Tom Trout
Tom Trout at Toyota of Cleveland

Tom Trout

Service Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

4.8
126 Reviews
4.8

126 Reviews

Write a Review

126 Reviews of Tom Trout

March 05, 2025

Dealership Rating
Employee Rating

On time, friendly, professional. yes, yes, yes. Yes, will be back. Like this dealership in Cleveland, Tennessee More

by woodall86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Toyota of Cleveland responded

Thank you for the enthusiastic feedback! We're delighted to hear that our team at Toyota of Cleveland provided a timely and professional experience. We look forward to welcoming you back again in the future!

November 18, 2024

Dealership Rating
Employee Rating

The entire team is exceptional from beginning to end. My family has purchased several cars from the TOC. This will not be our last. A special thanks to Matt, Joey, Crystal and Stockton. The service is th More

by Svachon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 19, 2024

Toyota of Cleveland responded

Thank you for your continued trust in Toyota of Cleveland! We're delighted to hear that Matt, Joey, Crystal, and Stockton have all provided exceptional service. We look forward to assisting with future purchases and appreciate the recommendation!

June 05, 2024

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Employee Rating

We were a first time buyer for our salesperson, Cadence, but she did a great job. We purchased a used car but felt confident after being shown paperwork on its history and maintenance the dealership had don More

by VW purchaser
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Damon Roberts , Cadance Matlock

Jun 06, 2024

Toyota of Cleveland responded

Thank you for sharing your experience! We're glad to hear Cadence and the team at Toyota of Cleveland made your first-time purchase smooth and reassuring. We appreciate your trust in us, enjoy the new ride!

January 29, 2024

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Great service and very friendly staff. It was a pleasure to do business with them More

by c_horton65
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Durbin, Andy Peek, Eddie Shadgett, Luis Mendez, Angelia Caronia, Frankie Foster , Matthew Kress, Jeremy Thomas, Cameron Toll

Jan 29, 2024

Toyota of Cleveland responded

Horton, thank you for trusting us with your business! We'll see you next time. Safe travels!- The Toyota of Cleveland Team

November 15, 2023

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Employee Rating

Great experience! Everyone was so kind and helpful and accomadting! Will definitely do business with them forever! More

by Nikki Clark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 15, 2023

Toyota of Cleveland responded

Thanks so much, Nikki. We look forward to your next visit to Toyota of Cleveland!

September 06, 2023

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Employee Rating

We've been dealing with Toyota of Cleveland for almost 30 years, always satisfied with the experience. Great dealership! More

by smgermany
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bain, Tyler Ratledge, Keith Jackson, Andy Peek , Angela Cofer, Colby Parker

Sep 06, 2023

Toyota of Cleveland responded

We're so glad to know you've had a satisfying experience with us at Toyota of Cleveland for almost 30 years! Your continued support means the world to us. Here's to many more great experiences ahead!

April 20, 2023

Dealership Rating
Employee Rating

Alfred Odister is always professional and knowledgeable. He makes car purchasing a smooth and pleasant experience. He will be getting all my friends and family as referrals! More

by Martha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 26, 2023

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Always friendly, knowledgeable, and respectful. Customer service is excellent! We will continue to do business with this dealership as we have always been impressed with the establishment. Returnin More

by shasco11
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

January 07, 2023

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They will sell you a car, but can’t provide service, waiting is too long even if you have appointment. I would shop somewhere else that can provide good service and follow up. More

by Sws57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

December 11, 2022

Dealership Rating
Employee Rating

We have bought 10 vehicles from this dealership. We are extremely happy with sales and service. We will buy our next 10 there as well. Shoutout to salesman Greg Bain. More

by robertwhaley58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Kress, Sales Greg Bain

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