Todd Feuerhaken
Todd Feuerhaken at Autohaus BMW
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Todd Feuerhaken

Service Director

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.8
57 Reviews

Dealership Experience

11 yrs, 5 mos

4.8

57 Reviews

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57 Reviews of Todd Feuerhaken

October 10, 2024

Dealership Rating
Employee Rating

3 days for a single tire is actually ridiculous. I would never recommend to anyone under the sun More

by Ihate
Service Price Transparency
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Recommend Dealer
No
Oct 28, 2024

Autohaus BMW responded

We are sorry for your inconvenience and do try to attend to emergencies in the order received. We are not sure what happened, but we are sorry.

September 19, 2024

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Awesome as always, very much appreciated! Thank you, very happy with you guys no matter what…. More

by Flo
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Recommend Dealer
Yes

Other Employees Tagged: Chris Buie

Sep 19, 2024

Autohaus BMW responded

Thanks form the review! We are thrilled that you had a great experience with us and look forward to serving you again.

April 24, 2024

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Let me first discuss the Brand. I have owner over 15 BMW's over the past 4 years and currently own a 2016 750i. After this latest vehicle I will likely never buy another BMW. T More

by cspidle54
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Recommend Dealer
Yes

Other Employees Tagged: Chris Buie, Brittany Weiss

Aug 05, 2024

Autohaus BMW responded

Thank you for the 5-star review! We appreciate the opportunity to serve you and we have addressed all of the concerns you mentioned. We know how important the communication between customer and service advisor is and respect your expectation for us to exceed it every time. Thank you!

February 28, 2024

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Awesome service! !! Thank you Mr.Todd Feuerhaken for all you do! Awesome advisers. Wish I bought my bmw 5 series here, instead of a random dealership, would have skip More

by Flo
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Recommend Dealer
Yes
Mar 26, 2024

Autohaus BMW responded

Thank you for the 5-star review and recommendation! We appreciate that very much:)

Mar 27, 2024

Flo responded

Much deserved......Nothing but the truth!

February 20, 2024

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Always exceptional service. Way better than the other stores in town. More loaners available. Pleasant service advisors. 5 stars More

by tcherry277
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Recommend Dealer
Yes

Other Employees Tagged: Chris Clem

Feb 20, 2024

Autohaus BMW responded

Thank you for the 5 - star review! It's always a pleasure to serve customers like you, and we're glad that you enjoyed our services. Looking forward to your next visit.

February 18, 2024

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Autohaus is clean, modern and unpretentious. Service was excellent and the staff is always great. More

by waltg
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Recommend Dealer
Yes

Other Employees Tagged: Chris Clem

Feb 20, 2024

Autohaus BMW responded

Thank you for the 5 -star review! We're extremely happy that you had a positive experience, and we're grateful for your feedback.

February 15, 2024

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Visiting Autohaus BMW is always a pleasant experience. The dealership is quiet, calming and attractive. The employees are courteous, friendly and professional. We have never had a poor experience at A More

by robynsobo64
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Recommend Dealer
Yes

Other Employees Tagged: Zinaida Bajramovic

Feb 20, 2024

Autohaus BMW responded

Thanks for the 5 - star review! We appreciate you taking the time to let us know about your experience! If there's anything else we can help you with, please let us know.

February 15, 2024

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Purchased a new BMW X5 in 2023 and just completed my first complimentary service. Everything about the purchase and service experience has been outstanding. More

by g_ladue
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Recommend Dealer
Yes

Other Employees Tagged: Todd Cherry, Steve Emerson, Brittany Weiss , Nick Markovic

Feb 20, 2024

Autohaus BMW responded

Thanks for the review! We always strive our best to help our customers and I'm glad that we exceeded your expectations.

February 05, 2024

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Major worked on on vehicle. Kept informed of repair cost, and time frame by Service Manager. First Class service! More

by Hank
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Recommend Dealer
Yes

Other Employees Tagged: Patti Kupfer, Brittany Weiss

Feb 05, 2024

Autohaus BMW responded

Thank you for the 5 - star review! We are thrilled that you had a stress-free experience with us. Your kind words serves as a great testament to the hard work and dedication we invest in each job.

February 02, 2024

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Employee Rating

I was given the run around just to get a flat tire fixed. Highly Unacceptable. More

by kay kay
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Recommend Dealer
No
Mar 03, 2024

Autohaus BMW responded

We understand now that you were frustrated. We tried to accommodate you the best we could and as quickly as we could, but you were unhappy. We are sorry, despite everything getting rectified that you are still unhappy. We are family owned and in business for over 55 years, great customer service is our number one priority. We really wish this would have been a better experience for you.

Mar 03, 2024

kay kay responded

First of all you’re a liar and secondly I’ll never do business with you guys. I have the estimate for one tire you guys sent me. I had to call my husband to speak with you because you offered me one tire. I have proof so don’t sit and lie. My review is accurate and i guess i hit pot holes on the highway very often in Illinois and have to have my car towed to St. Louis being that i don’t even live in your area. My husband will never ever lie and say that about me because he handles all of my car business. You’re a joke and your dealership is a joke. I have no communication with you guys other than when you offered me to come back days later for my car. I then contacted my husband to speak to you because you wouldn’t even give me courtesy to listen to my issue. You’re nuts to be lying and I have my proof. I keep my txt messages forever so my correspondence with Brittany I do have as well about 1 tire. My husband had to get you to outsource the tire because you told me you only had one and that’s all you had. I called my husband crying because you only wanted to prove me one and my alignment would have been totally unbalanced. You seem to have taken my review personally and it shows how unprofessional you guys really are. Buyer beware.

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