Willian Morales
Willian Morales at South Bay Hyundai

Willian Morales

Service Advisor

South Bay Hyundai

20433 Hawthorne Blvd
Torrance, CA 90503

Contact Me
4.3
27 Reviews

Dealership Experience

1 yr, 1 mo

Languages Spoken

English English

Spanish Spanish

4.3

27 Reviews

Write a Review

27 Reviews of Willian Morales

February 21, 2026

Dealership Rating
Employee Rating

Not sure why I had to bring my car in three times to get the front light fixed. Other than that it was fine. More

by AZIMMER159
Recommend Dealer
No
Feb 22, 2026

South Bay Hyundai responded

Hello AZIMMER149, Thank you for sharing your feedback. I’m truly sorry you had to make multiple trips to get your front light fixed—that’s not the experience we want for our guests. We appreciate your patience, and I’m glad to hear that everything else went smoothly. If there’s anything more we can do or if you have any concerns moving forward, please feel free to reach out. We’re here to help and make your next visit much easier. Calvin J. Service Director

February 12, 2026

Dealership Rating
Employee Rating

Excellent services. My car got engine light on, and techician was able diagnose and found a camshaft faulty plus bad water pump. It took longer than 3 weeks because of p More

by cu_ong_2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 28, 2026

Dealership Rating
Employee Rating

I find the South Bay dealer dealership the best I have had in my many years of working with dealers. More

by peterweb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

South Bay Hyundai responded

Thank you for your kind words! We’re thrilled to hear that South Bay Hyundai stands out as the best dealership you’ve worked with over the years. We truly appreciate your trust and look forward to continuing to provide you with excellent service!

January 21, 2026

Dealership Rating
Employee Rating

The service on my car good, however, information on charges for work done not good More

by CHAPRONTWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Davis, Leslie Pacas

Jan 26, 2026

South Bay Hyundai responded

Thank you for your feedback. We’re glad to hear that the service on your car was good, and we appreciate you letting us know about your concerns regarding the explanation of charges. Clear communication is important to us, and your comments help us identify where we can improve. We value your business and hope to provide an even better experience next time.

January 10, 2026

Dealership Rating
Employee Rating

I will not be doing future business with this dealership. Do not recommend! Horrible customer service! More

by angie.jones
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 14, 2026

South Bay Hyundai responded

We’re sorry to hear that your experience didn’t meet your expectations. Providing respectful and helpful service is very important to us, and it’s disappointing to know you felt otherwise. Your feedback has been shared with our team, as it helps us identify areas for improvement. Thank you for taking the time to share your perspective.

December 30, 2025

Dealership Rating
Employee Rating

I was in for 15K service and instructed the service advisor to not replace the air filter as i had recently done so. he stated that the filter was included with the service package and that he would ad More

by waveslider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 19, 2026

South Bay Hyundai responded

Thank you for sharing your detailed feedback. We’re sorry to hear about the issues you experienced with your service visit, including the air filter replacement and tire pressure checks, as well as the lack of follow-up from our team. We understand how these oversights can be frustrating and appreciate you bringing them to our attention. Your comments have been shared internally to help us evaluate our processes and communication.

November 17, 2025

Dealership Rating
Employee Rating

clean waiting lounge, professional service, free uber drop off (thank you very much, greatly appreciated). More

by SANDYTANZIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2025

South Bay Hyundai responded

Thank you for your feedback! We’re glad you enjoyed our clean waiting lounge, professional service, and complimentary Uber drop-off. Your appreciation means a lot, and we look forward to serving you again!

November 01, 2025

Dealership Rating
Employee Rating

The customer service and people were very nice. William was great about informing me of everything. Car was there a while but very happy with the outcome. More

by jpksportfishingpanama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2025

South Bay Hyundai responded

Thank you for your feedback! We’re glad William was able to keep you informed throughout the process and that you’re happy with the outcome. We appreciate your patience and kind words!

October 23, 2025

Dealership Rating
Employee Rating

Went in for complementary hyundai new car maintenance. Waited a bit over an hour for oil change and multi point inspection. Did not get a free car wash any of the 3 times I came to this location for maint More

by sz1
Recommend Dealer
No
Oct 27, 2025

South Bay Hyundai responded

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, and we appreciate you sharing these details. We’ll review the wait times and the complimentary services you mentioned to see how we can improve. Your input helps us provide better service in the future.

October 17, 2025

Dealership Rating
Employee Rating

Nicole was great and so were all the staff. Professional and kind! They answered all questions! More

by chaoteach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicole Nelson

Oct 17, 2025

South Bay Hyundai responded

Thank you for your kind words! We’re thrilled to hear that Nicole and the rest of our team provided professional, friendly service and answered all your questions. We’ll be sure to share your praise with them - it means a lot to know our efforts are appreciated!

1

Dealership Inventory (631 Vehicles)

new 2026 Hyundai SANTA FE HEV car, priced at $48,040
2026 Hyundai SANTA FE HEV
new
Shimmering Silver exterior
Automatic
All-wheel Drive
new 2026 Hyundai IONIQ 5 car, priced at $36,955
2026 Hyundai IONIQ 5
new
Blue exterior
Automatic
Rear-wheel Drive
new 2026 Hyundai Venue car, priced at $24,517
2026 Hyundai Venue
new
Onyx Black exterior
CVT
Front-wheel Drive
new 2026 Hyundai IONIQ 5 car, priced at $32,225
2026 Hyundai IONIQ 5
new
Cyber Gray exterior
Automatic
Rear-wheel Drive
new 2026 Hyundai SANTA FE HEV car, priced at $36,430
2026 Hyundai SANTA FE HEV
new
Hampton Gray exterior
Automatic
Front-wheel Drive
new 2026 Hyundai Sonata car, priced at $28,127
2026 Hyundai Sonata
new
White exterior
Automatic
Front-wheel Drive