Yairon H Napoles

Amazing service and great staff, helped me understand everything I needed to know. Highly recommend. everything I needed to know. Highly recommend. More

by williamdelatorre030 Verified Customer Verified Customer

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We always have a great experience working with Lexus North Miami, the staff is professional and knowledgeable North Miami, the staff is professional and knowledgeable More

by ahmed negm Verified Customer Verified Customer

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Very clean and upscale. Everyone was very helpful and very knowledgeable about the process. Truly I enjoyed my experience. Everyone was very helpful and very knowledgeable about the process. Truly I enjoyed my experience. More

by dawashingtons Verified Customer Verified Customer

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Anna was truly amazing! We have NEVER had such a smooth experience at a dealership before! As a matter a fact we were so impressed…that my close friend Michael will be buyin We have NEVER had such a smooth experience at a dealership before! As a matter a fact we were so impressed…that my close friend Michael will be buying a new car here at Lexus North Miami next few weeks… Thank you so much Anna! More

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Yairon Napoles was very kind, has very good knowledge of all the cars, explained very clear about the different kind of payments and it was very nice to negotiate with him! all the cars, explained very clear about the different kind of payments and it was very nice to negotiate with him! More

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It is the best dealership of Lexus. Always clean and I have fresh look every time I go there. The dealership has. a sort of welcoming the customer. Which is a plus. Always clean and I have fresh look every time I go there. The dealership has. a sort of welcoming the customer. Which is a plus. More

by samnxt Verified Customer Verified Customer

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Since was my first time buying a car by myself I was a little concerned, however, Yairon and Q made me feel comfortable to take my time to choose my car as well as responded to all my questions with knowl little concerned, however, Yairon and Q made me feel comfortable to take my time to choose my car as well as responded to all my questions with knowledge and patience. I definitely recommend this dealership and Yairon and Q. Thank you guys! More

by karina.bertoncin Verified Customer Verified Customer

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They had the interest of the customer in mind in that kept me updated on the SUV I wanted. They located the vehicle I wanted in a timely fashion. Very professional and kind. kept me updated on the SUV I wanted. They located the vehicle I wanted in a timely fashion. Very professional and kind. More

by mariettaplayer477 Verified Customer Verified Customer

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The acquisition of the vehicle was simple, transparent and with excellent service. The finance department was direct and clear in its recommendations and proposals. and with excellent service. The finance department was direct and clear in its recommendations and proposals. More

by JCCOUTTENYE Verified Customer Verified Customer

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I’m been a Lexus customer for more than 15 years and I can said that the customer service has been going down in the last 3 years. When I leave my car for services there is no cash wash, no vacuuum, and t can said that the customer service has been going down in the last 3 years. When I leave my car for services there is no cash wash, no vacuuum, and the last 3 times I take my car for services the car has stayed with the auto shop for more than 3-5 days one time my car was lost and no where to be found until my sales person saw me and he even went looking for my car, I always take my car to Lexus for services. Now this recently visit, was for an oil change the the mechanic said I needed to change the battery the water pump the brakes and rotors fuel injectors and fluid how come I was not told this 6 months before where my car got lost in your dealership. Finally I told the service person ok this is what I will do on the services the car was there 4 days thanks god you gave me a loaner I come to pick up my car as soon I drove and exit the dealer a horrible and terrible noise while driving you are telling me your mechanics fixed my car but now there is a noise never hear before? Something was left lose or unplug. I called services to make an appointment they told me we can’t help you with a loaner your sales person might be therefore thanks to Jonathan he was able to assist me and provided me with a loaner and I brought back the car for another day to get refixed due to the noise. They said a nail was rubbing the tire.. one more day for the car to be left with your auto mechanics. The battery key chain was not even check and is now dying which I can replace but isn’t Lexus know by hehe way the customer is treated. I am very dissatisfied to all the customer service from the autoshop I been given. On the other hand, my sales person Yairon from sales and the service Advisor Jonathan went above and beyond on the service they provided to us. I will return to Lexus because of this two excellent employees. But as a Lexus customer and a loyalty member of the Lexus family You need to do better with the service at the auto shop. My car always has been fixed at Lexus and we didn’t appreciate the way the mechanics and auto shop service we were given on our last visit June 11 to June 19 visit More

by M.MARUEG Verified Customer Verified Customer

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