Todd Feuerhaken

I had a nail/screw in my left rear tire and luckily it was a slow leak so I could drive it to my dealership, Autohaus BMW of maplewood. I received a call the next day and they were able to find a new tire was a slow leak so I could drive it to my dealership, Autohaus BMW of maplewood. I received a call the next day and they were able to find a new tire and were able to replace the tire the following day. I was notified throughout the process by the Technician, Andrew Shackley. I was really impressed that he sent me a video of my car with an explanation of what was done. This is my first BMW and so far I'm really impressed with the dealership and the X2. More

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Patti was the absolute best! She always went above and beyond to make sure I knew what was happening all the time. She provided alternative solutions to all the problems. She con She always went above and beyond to make sure I knew what was happening all the time. She provided alternative solutions to all the problems. She constantly advocated for me. Her care was very attentive and would recommend to work with her. Overall best service anywhere. More

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Responsive. Friendly. Knowledgeable. Trustworthy. Very nice customer lounge area to wait while your vehicle is being serviced. Friendly. Knowledgeable. Trustworthy. Very nice customer lounge area to wait while your vehicle is being serviced. More

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Very efficient, very capable and very professional. I was pleased with the service from all staff I was pleased with the service from all staff More

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I was very pleased with the work performed. I was disappointed however that my car was not washed before being returned to me and also had finger prints and marks on the windows on the interior I was disappointed however that my car was not washed before being returned to me and also had finger prints and marks on the windows on the interior driver side and passenger side that weren’t there before. This is in addition to BMW breaking my lock actuator which cost me an additional $755. I was offered a 10% discount on the overall price but this only knocked off $354. Would have been less of a disappointment if my car was cleaned before returning. Loaner car provided was great and appreciated More

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Friendly, keep you informed, comfortable, clean waiting area- all positive! Knowledgable. Professional. Keep you informed. area- all positive! Knowledgable. Professional. Keep you informed. More

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The service was very thorough and efficient. We were told the work would be completed in 1 hour and it was --- with a few minutes to spare. However, any weariness during waiting is eased coffee We were told the work would be completed in 1 hour and it was --- with a few minutes to spare. However, any weariness during waiting is eased coffee, sodas, and snacks galore. If waiting for car repairs can be pleasant, Autohaus meets the mark. More

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Very professional and attention to details the follow up and review process was fantastic I would highly recommend this dealer ship and review process was fantastic I would highly recommend this dealer ship More

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Service is always friendly and prompt. Always kept well informed on progress of my car. Always kept well informed on progress of my car. More

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I always have positive interactions with friendly and knowledgeable staff. Excellent service all the time. knowledgeable staff. Excellent service all the time. More

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