews@russdarrow.com

February 07, 2026

Dealership Rating

Employee Rating

Rachel was able to help me get an appointment quickly and the service was performed in within the estimated finish time. 5 stars across the board. the service was performed in within the estimated finish time. 5 stars across the board. More

by Joshua

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rachel Aguilar

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Feb 07, 2026 -

Russ Darrow Honda responded

It’s great to hear Rachel got you scheduled quickly and that your Honda CR-V service wrapped up right on time. Thank you for the five-star rating and for trusting us with your vehicle.

February 06, 2026

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Employee Rating

I was only there for a recall on my car but the service people were friendly and helpful people were friendly and helpful More

by Porterkim66

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zach Gresbach

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Feb 07, 2026 -

Russ Darrow Honda responded

It’s great to hear our team was approachable and supportive during your Honda HR-V recall visit. Thank you for sharing your experience. We look forward to working with you again.

February 02, 2026

Dealership Rating

Employee Rating

I'm very pleased with the service when I call for an appointment I get in right away. Maddie was my service rep. She was very helpful. Very polite. Keep me informed on the status of my car. appointment I get in right away. Maddie was my service rep. She was very helpful. Very polite. Keep me informed on the status of my car. More

by mmsansone1180

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zach Gresbach

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Feb 03, 2026 -

Russ Darrow Honda responded

It’s wonderful to hear you were able to schedule your Honda Accord service promptly and that our team kept you informed on its status. Zach appreciates your feedback and looks forward to assisting with your future service needs.

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