Vitaly Gurvich | Page 3

Koons Westminster Toyota and Damien Lacks were great! I recently purchased a new truck from Koons Westminster Toyota and it was by far the best car buying experience that I have had in all my years! And I I recently purchased a new truck from Koons Westminster Toyota and it was by far the best car buying experience that I have had in all my years! And I say that after buying cars for more than 20 years! My salesperson, Damien Lacks, was very professional and detailed. Damien took the time to listen and answer all of my questions. Usually when you go to a car dealership, they try to size you up first to see how much you can afford or see what type of monthly payment you are interested in. Car salespeople usually seem more about closing the deal and rushing you before you can really make a decision. Damien was nothing like that; he took the time to find out what I was looking for, and explained all the available options. Before we left the dealership for the test drive, he walked around the whole truck and pointed things out and explained how everything worked, including minor details. He did the same for the inside of the truck. When we got back from the test drive, I had questions about some of the other trim levels compared to the model I tested. Damien walked the lot with me and pointed out all of trim levels including similarities and differences. Once I decided to go forward with the purchase, the rest of the buying process went very smooth. I met with one of the finance managers to talk about preliminary numbers and available financing options. He explained everything and allowed me time to think everything through. I didn't feel pressured or that I had to make a decision quickly. Before I left the dealership with my truck, Damien sat in the truck with me to make sure I knew how to use everything , including the 4-wheel drive and he even connected my phone to the bluetooth system. I drove away with my new truck and I didn't feel cheated or that I didn't get the best deal! Koons Westminster is a great dealership and my salesperson, Damien lacks, is the best! I would recommend Koons Westminster Toyota to anyone! More

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Excellent Experience I knew the vehicle that I wanted and after trying to work with local dealerships, a friend referred us to Koons. We drove 4 hours to Koons and it wa I knew the vehicle that I wanted and after trying to work with local dealerships, a friend referred us to Koons. We drove 4 hours to Koons and it was worth it. It was a pleasure to work with Damien. Friendly, professional, responsive and no pressure is how I would describe my experience with him. He understood this purchase was a big deal to me. I would highly recommend that you work with Damien. Vitaly was excellent as well. He took the time to answer all of my finance questions quickly and transparently. Very impressive. More

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Daughters 1st new car! Brought my daughter in to buy a new car. We had gotten in touch with Matt Hands who explained the process to her in a way she understood. He told her Brought my daughter in to buy a new car. We had gotten in touch with Matt Hands who explained the process to her in a way she understood. He told her everything she needed and received it via fax. When we got to the dealership she was already approved! All she had to do was pick out her car and drive home! I'm sure Koons has a new customer for life, and when my wife and I need a new car we're going straight to Matt Hands at Koons Toyota Westminster! Very Happy! Matt Hart More

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Thank you! Professional salesman John Ewald. Dealership is far above average. The process is quick and easy. Most enjoyable car buying experience I have ever had Professional salesman John Ewald. Dealership is far above average. The process is quick and easy. Most enjoyable car buying experience I have ever had. Thank you gentlemen at Koons Westminster More

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New 2017 Highlander Excellent buying experience on my new 2017 Highlander Limited. I have bought previous vehicles from Koons and each time has been rewarding. Rob Morris Excellent buying experience on my new 2017 Highlander Limited. I have bought previous vehicles from Koons and each time has been rewarding. Rob Morris (sales) was very helpful and knowledgeable on the new features of the 2017 Highlander. I have used the service department at Koons Toyota previously and it has always been clean, efficient reasonably priced - kudos to Todd service manager. More

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A+ Dealership I've purchased many new/used cars over the past several years but it was never as easy as it was at Koons Westminster. My sales professional, Damien L I've purchased many new/used cars over the past several years but it was never as easy as it was at Koons Westminster. My sales professional, Damien Lacks, was just that.. Professional. He was a pleasure to work with. Honest, courteous, knowledgeable and very personable. Thank you to the Koons team - Damien, Regina and Vitaly!!!  More

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Amazing Salesman and finance department have purchased many new cars in the past but my experience at Koons Westminster Toyota has been amazing. I have nothing to gain by writing this revie have purchased many new cars in the past but my experience at Koons Westminster Toyota has been amazing. I have nothing to gain by writing this review BUT after my experience last night and today I'm compelled to share my experience. We had gone to other dealerships and no one would take the time to work with us. Our situation wasn't the best because we had a lot of negative equity in our trade BUT the professionals at Koons made it happen. We were there late last night and I didn't think it was going to happen but to my surprise my phone rang before 10 am and it was the finance manager. He told me my salesman and finance person explained my situation and he said he was going to call the banks to see what he could do. Within 45 minutes he called me back and we had a deal. They took the time to make it happen and I can't thank them enough. Damien Lacks was our salesman and I must say he was truly amazing. Thank you Damien Lacks and thank you to Jeff Schuette in the finance department for making it happen. I'd recommend you both to anyone looking for a new vehicle. More

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"My Koons Experience" My wife and I are the proud owners of a 2016 Toyota Highlander Limited SUV. Our purchase at Koons Westminster Toyota was one of the most enjoyable a My wife and I are the proud owners of a 2016 Toyota Highlander Limited SUV. Our purchase at Koons Westminster Toyota was one of the most enjoyable and pleasant car buying experiences and certainly worthy of this positive review. I cannot speak more highly about the three individuals, John Ewald, Jeff Schuette, and Vitaly Gurvich, that we dealt with during our visit to Koons. From start to finish, these gentlemen worked tirelessly to provide us with a stress free car buying experience. In this day and age when quality customer service is difficult to find, these folks deserve recognition for their commitment to customer satisfaction. In addition to selling us the SUV of our dreams, they have gained a lifetime customer. I highly recommend Koons Westminster Toyota for your next vehicle purchase. More

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Cliff is AMAZING and Koons is a great place to buy!!!! Called in the morning and told Cliff exactly what we wanted before we drove an hour from Baltimore. By 2pm, Cliff had two Sequoias ready for us and wh Called in the morning and told Cliff exactly what we wanted before we drove an hour from Baltimore. By 2pm, Cliff had two Sequoias ready for us and when we got there at 6:30 everything was ready to go....and we left with our new SUV that night. It was very refreshing to have an honest and straight forward salesman and the team that helped with the entire process was AMAZING! If we buy another Toyota, Cliff will be the person we go to. He was great to work with and they were very friendly and patient. We have 4 kids, 2 of which are very little and they were absolutely great with them. Thanks for the best car buying experience ever. More

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Satisfaction Guaranteed I purchased a vehicle I wasn't comfortable with and came back the next business day. They worked hard to get me into a truck that I am extremely ha I purchased a vehicle I wasn't comfortable with and came back the next business day. They worked hard to get me into a truck that I am extremely happy with. The 7 day advantage is a huge advantage. I went to Koons Westminster because the competitive online prices. When you support a business you support the employees and their families. The friendly and knowledgeable staff went out of their way to make sure I was happy with my purchase. Its a good feeling to support good people who give you such a high level of service. More

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