Vitaly Gurvich | Page 4

Cliff is AMAZING and Koons is a great place to buy!!!! Called in the morning and told Cliff exactly what we wanted before we drove an hour from Baltimore. By 2pm, Cliff had two Sequoias ready for us and wh Called in the morning and told Cliff exactly what we wanted before we drove an hour from Baltimore. By 2pm, Cliff had two Sequoias ready for us and when we got there at 6:30 everything was ready to go....and we left with our new SUV that night. It was very refreshing to have an honest and straight forward salesman and the team that helped with the entire process was AMAZING! If we buy another Toyota, Cliff will be the person we go to. He was great to work with and they were very friendly and patient. We have 4 kids, 2 of which are very little and they were absolutely great with them. Thanks for the best car buying experience ever. More

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Satisfaction Guaranteed I purchased a vehicle I wasn't comfortable with and came back the next business day. They worked hard to get me into a truck that I am extremely ha I purchased a vehicle I wasn't comfortable with and came back the next business day. They worked hard to get me into a truck that I am extremely happy with. The 7 day advantage is a huge advantage. I went to Koons Westminster because the competitive online prices. When you support a business you support the employees and their families. The friendly and knowledgeable staff went out of their way to make sure I was happy with my purchase. Its a good feeling to support good people who give you such a high level of service. More

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Great Experience I was searching online for many months trying to find the right vehicle to meet all of my needs. I was getting many generic response emails, but none I was searching online for many months trying to find the right vehicle to meet all of my needs. I was getting many generic response emails, but none really addressed my questions. I received a personal email from Chuck and he was very supportive and patient with my busy schedule when trying to schedule test drives. He and the dealership allowed me to try several vehicles. Chuck tracked down a measuring tape so we could verify trunk space and he even came in on his day off to go thru my choices again, for like the 4th time!! I had never purchased a car on my own before and was very nervous about the process, but they were very kind and attentive to where I stood with my finances. There was such a friendly group of people there, from the front desk, to Chuck to the financing people. They were willing to work with me and helped me meet all that I was looking for...and I love my 4Runner and have recommended Koons to my family and will continue to recommend to friends as well!! More

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2014 Avalon Great experience. Everyone was very professional and made my family feel welcome while doing business at Koons. The sales people at Koons worked as a Great experience. Everyone was very professional and made my family feel welcome while doing business at Koons. The sales people at Koons worked as a team to make sure that we felt like the transaction was done as fairly as possible and all parties were satisfied. Its nice to get good customer service and professionalism when making such a long term purchase. My sales person Thomas Hardin was very thorough and made sure we understood how to work all the features on the new vehicle. He also explained the maintenance schedule and encouraged us to bring the vehicle back to Koons for issue that we may encounter. I must also say that Nigil Hayes played a large part in the transaction and ensured that I got the best deal that I possibly could and in Nigil Hayes absence, George Thompson continued to make sure everthing went smoothly. My entire family was pleased with the dealership and the new Avalon that we took home. More

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I will be going back My husband and I needed a used card with 4 wheel drive for the winter. The sales team was willing to work with us and our budget. We weren't happy wit My husband and I needed a used card with 4 wheel drive for the winter. The sales team was willing to work with us and our budget. We weren't happy with our initial experience because the wait for the vehicle was very long. Once we got, home we realized that there was only one key for the SUV and we weren't given the code for the keyless entry. The change oil light was left on and the wiper blades were falling apart. After talking to the head of customer service she assured me that the matter would be resolved. All of the problems were fixed in a timely manner and were free of charge. Initially I said that we would not be returning, but because the dealership acknowledged their mistakes and took the time to resolve them, I will definitely be returning. More

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They all did a great job helping me get a new car. Everyone worked together on price, finance guy explained everything, & dad gave Vitaly a hard deal. Thomas was great in helping decide what car to pi Everyone worked together on price, finance guy explained everything, & dad gave Vitaly a hard deal. Thomas was great in helping decide what car to pic More

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MY wife and I visited the dealership to trade our auto for another used vehicle. From the moment we walked into the location, we were greeted with a very pleasant and courteous staff, who were more than for another used vehicle. From the moment we walked into the location, we were greeted with a very pleasant and courteous staff, who were more than willing to answer our questions. Our experience was further enhanced with more than satisfactory trade value as well as financing terms. In our opinion, these fine people went above and beyond to help make our total experience nothing short of pleasant and positive. We highly recommend Koons Westminster to anyone seeking to purchase a new or pre-owned vehicle. More

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Just purchased a 2014 Highlander from Chuck. He was patient with me and all of my questions and made sure all of them were answered. He even called a few days later to see if I had any more. Highly rec patient with me and all of my questions and made sure all of them were answered. He even called a few days later to see if I had any more. Highly recommend Chuck as a sales person and also enjoyed working with Dmitry and Vitaly (finance). Will come back in the future! More

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