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Willian Morales
Willian Morales at South Bay Hyundai

Willian Morales

Service Advisor

South Bay Hyundai

20433 Hawthorne Blvd
Torrance, CA 90503

Contact Me
4.6
15 Reviews

Dealership Experience

9 mos

Languages Spoken

English English

Spanish Spanish

4.6

15 Reviews

Write a Review

15 Reviews of Willian Morales

October 07, 2025

Dealership Rating
Employee Rating

William was very helpful and walked me through everything I needed done on my car. He helped set up an Uber for me too so I didn't have to wait at the dealership. He was very nice. More

by corrinesandoval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 08, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad William was able to assist you and make your visit as convenient and stress-free as possible. We appreciate your kind words and are happy to hear that his support made a difference.

September 15, 2025

Dealership Rating
Employee Rating

They helped me when I needed my car serviced. I wish I lived closer to this dealer for all my needs. More

by mail6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Kim

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Sep 22, 2025

South Bay Hyundai responded

Thank you for sharing your feedback! We’re glad we could assist with your service needs and truly appreciate your kind words. We hope to continue serving you whenever you’re able to visit us.

September 12, 2025

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Employee Rating

Eddie was great and very informative. The dealership was clean and welcoming. Mark in finance was easy to talk to getting dreadful paperwork done. The whole process was a lot faster than More

by natehopkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mac Lewis

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Sep 12, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re so glad to hear that Eddie and Mark made the process smooth and informative for you. We also appreciate your kind words about our dealership environment. It’s great to know that your visit was quicker and easier than past experiences—we’ll be sure to share your feedback with the team. Enjoy your new vehicle, and we look forward to seeing you again!

September 10, 2025

Dealership Rating
Employee Rating

Although the paperwork handed to me states tire rotation which was not done. Weeks before the service the rear passenger tire needed a patch. The tire technician marked the tire, well that tire still was i More

by EBEL22
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 11, 2025

South Bay Hyundai responded

Thank you for sharing your feedback. We apologize for the oversight regarding the tire rotation and the patch. Your comments will be shared with our service team to ensure better attention to detail and accuracy in the future.

September 03, 2025

Dealership Rating
Employee Rating

Mr. Morales, who was my Service Advisor, was responsive, friendly and helpful. The dealership tries hard, but their service department is less than stellar in my experience thus far. More

by carolyn2604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Johnny Gomez

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Sep 03, 2025

South Bay Hyundai responded

Thank you for taking the time to share your feedback. We’re glad to hear that Mr. Morales was responsive, friendly, and helpful during your visit. At the same time, we’re sorry to learn that your overall experience with our service department has not met your expectations. Your input is very valuable to us, and we will be reviewing it with our team as we work to improve. We appreciate the opportunity to serve you and hope to provide a better experience on your next visit.

August 28, 2025

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Employee Rating

Friendly clean and easy to get an appointment for service. Waiting area big and was equipped with all the necessities and then some More

by quinnjodie19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 28, 2025

South Bay Hyundai responded

Thank you for your kind review! We’re happy to hear that scheduling was easy and that you enjoyed our clean, comfortable waiting area. We truly appreciate your feedback and look forward to welcoming you back for your next service visit.

August 28, 2025

Dealership Rating
Employee Rating

Everything was transparent. Service agent and technicians were friendly and professional. Waiting area is very nice, clean, and spacious. More

by vincentmtran95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2025

South Bay Hyundai responded

Thank you for your review! We’re glad to hear you found the process transparent and that our service team provided friendly and professional care. We also appreciate your kind words about our waiting area — we want every part of your visit to be comfortable. We look forward to serving you again!

August 24, 2025

Dealership Rating
Employee Rating

Jack is the best service representative in SB Hyundai. From the manager Calvin to Keito, all the service reps are super kind and friendly over executive service attitude! Definitely come back again More

by kmotorsceo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jack Kim, Calvin Jeong, Jeremy Davis, Nicole Nelson, Kei Yukimura, Leslie Pacas

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Aug 25, 2025

South Bay Hyundai responded

We’re thrilled to hear such wonderful feedback about Jack and our entire service team! From Calvin to Keito, we’re proud to have a staff that treats every guest with kindness and professionalism. Thank you for your kind words! We look forward to welcoming you back again!

August 22, 2025

Dealership Rating
Employee Rating

The service team is responsive and very helpful. I have been to the dealer twice within two months due to recalls and battery issues and they made sure I had a loaner car each time. More

by cathy27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Holly

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Aug 22, 2025

South Bay Hyundai responded

Thank you for sharing your experience! We’re glad to hear our service team was responsive and helpful, and that we were able to provide you with a loaner vehicle to keep things convenient during your visits. We appreciate you trusting us with your vehicle and look forward to serving you again in the future.

August 14, 2025

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Employee Rating

i had and oil change and it was done reasonable amount of time for me More

by m3lvino1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 14, 2025

South Bay Hyundai responded

Thank you for your feedback! We’re glad to hear your oil change was completed in a reasonable amount of time. We appreciate your visit and look forward to seeing you again!

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