Tommy Mackey

I was greeted kindly. my wait time was great. Was explaining that was right and what I'll need in the future. Job we'll done. my wait time was great. Was explaining that was right and what I'll need in the future. Job we'll done. More

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Everything was great from the drop off till pick up I have nothing bad to say have nothing bad to say More

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My service advisor Tim Harris was Awesome! He was very attentive. Quick to ask me if I needed assistance. Great social skills. He was very attentive. Quick to ask me if I needed assistance. Great social skills. More

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This dealership uses deceptive business practices. I have sent many letters to rectify why I am paying $29 thousand on a Defective Bronco that couldnt be fixed. Yes they put me in a different car but I have sent many letters to rectify why I am paying $29 thousand on a Defective Bronco that couldnt be fixed. Yes they put me in a different car but also New contract adding on $29 thousand for Bronco More

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Great customer service, Especially from Tim. He’s always friendly and very helpful. Thank you! Family of Napleton Ford!! Keep up the good work! We needs smiles and generosity like yours!!! He’s always friendly and very helpful. Thank you! Family of Napleton Ford!! Keep up the good work! We needs smiles and generosity like yours!!! More

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I have had the pleasure of best service and sales at this dealership. Thanks you. dealership. Thanks you. More

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Ed Napleton uses DECEPTION when doing business. I have written letters to Ed Napleton, made appointments to straighten out problems and am financial hardship after Buying a Defective Bronco and hav I have written letters to Ed Napleton, made appointments to straighten out problems and am financial hardship after Buying a Defective Bronco and having it taken to replace with another vehicle. No Response from Ed Napleton Group. Also BBB..29 thousand put on contract for replacement vehicle. Lost everything from Bronco, trade in, 13 thousand cash down, and 6 months of payments $815. New contract has the additional 29 thousand left for Me to pay on JUNK DEFECTIVE BRONCO. I have fought about this since day of New contract and they know this practice is wrong except they get away with Screwing the Customers.Wrote letters to hear nothing. Locked out of my Ford account due to Dealership making false information changes to contract.,except when working with technical support, they got into my account except it was someone else’s account. Fraud is handling that situation except I still can’t get to my account. After 10 1/2 hours I either had to sign Deceptive documents or walk away losing Everything and a car. More

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Great customer service repairs were fast and waiting room was accommodating to my needs and wants was accommodating to my needs and wants More

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Service was great, Tommy was very professional and really listed to what I needed. He also recommended options to help me listed to what I needed. He also recommended options to help me More

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In for warranty work. Dave my service writer handled a couple of issues with ease. Very pleased! Dave my service writer handled a couple of issues with ease. Very pleased! More

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