Vitaly Gurvich

Koons sold us a car with faulty brakes and refused to honor their warranty. When working with the dealership staff, they became confrontational and dismissive of my genuine safety concerns. honor their warranty. When working with the dealership staff, they became confrontational and dismissive of my genuine safety concerns. More

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Great service. Both Scott and Bryce really helped me out in purchasing my first new vehicle. Both Scott and Bryce really helped me out in purchasing my first new vehicle. More

by taylorgetz Verified Customer Verified Customer

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I really don’t have anything to say one way or the other regarding this dealership. I dealt with them before and this experience was ok. regarding this dealership. I dealt with them before and this experience was ok. More

by GARASC Verified Customer Verified Customer

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Todd was very understanding and very professional when working with me on my 20-year-old FJ Cruiser. Lots of miles and lots of need for updating to go the next 220k. Todd stayed in touch, sent me updates, working with me on my 20-year-old FJ Cruiser. Lots of miles and lots of need for updating to go the next 220k. Todd stayed in touch, sent me updates, Class act after over 20 years of coming in service. More

by m_hish Verified Customer Verified Customer

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MY dealership for over 30 years! Always totally professional yet cordial & absolutely reliable. Service this week was convenient for me driving back to Westminster to see my daughter Always totally professional yet cordial & absolutely reliable. Service this week was convenient for me driving back to Westminster to see my daughter. And, as always, Koon’s, in particular Todd Eckhard, my Service Rep for all all these years, made it perfectly convenient timing for service. Having moved to Ocean Pines/Berlin on the Eastern Shore, I will certainly miss the car care & convenience. Well, maybe I can time visit back to Westminster to coincide with planned service. Koon’s Toyota sets the highest standards! Thank you. More

by ed cramer Verified Customer Verified Customer

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Staff are very proffesional and helpful. They take Customer Service seriously in a positive way. They take Customer Service seriously in a positive way. More

by DLJ Verified Customer Verified Customer

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Absolutely wonderful staff. No pressure, great selection and easy financing options. Very knowledgeable sales crew No pressure, great selection and easy financing options. Very knowledgeable sales crew More

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We bought a Yukon XL last month and within 3 weeks of owning it there was a HUGE engine issue. We took it back to koons where they told us they couldn’t fix it and to take it to len stoler. They wanted m owning it there was a HUGE engine issue. We took it back to koons where they told us they couldn’t fix it and to take it to len stoler. They wanted me to drive it to len stoler, so I had to suggest getting it towed so it didn’t cause anymore damage. Luckily we purchased a top of the line warranty bc if not we’d be out about 6k right now. When we asked for some compensation, from koons, the assistant manager kept dodging my husband and my calls, said he would call us at a certain day/time - he wouldn’t, and kept saying he would speak with the general manager, which he didn’t. We had to call back and bug him at least 3-4 more times before we were given any answers. We originally asked they extend the mileage on the warranty we purchased…..the only compensation we were given was covering the towing fee and our $250 deductible for the warranty to repair the engine. We wanted to return the vehicle beings we hadn’t even owned it a month! We were told over and over “unfortunately we can’t always see every issue within the engine”. We dropped about 50k on a vehicle and were treated like a huge bother to them. My trust in this company is zero to none, I would never recommend anyone to purchase a vehicle from here after what we went through. Go somewhere they treat you like a paying customer not like you’re a bother - and where you can actually get thing’s resolved, not to be told, “I’ll call you back” a million times. Like I said, if it wasn’t for us purchasing the warranty we’d be out a lot more money right now More

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The try to scam you by providing you on price on the phone or email and then once you get to the dealership they start marking things up. Tried to pull credit for no reason even when didn't want their f phone or email and then once you get to the dealership they start marking things up. Tried to pull credit for no reason even when didn't want their financing. I will get their name to CFPB to stop the scamming of innocent people More

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Bought 2006 tacoma on 6/9. Better experience than most dealers. Financing guy pleasant and efficient. Jason was easy to deal with. You should have mentioned the frame had been replaced due to recall. dealers. Financing guy pleasant and efficient. Jason was easy to deal with. You should have mentioned the frame had been replaced due to recall. It was easy to spot; stickers still attached to frame More

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