Todd Tarczynski

They are liars. They increased my bill. They promised me free service and they still charge me. The car I took out of service is still broken. They increased my bill. They promised me free service and they still charge me. The car I took out of service is still broken. More

by l.kiknavelidze1992 Verified Customer Verified Customer

Report | Print

Rude poor customer service. I purchased my first Lexus here and it will definitely be my last I purchased my first Lexus here and it will definitely be my last More

by cort_wheel Verified Customer Verified Customer

Report | Print

Great dealership. From start to finish they are professional and will find you a car you need for a great price. From start to finish they are professional and will find you a car you need for a great price. More

Report | Print

Everyone at Lexus of North Miami are very friendly and welcoming, nice amenities aswell is. welcoming, nice amenities aswell is. More

by HANIEL123 Verified Customer Verified Customer

Report | Print

I called on a Friday regarding the 2025 NX 250 and 3 were available . On Saturday morning all three were just sold. Sierra and the sales manager worked it out a deal for a 2026 NX 350. We left the dealer rid available . On Saturday morning all three were just sold. Sierra and the sales manager worked it out a deal for a 2026 NX 350. We left the dealer riding in the new NX. Everyone went the extra mile to make it happen. More

by hrkle Verified Customer Verified Customer

Report | Print

I had an outstanding experience working with Denis. He was professional, patient, and genuinely focused on helping me find the right car. He took the time to answer all my questions, explained every He was professional, patient, and genuinely focused on helping me find the right car. He took the time to answer all my questions, explained every detail, and made the process stress-free and enjoyable. His honesty and knowledge gave me complete confidence in my decision. I highly recommend working with him. More

Report | Print

I bought my 3rd car at Lexus of North Miami. I was again happy with the experience and especially with Konstantinos Fotiou, who sold us the car and guided us through the entire process. I was again happy with the experience and especially with Konstantinos Fotiou, who sold us the car and guided us through the entire process. More

by christian.hoeninger Verified Customer Verified Customer

Report | Print

From the moment I arrived at the Lexus dealership, my car-buying experience was excellent. Luke was the one who helped me, and he was outstanding—professional, attentive, and always willing to answer all car-buying experience was excellent. Luke was the one who helped me, and he was outstanding—professional, attentive, and always willing to answer all my questions with patience and clarity. He guided me through every step of the process without any pressure and offered options tailored to my needs. The showroom environment was welcoming, and the transparency throughout the process gave me a lot of confidence. The delivery of the vehicle was flawless—the car was in perfect condition, and Luke took the time to explain every detail about its features and technology. I would definitely recommend Lexus, and especially Luke, to anyone looking not only for a luxury car but also for top-quality customer service. I am very satisfied with my purchase and the overall experience. More

by lainyhrndz Verified Customer Verified Customer

Report | Print

As a long time Lexus Customer, the service is consistent and easy. The only thing that has declined significantly is the customer service with the reservations team and cashiers. It’s as if they hate their and easy. The only thing that has declined significantly is the customer service with the reservations team and cashiers. It’s as if they hate their jobs, they’re miserable, and rude. You can barely hear them when they speak and it’s just an overall bad experience. More

by angie.m.solis Verified Customer Verified Customer

Report | Print

I’m writing to share my recent experience at your dealership on May 30th, which unfortunately fell short of my expectations and what I’ve come to associate with the Lexus brand. I was assisted by dealership on May 30th, which unfortunately fell short of my expectations and what I’ve come to associate with the Lexus brand. I was assisted by Velianet Hernandez in my search for a Lexus ES 350, preferably in blue or black. While inventory was limited, Velianet encouraged me to consider a hybrid model, which I eventually agreed to after considerable discussion around pricing. However, after reaching a deal, I experienced a significant delay before meeting with your finance department. My time with Todd Tarczynski, the finance representative, was particularly disappointing. His demeanor came across as passive-aggressive and condescending. As a first-time Lexus buyer, I had a few basic questions about the financing documents, but Todd seemed unwilling to explain anything thoroughly. When I had trouble using the Docusign tablet, his comment—“92-year-old women use it perfectly fine, so why would you have trouble?”—felt dismissive and inappropriate. This kind of treatment was disheartening and made what should have been an exciting day quite stressful. This purchase held sentimental value to me. My late mother, who passed from cancer two years ago, always spoke fondly of her Lexus and the exceptional service she received at other dealerships. Sadly, my experience did not reflect that same level of care. Additionally, after receiving the car, I discovered that important safety features such as the Blind Spot Monitor (BSM) were not activated, and the navigation system had not been set up. I am 2 months in and I keep finding stickers all over the car, and the car was given to me dirty with spots and marks everywhere. I was also not informed about included items like the key protectors. These are details I would expect a premium dealership to address thoroughly before sending a customer on their way—especially when safety is concerned. Overall, the treatment I received did not align with the high standards I associate with Lexus. I’m hoping you take this feedback seriously and work toward ensuring that future customers have a more thoughtful and respectful experience. More

Report | Print