Tony Martinez

I am very disappointed with Williamson Cadillac because the service has been inconsistent and confusing. Each mechanic gives me a different explanation about what is wrong with my car—one says there is an the service has been inconsistent and confusing. Each mechanic gives me a different explanation about what is wrong with my car—one says there is an issue, another says there isn’t—and in the end nothing gets fixed. On Nov 13, 2025, I arrived late and my usual service advisor, Antonio Martínez, had already left, so Stephanie Reyno took over even though she knew I already had an assigned advisor. She also used a diagnosis that I believed was incorrect, and I told her four different times that it did not match the issue I had just explained to her. I even met with the service manager, Rolando, and requested two separate work orders to avoid further confusion. On Nov 24, 2025, Stephanie Reyno called me and told me to pick up my car, saying it was “ready.” But that was not true. The mechanic had only worked on the work order that required me to pay, and for the other work order—the one that should have been covered under the warranty—the mechanic claimed there was nothing wrong with the car. Because of this, they put me in a situation where the only reason they wanted me at the dealer was so I could pay $1,812.70. After I paid the $1,812.70, I drove my car with one of the dealer’s mechanics, and he clearly felt the vibration and the other issues I had been requesting to have fixed. Because of that, I had to leave my car at the dealer again. Today, Dec 04, 2025, the dealer called me and said that my car is “ready” again, and that they found nothing wrong with it. I asked them whether the mechanic who rode with me on Nov 24, 2025 had evaluated the car or left any notes, because he is proof that something is actually wrong. My car has been at the dealer since Nov 13, 2025, and despite all this time, it feels like they still haven’t done anything to truly address the problems. There was also a previous service where a mechanic worked on something involving all four windows, and after that visit I noticed several areas on the body of my car that looked bent, which was very upsetting. Overall, I am very disappointed with Williamson Cadillac and with some of their employees, and I’m also frustrated with Cadillac itself because my car has been taken to the dealer multiple times and the problems continue. More

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Shop is. Dry well maintain and I have taken all my cars to get service done here Dry well maintain and I have taken all my cars to get service done here More

by mikey23tam Verified Customer Verified Customer

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Great customer service! Tony Martinez is a caring, friendly and a very professional service representative. I am very satisfied with the repairs performed on my XT6 2025. Tony Martinez is a caring, friendly and a very professional service representative. I am very satisfied with the repairs performed on my XT6 2025. More

by Eduardo Fuentes Verified Customer Verified Customer

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Service Advisor Tony Martinez and Loaner department executive Edgard Lacayo were excellent, great customer service and communication, super helpful. Unfortunately Dealer is not ready to take care of El executive Edgard Lacayo were excellent, great customer service and communication, super helpful. Unfortunately Dealer is not ready to take care of Electric Vehicles, it took for my Hummer EV seven weeks for them to check it and find out in one day what was wrong with the vehicle and they fixed it in one day. I even talked to the general manager and told me to talk to the factory GMC. It’s not acceptable. This is my second Hummer, first EV and last. So sad because it’s super nice and I love it. Before buying an EV, first find out if the Dealer is EV ready. More

by Alejandro Fiallos Verified Customer Verified Customer

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Great service! The staff was professional, quick, and kept me informed. Highly recommend this dealership. The staff was professional, quick, and kept me informed. Highly recommend this dealership. More

by DIMARCE11 Verified Customer Verified Customer

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Great service! The staff was friendly, quick, and very professional.had my car ready on time. My car runs perfectly now. Highly recommend this dealership’s service The staff was friendly, quick, and very professional.had my car ready on time. My car runs perfectly now. Highly recommend this dealership’s service department! More

by DIMARCE11 Verified Customer Verified Customer

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El trabajo se realizó en un tiempo bastante rápido y estoy satisfecho con los resultados estoy satisfecho con los resultados More

by jochysantana Verified Customer Verified Customer

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Exelente servicio , muy buen trato y profesional. Rápido con dominio de la actividad .Lo recomiendo 100% Rápido con dominio de la actividad .Lo recomiendo 100% More

by MILEM99 Verified Customer Verified Customer

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Tony Martinez has been my service rep for over 20 years. He is knowledgeable and always provides direct and honest answers to my questions. It’s been a pleasure dealing with Tony and the main reason why I c He is knowledgeable and always provides direct and honest answers to my questions. It’s been a pleasure dealing with Tony and the main reason why I continue to use Williamson Cadillac Service Center to service my car. More

by TMOREJON Verified Customer Verified Customer

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Service and attention from Tony and Manny are excellent, service was prompt and thecare well knowledgeable service was prompt and thecare well knowledgeable More

by SERGIOSILVA Verified Customer Verified Customer

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