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Zach Gresbach
Zach Gresbach at Russ Darrow Honda
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Zach Gresbach

Parts Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
22 Reviews

Dealership Experience

5 yrs

Industry Experience

13 yrs, 3 mos

Languages Spoken

English English

4.8

22 Reviews

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22 Reviews of Zach Gresbach

April 23, 2025

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Employee Rating

They really did everything they could for my convenience and for my car’s repair. More

by ggiombi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Apr 23, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! George Matthews george.matthews@russdarrow.com

April 19, 2025

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Employee Rating

Rachel is the best! Super knowledgeable and extremely helpful. She'll keep you updated on the process while you wait. More

by Vic
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar

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Apr 19, 2025

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

April 19, 2025

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Appreciated the complimentary shuttle. Well organized service center with well trained crew. Nice waiting room. More

by dpautz001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

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Apr 19, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

April 07, 2025

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Employee Rating

I have been bringing my auto in for maintenance since I purchased my vehicle . And I think I should have been given a reasonable discount . I will start looking into other places to service my auto. More

by vivianmack21
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Apr 07, 2025

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! George Matthews george.matthews@russdarrow.com

April 05, 2025

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Employee Rating

Chris was very helpful and moved things along and was responsive and recommended an additional service needed More

by KURTBENEKER
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Berger

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Apr 06, 2025

Russ Darrow Honda responded

We appreciate your business and your kind words regarding your experience with Chris. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Kurt, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. George Matthews george.matthews@russdarrow.com

March 30, 2025

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Employee Rating

Very friendly, helpful and on time as promised. We highly recommend Russ Darrow Honda for servicing your vehicle More

by Falls2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

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Mar 30, 2025

Russ Darrow Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

March 22, 2025

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I love the customer service that Russ Darrow Honda provides. I think it’s a great idea to continue to send customers the videos of what was done and any recommendations. It gains trust and it also mak More

by ERICA.K.HOPKINS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Maddie Wojciechowski, Andrew Martin

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Mar 25, 2025

Russ Darrow Honda responded

Erica, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

March 14, 2025

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Thank you for your service it runs a lot better and thank you for letting me know about my oil cap❤️❤️❤️❤️ More

by Pamela Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alondra Sandoval, Jonathan Stein , Daryl Robinson

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Mar 15, 2025

Russ Darrow Honda responded

Thank you, Pamela, for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

March 07, 2025

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Employee Rating

Customer service was great I was very happy with the work done to my vehicle I will be returning for future repairs More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Aguilar, Andrew Martin

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Mar 07, 2025

Russ Darrow Honda responded

Thank you, Ray, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

March 04, 2025

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Employee Rating

Only problem is that I left a note on the front seat asking that headlight and seat position controls NOT be touched. Appears that note was ignored. This is irritating. If the service tech must adjust t More

by blackCRV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 05, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

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