Melanie Burkemper

Service here is great! Very happy with the service department. I will buy again from the dealer when I get my next car. Very happy with the service department. I will buy again from the dealer when I get my next car. More

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Excellent service at this dealership. I appreciate the support from Melanie - Service advisor and Todd who assisted me with service as well. They made sure all service was done and on tim I appreciate the support from Melanie - Service advisor and Todd who assisted me with service as well. They made sure all service was done and on time. Will come back for sure. More

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Customer service is the absolute best! The entire Team goes above and beyond! Thank you again! The entire Team goes above and beyond! Thank you again! More

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Had an appointment for a couple of recall items on my car. A full inspection was made. Because the car was going to be there longer than a day I was given a loaner. The process went smoothly and quickly, car. A full inspection was made. Because the car was going to be there longer than a day I was given a loaner. The process went smoothly and quickly, and I was kept in informed on the progress of the work. More

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Melanie and crew are fast, friendly and efficient. In and out, less than two hours Clean and well maintained. Coffee and snacks are available In and out, less than two hours Clean and well maintained. Coffee and snacks are available More

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Quick service turnaround, no issues with the work performed or staff. Chris B. Was helpful when I had a question on future service required. performed or staff. Chris B. Was helpful when I had a question on future service required. More

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I had the oil changed in my BMW 335. I waited for it in the comfortable showroom. They did the multipoint inspection and everything was good. It was ready quickly. Everyone was pleasant I waited for it in the comfortable showroom. They did the multipoint inspection and everything was good. It was ready quickly. Everyone was pleasant and friendly. More

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The dealership as a whole is fantastic however the service advisor ZB was rude and talked down to me. If it weren’t for the previous service advisor Melanie, I would’ve given a lower rating. service advisor ZB was rude and talked down to me. If it weren’t for the previous service advisor Melanie, I would’ve given a lower rating. More

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My service rep Melanie kept me informed and the mechanic made a video to specific my car condition. Dealership exceeded my expectations! made a video to specific my car condition. Dealership exceeded my expectations! More

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It was easy to get an appointment for the starter recall on my 2021 330i xdrive. The work took only 1 day. I was given a loaner, and the paperwork was easy to fill out. The work on my car seems to be exc on my 2021 330i xdrive. The work took only 1 day. I was given a loaner, and the paperwork was easy to fill out. The work on my car seems to be excellent, the starter works fine. And while they had my car the mechanic let me know he checked my brakes and tores and all was in great shape. More

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