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Tom Lowther
Tom Lowther at Heiser Toyota
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Tom Lowther

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
400 Reviews
4.7

400 Reviews

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400 Reviews of Tom Lowther

February 13, 2025

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Employee Rating

Quick, polite and comfortable. Everyone is very nice and the waiting area is very clean. No complaints. More

by AHMCDONALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Matt Foti, Joshua Porter, Lori Gong, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron

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Feb 13, 2025

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 12, 2025

Dealership Rating
Employee Rating

My service advisor Toyota Tom informed me of repairs that needed to be made. Parts need to be ordered and arrived on time. Service was also performed for a recall on the fuel line. Everything was done in a t More

by dmoeller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2025

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 12, 2025

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Employee Rating

Lori, Shahat, and Jabob were all very knowledgeable also very friendly and they were very accommodating. All great people. More

by CARLWOELBING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina, Shahat Mohamed, Lorri Aiono-Dimoff, Chad Covert, Jakub Kania

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Feb 13, 2025

Heiser Toyota responded

Carl, Thank you! Lorri, Shahat, and Jakub appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 07, 2025

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Employee Rating

In and out of a simple oil change service appointment as expected. Dealt with Toyota Tom. More

by elle.longa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 07, 2025

Heiser Toyota responded

Hello Elle, We are so glad you had a pleasant experience with Heiser Toyota's service department. Thank you for the 5 star review. We look forward to providing you with timely service again in the future!

February 05, 2025

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Employee Rating

Everyone is so friendly and knowledgeable. Also the service department on time and also communicated issues on a timely manner. More

by sball05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina, Shahat Mohamed, Chad Covert

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Feb 05, 2025

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 04, 2025

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Employee Rating

Tom listened in o my concerns and informed the service tech. My problem was addressed and taken care of promptly. Tom is an excellent service advisor. More

by dmoeller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 04, 2025

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 03, 2025

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Employee Rating

The service department was great! Tim handled our issues with skill and efficiency. We will be back. More

by cmarks12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 30, 2025

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Employee Rating

Great service from the agent who assisted me. Definable coming back for better experience and referral. More

by Taofik.b.idrisabdullahi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Matt Foti, Joshua Porter, Lori Gong, Nathaniel Jenkins

Report | Print
Jan 30, 2025

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 30, 2025

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Employee Rating

Service technician was very helpful, shared warranty and other information I questioned. Work was completed within the time they established. More

by douglasandvicki
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 30, 2025

Heiser Toyota responded

Dear valued customer, Thank you so much for your 5-star rating! We look forward to working with you again in the future.

January 30, 2025

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Employee Rating

Very easy to schedule, service was quick and efficient, I will return for future service More

by joewestphal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 31, 2025

Heiser Toyota responded

Dear valued customer, Thank you so much for your 5-star rating! We look forward to your return and are so glad that you had a positive experience with Heiser Toyota's service department.

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