Tommy Choonhaurai
Tommy Choonhaurai at Niello BMW Elk Grove
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Tommy Choonhaurai

Assistant Sales Manager

Niello BMW Elk Grove

8580 Laguna Grove Dr
Elk Grove, CA 95757

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4.7
24 Reviews
4.7

24 Reviews

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24 Reviews of Tommy Choonhaurai

March 08, 2025

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Employee Rating

Extremely Caring with a goal to make the customers feel appreciated and provide the best service too More

by cguerrero777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 09, 2025

Niello BMW Elk Grove responded

Thank you for choosing Niello BMW Elk Grove. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

March 01, 2025

Dealership Rating
Employee Rating

I personally had a really good experience getting my X6 - everyone I worked with were great More

by sean.skd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jerome Duco , Pov and Ally were great as well

Mar 03, 2025

Niello BMW Elk Grove responded

Sean, at Niello BMW Elk Grove, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

February 15, 2025

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CJ is extraordinarily the best guy to help you without a doubt! He has that professional passion to give us the best service as possible, making sure the customer is truly interested and satisfied with thei More

by cguerrero777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 17, 2025

Niello BMW Elk Grove responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello BMW Elk Grove are glad to have you as a customer. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

October 29, 2024

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Employee Rating

Excellent customer service and answered all the questions I had about the vehicle and will recommend to others More

by ALAN.ROMAN19
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Ozzie Cortez

Oct 29, 2024

Niello BMW Elk Grove responded

Alan, Thank you for choosing Niello BMW Elk Grove. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

October 24, 2024

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Employee Rating

I originally came in to look at ordering a new m340. Jas explained the process of this and he mentioned some other options as well. He showed me what specs they had coming in, since those would arrive m More

by Zacharycatterlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jas Hira

Oct 24, 2024

Niello BMW Elk Grove responded

Zachary, It's fantastic to hear that Jas, Tommy, and our team provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

September 29, 2024

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Employee Rating

Heather was wonderful and we got our plates in time for our vacation 3rd car we have bought from your More

by glenndanelenko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ed Alnasir, Jerome Duco, Ozzie Cortez, ELISA GALA , MHEL BALDEMOR, AUSTIN BHAURA, HEATHER KRAFT

Sep 29, 2024

Niello BMW Elk Grove responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Heather and our team, and we look forward to working with you again. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

September 27, 2024

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Employee Rating

From the test drive to the ordering process and informing us the car had finally arrived was handled perfectly by CJ. He made everything easy and comfortable. More

by ggnommah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CJ Phan

Sep 27, 2024

Niello BMW Elk Grove responded

Thank you for sharing your experience with us! We're happy to hear it went well with CJ and truly appreciate your feedback. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

September 25, 2024

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Employee Rating

Neillo Has been absolutely incredible I am 67 years old and have purchased many vehicles. This by far has been the best buying experience I have ever had. They went above and beyond to make me a happy cust More

by J.CARNEIRO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: ELISA GALA

Sep 26, 2024

Niello BMW Elk Grove responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello BMW Elk Grove. We look forward to having you as one of our valued customers for many more years to come! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131

July 23, 2024

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Employee Rating

They hit me with Surprise fee’s after the deal was done a month after . More

by CHRISADKINS6
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No

Other Employees Tagged: Ed Alnasir, Mike De La Pena

Jul 23, 2024

Niello BMW Elk Grove responded

Mr. Adkins, we apologize for any inconvenience we may have caused you. Would you be so kind as to elaborate on what fees you suggested we added after the deal, Unless you are talking about the pay off quote which was incorrect. Please feel free to call or email me. DAVID SOTOMAYOR Business Development Mgr. 916 971 2131 david.sotomayor@niello.com

July 09, 2024

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Employee Rating

The dealership was great! We explained what we were looking for and the Sales reps were able to locate the perfect vehicle for us. More

by ROBLJR71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Essex Salcido, BOBBY PHAM

Jul 09, 2024

Niello BMW Elk Grove responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW Elk Grove! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

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