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Melanie Burkemper
Melanie Burkemper at Autohaus BMW

Melanie Burkemper | Page 2

Service Advisor

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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4.6
31 Reviews
4.6

31 Reviews

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31 Reviews of Melanie Burkemper

April 03, 2026

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Employee Rating

Quick service turnaround, no issues with the work performed or staff. Chris B. Was helpful when I had a question on future service required. More

by Nick O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Chris Buie, Todd Feuerhaken, Zinaida Bajramovic, Brittany Weiss, Trey Starnes, Cassie Rackhaus

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Apr 04, 2026

Autohaus BMW responded

Thank you so much for your kind review! We're so glad that Chris was able to assist you. Chris is truly an asset to our team, and it's always wonderful to hear that his efforts are appreciated. We'll be sure to pass along your feedback to him. If there's anything else we can do for you, don't hesitate to reach out!

March 28, 2026

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Employee Rating

I had the oil changed in my BMW 335. I waited for it in the comfortable showroom. They did the multipoint inspection and everything was good. It was ready quickly. Everyone was pleasant More

by Naples1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2026

Autohaus BMW responded

Thanks for the review! It's customers like you who inspire us to keep striving for excellence. We can't wait to continue serving you with the same level of quality and care in the future. Once again, thank you for trusting in us.

March 27, 2026

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The dealership as a whole is fantastic however the service advisor ZB was rude and talked down to me. If it weren’t for the previous service advisor Melanie, I would’ve given a lower rating. More

by Daphnekennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zinaida Bajramovic

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Mar 27, 2026

Autohaus BMW responded

Thank you for taking the time to leave a review and for the generous rating! We truly appreciate your feedback, and we're sorry to hear that there were aspects of your experience that didn't meet you expectations. We take all concerns seriously, and we'd love the oppotrunity to address the issue you mention. Please feel free to contact Todd Feuerhaken, service director here at Autohaus 314-727--8700 directly.

March 13, 2026

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Employee Rating

My service rep Melanie kept me informed and the mechanic made a video to specific my car condition. Dealership exceeded my expectations! More

by luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2026

Autohaus BMW responded

Thank you for taking the time to share your feedback with us. Your input is important to us, and we're committed to making all of customers happy. If there's anything else we can help you with please don't hesitate to let us know.

March 12, 2026

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Employee Rating

It was easy to get an appointment for the starter recall on my 2021 330i xdrive. The work took only 1 day. I was given a loaner, and the paperwork was easy to fill out. The work on my car seems to be exc More

by 2manyguitars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Smith (mechanic)

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Mar 12, 2026

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers. We appreciate you taking the time to let us know about your experience! Please let us know if there is anything else we can help you with.

March 02, 2026

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Service was great and was completed as promised. Staff is friendly and facility is well maintained. RWM More

by Rwm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Chris Buie, Zinaida Bajramovic

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Mar 02, 2026

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers. We appreciate you taking the time to let us know about your experience! Please let us know if there is anything else we can help you with.

February 14, 2026

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Employee Rating

Responsive and pleasant to work with. I've had a very positive experience with auto haus BMW More

by kostl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 16, 2026

Autohaus BMW responded

Thank you so much for your kind words! It's a pleasure to work with you at Autohaus. We can't thank you enough for your support and can't wait to have you with us again.

February 12, 2026

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Employee Rating

Professional courteous, listen well, regular updates outstanding, nice accommodations, friendly clean, upfront with costs, and a stellar staff. The mechanics are thorough and even send a video on the co More

by Paintslinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem, Todd Feuerhaken

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Feb 12, 2026

Autohaus BMW responded

Thank you for your gracious words and review! We're delighted to hear you enjoyed Autohaus service and making the customers feel special is out top priority. Your feedback motivates us to keep exceeding expectations.

January 29, 2026

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Knowledgeable and friendly staff has made the car buying and servicing experience exceptional. Highly recommended. More

by Jeff P
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bob Dedert, Heather Vivrett

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Jan 30, 2026

Autohaus BMW responded

Thank for the review and your gracious words! We're delighted to hear that you enjoyed the sales here at Autohaus. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again in the future!

January 21, 2026

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Employee Rating

I have yet to experience this level of customer service with other dealerships. The level of care and attention to detail they provide is excellent. More

by parato.j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Clem

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Jan 21, 2026

Autohaus BMW responded

Thanks for the review! We always strive to give our best to help our customers. We appreciate you taking the time to let us know about your experience! Please let us know if there is anything else we can help you with.

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