Cassie Rackhaus

After having issues getting in touch with human from my original dealership I had reached out to Autohaus BMW and spoke immediately to a real person AND my issues were resolved immediately and an appointme original dealership I had reached out to Autohaus BMW and spoke immediately to a real person AND my issues were resolved immediately and an appointment for my recalls to be fixed was found that week. So happy to have found Autohaus and its wonderful people. More

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They have done a great job maintaining our X7. Brittany Weiss has been instrumental with the latest service issue and we are so very thankful. Brittany Weiss has been instrumental with the latest service issue and we are so very thankful. More

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Took the car in for a tire replacement I got in and out in no time. Matt H the mechanic took great care of the car and looked the car over for us thank you Matt!!!! in no time. Matt H the mechanic took great care of the car and looked the car over for us thank you Matt!!!! More

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The staff is always courteous and efficient. The facility is excellent and makes it easy to hang out while waiting for the service to be complete. I've found the estimated times for service co The facility is excellent and makes it easy to hang out while waiting for the service to be complete. I've found the estimated times for service completion to be fairly on target, the few times I've been. More

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Outstanding service and communication by the entire team including valet, service technician, service desk and cashiet including valet, service technician, service desk and cashiet More

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All personnel are polite and helpful Service Department is very knowledgeable and keep progress updates. The dealership is warm and welcoming is very knowledgeable and keep progress updates. The dealership is warm and welcoming More

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Cassie Rackhaus was, in a word, great. She was helpful, friendly, courteous, and professional. She understood where I was coming from as a newer BMW owner transitioning from Mercedes-Benz. She was helpful, friendly, courteous, and professional. She understood where I was coming from as a newer BMW owner transitioning from Mercedes-Benz. As someone who grew up in Clayton and whose father owned the pharmacy a block from their original Clayton location in the 1970s, it's impressive to see how AutoHaus has grown and flourished all these years later. Cassie is a true credit to this wonderful, family-owned, independent (i.,e., not part of a corporate-owned dealership group) German dealership. The loaner car was greatly appreciated as well, and not offered by any MB dealership at which I've ever had any of my MBs serviced. More

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I just wanted to share a quick note about my first visit to Autohaus BMW—it definitely won't be my last! After an unfortunate incident with a Starbucks Refresher that meant the electrical in my center conso to Autohaus BMW—it definitely won't be my last! After an unfortunate incident with a Starbucks Refresher that meant the electrical in my center console needed to be replaced, Cassie, my service advisor, was incredibly prompt and had my car diagnosed within a few hours. Andrew K. diagnosed the problem and even sent a video letting me know what was going on, which I really appreciated. While we had to wait a few weeks for the part to arrive, Cassie kept me informed the entire time, and my car was done right on schedule. The facility is beautiful and well-maintained, and my car came back looking great. Thank you all so much for the wonderful service, and a huge thank you to Cassie and Andrew for taking such great care of Zelda (Z4)! More

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Great ambiance, amenities, staff and service. Everything you would expect from a luxury car dealership. Everything you would expect from a luxury car dealership. More

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Cassie had me in and out quickly and was a pleasure to work with! They even delivered my car to me, amazing service. work with! They even delivered my car to me, amazing service. More

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