Beny Ledesma

John is always honest, reliable and personable! I choose a dealership, in a large part, attributable my assessment of the quality of it’s service department and staff. I choose a dealership, in a large part, attributable my assessment of the quality of it’s service department and staff. More

by HarveMogul Verified Customer Verified Customer

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Dear Williamson Cadillac Team, I am writing to formally express my frustration and disappointment with the overall experience I have had with Cadillac, including the ongoing vehicle issues, repeat formally express my frustration and disappointment with the overall experience I have had with Cadillac, including the ongoing vehicle issues, repeated phone calls, lack of communication, and the unreasonable amount of time I was without my vehicle. I am currently leasing my Cadillac, with only six months remaining on my lease agreement. Unfortunately, my experience has been far from what I expected from a luxury automotive brand. For more than two months, my Cadillac was at the dealership, leaving me unable to enjoy the vehicle I was paying for. During that time, I was provided with a Chevrolet rental vehicle. While I appreciate having transportation, I leased a Cadillac because I wanted the luxury, comfort, and premium experience associated with the brand. I continued making my monthly lease payments for a Cadillac while spending more than two months driving a Chevrolet. I do not believe this represents a fair or acceptable customer experience. Throughout this situation, I made numerous phone calls, followed up repeatedly, and visited the dealership twice, taking time away from my professional and personal responsibilities. The lack of consistent communication and clear answers only added to my frustration. Although I have recently received my Cadillac back, that does not change the fact that I was deprived of the vehicle I leased for a significant period of time. Given everything I have experienced, I am formally requesting that Cadillac consider one of the following resolutions: 1. Early Lease Termination: Allow me to return my Cadillac and terminate the remaining six months of my lease without early termination penalties, additional financial obligations, or negative credit reporting resulting from the agreed termination. 2. Financial Reimbursement: If early lease termination is not approved, I am requesting reimbursement or an equivalent financial credit for the two months I was unable to drive my Cadillac, despite continuing to make my monthly lease payments. I believe these are reasonable requests considering the circumstances. My lease payments remained the same, but the vehicle and ownership experience I was paying for were unavailable to me for more than two months. This situation has significantly affected my confidence in Cadillac. As a customer, I should not have to make countless phone calls, repeatedly request updates, or spend months waiting for a resolution while continuing to pay for a luxury vehicle I cannot use. I am not requesting another apology or a general customer service response. I am requesting a fair financial resolution that acknowledges the inconvenience, lost time, and disappointing experience I have endured. With only six months remaining on my lease, I would appreciate Cadillac taking this opportunity to demonstrate its commitment to customer satisfaction by offering a reasonable resolution. I am requesting that my case be escalated to the appropriate management team and that I receive a written response within five business days addressing both options. Thank you for your attention. I look forward to a meaningful resolution. Sincerely, Ivan Vazquez More

by ivanleyva12 Verified Customer Verified Customer

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Bruno was great. I will only buy cars from him at Williamson Cadillac. I love my new car! I will only buy cars from him at Williamson Cadillac. I love my new car! More

by YDRMR428 Verified Customer Verified Customer

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Service from Alejandro was excellent, he did everything to get the right car exactly as we wanted. to get the right car exactly as we wanted. More

by andres M Verified Customer Verified Customer

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Very professional, tremendous attention, they solved my problem, I went for an oil change and they detected a fault just by listening to the car, they passed it through the computer and confirmed the fault problem, I went for an oil change and they detected a fault just by listening to the car, they passed it through the computer and confirmed the fault, very grateful for everything. More

by RASUAYTENORIOSERVICES Verified Customer Verified Customer

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This rating is strictly for Manny from roadside assistance. I’ve been a long time customer of this dealership and have been helped several times by Manny over the years. He has always be prompt, assistance. I’ve been a long time customer of this dealership and have been helped several times by Manny over the years. He has always be prompt, kind, and extremely helpful. Thanks Manny!! More

by GKOUKOURINIS Verified Customer Verified Customer

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Going to Williamson Cadillac is like visiting family. I have known Ralph for many years & Benny is great. Tony in service I’ve known even longer. I even met Mr. Williamson. I highly recommend this dealer I have known Ralph for many years & Benny is great. Tony in service I’ve known even longer. I even met Mr. Williamson. I highly recommend this dealership. More

by AHEVIA13 Verified Customer Verified Customer

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Quiero agradecer a Raúl Feliu por su excelente trabajo, profesionalismo y respeto a todo lo que hace es el mejor😇❤️👏👏👏👏 También quiero agradecer a Tony por mi primer mantenimiento ( cambio de aceite profesionalismo y respeto a todo lo que hace es el mejor😇❤️👏👏👏👏 También quiero agradecer a Tony por mi primer mantenimiento ( cambio de aceite fue muy profesional ético y dinámico en el trabajo súper excelente trabajo… Gracias a todos por ser la Excelencia en este país maravilloso More

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I have been a loyal customer of Williamson Cadillac. .! From my sales rep Alberto Fernandez to my service rep Tony Martinez and the vehicle loaner manager Edgar lacayo they have for many many years made .! From my sales rep Alberto Fernandez to my service rep Tony Martinez and the vehicle loaner manager Edgar lacayo they have for many many years made sure that everything is done to my satisfaction with the least inconvenience possible. It is dedicated professionals like these that keep me coming back..! More

by ODC8249 Verified Customer Verified Customer

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Our sells rep was attentive and courteous. She never made us feel rushed or pressured us into anything. She took all our considerations and assisted us to the end. Thanks Keyra. She never made us feel rushed or pressured us into anything. She took all our considerations and assisted us to the end. Thanks Keyra. More

by JHOHANNYCOLON0 Verified Customer Verified Customer

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