Laz Estrada

Dear Williamson Cadillac Team, I am writing to formally express my frustration and disappointment with the overall experience I have had with Cadillac, including the ongoing vehicle issues, repeat formally express my frustration and disappointment with the overall experience I have had with Cadillac, including the ongoing vehicle issues, repeated phone calls, lack of communication, and the unreasonable amount of time I was without my vehicle. I am currently leasing my Cadillac, with only six months remaining on my lease agreement. Unfortunately, my experience has been far from what I expected from a luxury automotive brand. For more than two months, my Cadillac was at the dealership, leaving me unable to enjoy the vehicle I was paying for. During that time, I was provided with a Chevrolet rental vehicle. While I appreciate having transportation, I leased a Cadillac because I wanted the luxury, comfort, and premium experience associated with the brand. I continued making my monthly lease payments for a Cadillac while spending more than two months driving a Chevrolet. I do not believe this represents a fair or acceptable customer experience. Throughout this situation, I made numerous phone calls, followed up repeatedly, and visited the dealership twice, taking time away from my professional and personal responsibilities. The lack of consistent communication and clear answers only added to my frustration. Although I have recently received my Cadillac back, that does not change the fact that I was deprived of the vehicle I leased for a significant period of time. Given everything I have experienced, I am formally requesting that Cadillac consider one of the following resolutions: 1. Early Lease Termination: Allow me to return my Cadillac and terminate the remaining six months of my lease without early termination penalties, additional financial obligations, or negative credit reporting resulting from the agreed termination. 2. Financial Reimbursement: If early lease termination is not approved, I am requesting reimbursement or an equivalent financial credit for the two months I was unable to drive my Cadillac, despite continuing to make my monthly lease payments. I believe these are reasonable requests considering the circumstances. My lease payments remained the same, but the vehicle and ownership experience I was paying for were unavailable to me for more than two months. This situation has significantly affected my confidence in Cadillac. As a customer, I should not have to make countless phone calls, repeatedly request updates, or spend months waiting for a resolution while continuing to pay for a luxury vehicle I cannot use. I am not requesting another apology or a general customer service response. I am requesting a fair financial resolution that acknowledges the inconvenience, lost time, and disappointing experience I have endured. With only six months remaining on my lease, I would appreciate Cadillac taking this opportunity to demonstrate its commitment to customer satisfaction by offering a reasonable resolution. I am requesting that my case be escalated to the appropriate management team and that I receive a written response within five business days addressing both options. Thank you for your attention. I look forward to a meaningful resolution. Sincerely, Ivan Vazquez More

by ivanleyva12 Verified Customer Verified Customer

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I had an excellent experience at this dealership from start to finish. The entire process was easy and smooth. The salesman JP Basagoitia was especially great to work with. He was friendly, knowledgeable start to finish. The entire process was easy and smooth. The salesman JP Basagoitia was especially great to work with. He was friendly, knowledgeable, patient, and never pushy. He took the time to answer all my questions, listened to what I was looking for, and made sure I felt comfortable with my decision. Another thanks to the sales manager Laz Estrada. I truly appreciate the outstanding customer service and honesty throughout the experience. I would absolutely recommend this dealership and this salesman to anyone looking for a vehicle. More

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Quiero agradecer a Raúl Feliu por su excelente trabajo, profesionalismo y respeto a todo lo que hace es el mejor😇❤️👏👏👏👏 También quiero agradecer a Tony por mi primer mantenimiento ( cambio de aceite profesionalismo y respeto a todo lo que hace es el mejor😇❤️👏👏👏👏 También quiero agradecer a Tony por mi primer mantenimiento ( cambio de aceite fue muy profesional ético y dinámico en el trabajo súper excelente trabajo… Gracias a todos por ser la Excelencia en este país maravilloso More

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Everyone at the dealership was pleasant and helpful. They all made me feel welcome and appreciated They all made me feel welcome and appreciated More

by ERICA.BROOKS2010 Verified Customer Verified Customer

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Very professional and helpful, Anthony is doing a great job so is the sale manager mr Lazaro, I am impressed! job so is the sale manager mr Lazaro, I am impressed! More

by COURTCAMP21 Verified Customer Verified Customer

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Excellent service by highly professional staff, very corteous an attentive. Special mention to Mr. Alberto Fernández and Mr. Laz Estrada. They go the extra mile to ensure you have full satisfaction. Ke corteous an attentive. Special mention to Mr. Alberto Fernández and Mr. Laz Estrada. They go the extra mile to ensure you have full satisfaction. Keep up the good job! More

by Alejandro de la Cruz Verified Customer Verified Customer

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Here’s a possible review for the dealership: “I had an excellent experience purchasing my car at Williamson Cadillac The team was incredibly professional and treated me with kindness and respect throughou excellent experience purchasing my car at Williamson Cadillac The team was incredibly professional and treated me with kindness and respect throughout the entire process. They were attentive to my needs, answered all my questions, and made sure everything went smoothly. I truly appreciate their effort and dedication to providing great customer service. Highly recommend them to anyone looking for a seamless and stress-free car-buying experience!” More

by YAMEL Verified Customer Verified Customer

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The team provides straight forward communication and are wonderful people to work with. Thank you! wonderful people to work with. Thank you! More

by Pedro Verified Customer Verified Customer

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Best place to buy a car new or used no hassles no issues Benny Ledesma and the whole staff always ready to help Benny Ledesma and the whole staff always ready to help More

by Cr Verified Customer Verified Customer

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I’ve leased 6 cars from Williamson over the past 15 years. They are always accommodating and professional. I highly recommend them. years. They are always accommodating and professional. I highly recommend them. More

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