Wilmer Rodriguez | Page 16

Wilmer, Kevin, Ralph, Noel, Kyle, Rob and staff… In a word, an impeccable team from the top down. The epitome of what it means to be customer-centric. Humble; self-aware; situationally aware; and present word, an impeccable team from the top down. The epitome of what it means to be customer-centric. Humble; self-aware; situationally aware; and present, not matter what challenges arise. This is a dealership and team that is second to none and among the best I’ve ever encountered in any business. Relationships matter from start to finish and beyond. Going the extra mile is instinctively on tap. Earning the business, in the traditional sense, is what matters most. Being a Land Rover customer and loyalist for nearly 25 years, the switch to Otto’s clearly was about 20 years too late. Ralph earned our business in the first 20 mins, notwithstanding our lack of experience with BMW. His highly personable nature, strong knowledge, acute listening skills, patience and extreme kindness, made decision-making easy and flawless. Backed by a highly competent and equally personable leadership team - Wilmer & Kevin - it’s hard to believe this dealership escaped us for so long. Certainly not their fault. I own that mishap due to my own misguided hope that two decades of loyalty would mean something when I was constantly reminded how little it mattered. It’s clear that we’re in the right place now. Noel closed the loop on finishes, extras to protect our investment and the paper work needed to get us on the road expediently, with the utmost of ease and clarity, and the confidence of knowing that nothing was overlooked. The team at Otto’s checks every box and then some. Strong positive relationships, excellence all around, transparency and service with far more than a smile. Rob and Kyle proved over and over again, without ever saying the words - “You made the right decision to come to Otto’s and to switch to BMW.” Implicit in our encounters and explicit in their actions - “We care about you, Our Customer. We’ll work hard to earn and keep your business. We’ll always find solutions that meet your needs and always bring our best effort to each and every interaction.” It’s no surprise that Otto’s is so successful. Leadership, humility and an unrelenting focus on the customer, backed by a staff that, from the time you enter the dealership to the very last car you drive (my impression based on our extraordinary experiences), the customer matters most. Loyalty is a privilege. Otto’s has earned ours! We’re looking forward to our next new vehicle which - although it’s coming 6 years sooner than we had initially planned and 4 months after our first BMW - has everything to do with Otto’s extraordinary service, their top down commitment and our trust! Thank you Otto’s! And a special thanks to Ralph for being you; to Wilmer & Kevin for being such great leaders; and to the team for leaning in on what it means to be committed to excellence in the customer experience! More

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I feel very lucky to have worked with Robert Madden. As my lease was approaching the endpoint, he reached out to me to see what I might be looking for. I told him what I wanted and he continually reache As my lease was approaching the endpoint, he reached out to me to see what I might be looking for. I told him what I wanted and he continually reached out to me to let me know what was available. In the meantime, I also contacted another BMW dealership--but it was Robert who followed up and found exactly what I was looking for. His patience, thoroughness, and willingness to "go the extra mile" made a huge difference when purchasing my car (he also presented me with a myriad of leasing options). Robert's knowledge about my vehicle, and BMW in general, is excellent. Robert made this a wonderful experience! The financial team and management at Otto's is truly top notch--they care about their customers, and I am glad to be counted among them. More

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Justice is fantastic. This is the second BMW I have purchased from him. Both times he made the buying process a pleasure. Both of my purchases were off-lease vehicles. This is the second BMW I have purchased from him. Both times he made the buying process a pleasure. Both of my purchases were off-lease vehicles. Wilmer, Otto’s pre-owned sales manager, does an EXCELLENT job in selecting and reconditioning great vehicles. My two purchases were excellent vehicles. They looked and drove like new cars. I have recommended Otto’s and Justice to many friends. I believe they feel the same way as I do about my experiences at Otto’s. More

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Very quick and easy process. Great pricing and knowledgeable staff. Will definitely return here to purchase another vehicle. Great pricing and knowledgeable staff. Will definitely return here to purchase another vehicle. More

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I have been working with Ottos for many years. New to working with Scott as my former sales exec left Ottos. Love the new working relationship with Scott, he has a genuine passion for cars and B New to working with Scott as my former sales exec left Ottos. Love the new working relationship with Scott, he has a genuine passion for cars and BMW making our new relationship an immediate hit. Cheers to this new car and experience and many more ahead with Scott and Ottos. Tom Thoman More

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We love Otto's BMW! ! We have been getting our vehicles there for 20 years! Their sales, management, and service teams are top notch. There are 2 BMW dealers much closer ! We have been getting our vehicles there for 20 years! Their sales, management, and service teams are top notch. There are 2 BMW dealers much closer to us but we drive 1 hour to Otto's BMW. More

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Great service. ..Justice is a exceptional and talented sales professional, ask for his help with your BMW purchase. ..Justice is a exceptional and talented sales professional, ask for his help with your BMW purchase. More

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My relationship with Otto's started with Bill Cosenza when I needed tires on my first BMW. 4 BMWs later leased or purchased all at Otto's. The last 3 done with Ian Martin. I only ever want to deal with when I needed tires on my first BMW. 4 BMWs later leased or purchased all at Otto's. The last 3 done with Ian Martin. I only ever want to deal with Ian and Bill: they treat me me with great respect and care for my needs and wants. These 2 gentlemen are a true credit to Otto's BMW. More

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I love working with justice always goes the extra mile always takes care of us always takes care of us More

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If your looking for a great buying experience you need to go to Otto’s and see Robby! Robby worked with me on the numbers and was able to explain everything perfectly. Noel and the used car manager Wilm go to Otto’s and see Robby! Robby worked with me on the numbers and was able to explain everything perfectly. Noel and the used car manager Wilmer also did a great job with working with me and making the process super smooth! I can’t thank those three Individuals enough for their efforts! 5 stars all around! More

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