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Tom O'Toole
Tom O'Toole at Colonial Chevrolet
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Tom O'Toole

Lead Service Advisor

Colonial Chevrolet

171 Great Road
Acton, MA 01720

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4.5
84 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

25 yrs

4.5

84 Reviews

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84 Reviews of Tom O'Toole

January 17, 2025

Dealership Rating
Employee Rating

Great service as always. Have been buying and Servicing at Colonial for almost 30 Years. More

by lgordon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allen Boisvert, Monica Carpenter, Robert Webb, Bob Fahey, Robyn Burst

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Jan 18, 2025

Colonial Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Chevrolet. We look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

January 11, 2025

Dealership Rating
Employee Rating

The Service Department with Bob Fahey And Bobbie Webb are just the best team ! The best Chevy Service Department on the east Coast ! Master certified World Class Technicians ! More

by SCARLS250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allen Boisvert, Monica Carpenter, Robert Webb, Bob Fahey, Robyn Burst

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Jan 13, 2025

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bob and Bobbie met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

January 06, 2025

Dealership Rating
Employee Rating

Fast efficient. Love their shuttle service will use again for Future service needs. Recommend them More

by mtw3867
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allen Boisvert, Hank Maxner, Monica Carpenter, Robert Webb, Bob Fahey, Robyn Burst , Jon

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Jan 06, 2025

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

January 01, 2025

Dealership Rating
Employee Rating

Service was great and issue with vehicle was identified and repaired with in two days. More

by KEVING322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allen Boisvert, Bob Fahey

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Jan 02, 2025

Colonial Chevrolet responded

We are very happy to have provided you with a positive experience! We sincerely value your business and look forward to your next visit. John Woodland General Manager jwoodland@colonialchevrolet.com

December 13, 2024

Dealership Rating
Employee Rating

The comfort and trust is the feeling I get when I walk in to Colonial Chevrolet in Acton. I trust them with all of my services and will only purchase my cars with Colonial Chevy. Great people. They treat yo More

by SCARLS250
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allen Boisvert, Monica Carpenter, Robert Webb, Bob Fahey, Robyn Burst

Report | Print
Dec 14, 2024

Colonial Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! John Woodland General Manager jwoodland@colonialchevrolet.com

December 12, 2024

Dealership Rating
Employee Rating

Fast efficient service. Easy online service schedule. Love their shuttle service to your home in or job. Great communication about vehicle status More

by mtw3867
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allen Boisvert, Hank Maxner, Robert Webb, Bob Fahey

Report | Print
Dec 13, 2024

Colonial Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

December 11, 2024

Dealership Rating
Employee Rating

Always a great courteous experience. They offer rides and communicate vehicle status during the appointment. More

by WILLIAM.CRONIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2024

Colonial Chevrolet responded

It's great to hear that we were able to help you out, William. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Chevrolet! John Woodland General Manager jwoodland@colonialchevrolet.com

December 03, 2024

Dealership Rating
Employee Rating

They have amazing customer service. They worked quickly and efficiently . Very easy communication. Very grateful More

by peharr10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 03, 2024

Colonial Chevrolet responded

Thanks for sharing your thoughts about your experience with Colonial Chevrolet. Tom and our team appreciate your business and hope to see you again soon! John Woodland General Manager jwoodland@colonialchevrolet.com

November 18, 2024

Dealership Rating
Employee Rating

The service was prompt, professional and courteous. The shuttle service to and from the dealership was very convenient. More

by bradley.goodfriend
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 18, 2024

Colonial Chevrolet responded

Bradley, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Chevrolet, we look forward to having you as a valued customer for many years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

November 12, 2024

Dealership Rating
Employee Rating

Process of dropping truck off for repair was fast . Everyone is polite and accommodating . Pick up was easy. More

by gallen2568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robyn Burst

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Nov 13, 2024

Colonial Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Chevrolet. We look forward to having you as one of our valued customers for many more years to come! John Woodland General Manager jwoodland@colonialchevrolet.com

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