Tom Tunnell
Tom Tunnell at BMW of Westlake
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Tom Tunnell

Parts Manager

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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5.0
32 Reviews
5.0

32 Reviews

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32 Reviews of Tom Tunnell

November 24, 2024

Dealership Rating
Employee Rating

The service department is the best. Brittaney is just absolutely amazing. Couldn't ask for a better experience. More

by NAHHH
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

BMW of Westlake responded

Your wonderful feedback and rating mean a lot to us.

November 19, 2024

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Employee Rating

Great facility, great staff. They have all the latest products and services that bmw offers More

by llabenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Cordell, Mathew Povroznik

Nov 22, 2024

BMW of Westlake responded

Thank you for sharing your positive experience!

September 29, 2024

Dealership Rating
Employee Rating

I brought my car in for some recall work to be done and a couple of other issues were found. One of them involved a part that was just replaced by a third party repair shop weeks earlier. Instead of just ch More

by DARREN_BARR
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick

September 28, 2024

Dealership Rating
Employee Rating

Professional. Responsive. Competitive pricing. Flexible and convenient scheduling. Quick turn around, frequent same day service. Highly recommended. More

by epkuivinen
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 02, 2024

BMW of Westlake responded

Thank you; we appreciate your feedback!

September 24, 2024

Dealership Rating
Employee Rating

Everyone I come into contact with either salesman or mechanic or even the passerby’s are all friendly and helpful. This is my go to desler More

by RUMBARGERP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2024

BMW of Westlake responded

Thank you; we appreciate your feedback!

September 21, 2024

Dealership Rating
Employee Rating

Service and parts have always been great to me, especially corey and matthew. Fifteen words, now seventeen More

by SCOTT.LEWIS189
Recommend Dealer
Yes
Sep 29, 2024

BMW of Westlake responded

Hello Scott., thank you; we appreciate your feedback!

August 27, 2024

Dealership Rating
Employee Rating

Most excellent. Very accomplished. Great service. Caring. Fast. Wow wow wow w w w w More

by JJK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2024

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

June 26, 2024

Dealership Rating
Employee Rating

Always very helpful, makes getting our vehicles serviced a pleasure. Would not consider having service done anywhere else! More

by FPALMERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2024

BMW of Westlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 16, 2024

Dealership Rating
Employee Rating

Excellent customer service. Professional and courteous. Good communication. service area is clean and best. Nice reception area with BMW merchandise. More

by DIANA J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don Cepek, John Cordell

Feb 16, 2024

BMW of Westlake responded

Thanks for the positive review!

September 23, 2023

Dealership Rating
Employee Rating

This service department is amazing! Identified the problem, fixed it and had me on my way in record time. More

by mylisamiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick , Charlie-Service

Sep 25, 2023

BMW of Westlake responded

Thanks for the amazing review!

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