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Todd Simpson
Todd Simpson at BMW of Allentown

Todd Simpson

Service Advisor

BMW of Allentown

4600 Crackersport Rd
Allentown, PA 18104

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4.7
216 Reviews

Todd has worked for BMW since 2001 starting out as a BMW technician and then moving up to the service advisor position. Being an automotive enthusiast, Todd is always happy and eager to talk about BMW’s products and features on both current and past vehicles. Feel free to stop in to get any BMW advice or simply just to say hi!!

Dealership Experience

14 yrs, 9 mos

Industry Experience

24 yrs, 1 mo

4.7

216 Reviews

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216 Reviews of Todd Simpson

September 25, 2025

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Employee Rating

Very disappointed i I was mis informed about a recent recall Only partial service was completed More

by Danny
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Justin Dressel

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Sep 26, 2025

BMW of Allentown responded

Danny, we are concerned to hear that the recall was not resolved to your satisfaction. Please reach out to me so I can address any outstanding issues. Thank you, Web Lingle - Service Manager - 610-820-2950

September 24, 2025

Dealership Rating
Employee Rating

Over past 3 years Costumer Service I receive is top notch.. Thankyou Todd and Lisa More

by Rivaires
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Benninger, Lisa Manento , Mechanics

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Sep 24, 2025

BMW of Allentown responded

Thank you, Rivaires, for stopping by to leave Todd, Lisa, and BMW of Allentown a wonderful review!

September 10, 2025

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Employee Rating

exercise service, and professional. The service of the car was done in a timely manner, and I was very impressed with the up-to-date information they gave me. More

by Mdbell
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Manento , Austin

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Sep 10, 2025

BMW of Allentown responded

Thank you for sharing your feedback about the team at BMW of Allentown! We look forward to your next visit. Take care!

August 23, 2025

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Employee Rating

I have been coming to this dealership for a few years now, I give them a thumbs up More

by Shabazys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Webb Lingle, Ethan Harbison, Charles German, Lisa Manento, Luis Rodriguez, Luke Rheiner

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Aug 26, 2025

BMW of Allentown responded

We are so grateful for your years of business! Thank you for choosing BMW of Allentown and for sharing your experience. Drive safely until we see you again!

July 23, 2025

Dealership Rating
Employee Rating

Great service advisors Lisa and Todd. They are thorough and pleasant. Service always done properly More

by Ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lisa Manento

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Jul 23, 2025

BMW of Allentown responded

Ted, thanks for leaving BMW of Allentown a five-star review! We are happy to hear that Lisa and Todd provided standout service.

July 17, 2025

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Employee Rating

They went ABOVE and beyond to help us , they have earned my future buissness for sales and repair More

by Raidershane2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 18, 2025

BMW of Allentown responded

Thanks for choosing BMW of Allentown! Going the extra mile for our customers is always the goal.

April 29, 2025

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Employee Rating

Received great service. Car was ready when I needed it service advisor very helpfull . Pleased. More

by Ebetz
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2025

BMW of Allentown responded

The team at BMW of Allentown loves seeing great reviews! Thank you!

February 04, 2025

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Employee Rating

BMW of Allentown is an amazing dealership and goes out of there way to provide an excellent level of service. More

by christianmountz
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2025

BMW of Allentown responded

We're delighted to hear that you had an excellent experience with us at BMW of Allentown! Our team is dedicated to providing top-notch service, and your feedback means a lot. Thank you for choosing us!

November 30, 2024

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Employee Rating

Great service and awesome cars. Convenient and having a loaner was nice. What else can I say? More

by Ben
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Service Communication
Recommend Dealer
Yes
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August 29, 2024

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Employee Rating

Todd Simpson is an excellent Service person. His communications are clear and concise. I will always take my car to him for service! More

by Adrienne.pfaeffli
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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