Tim Shaw | Page 13

1 and a half. The auto mall location held my car for a month and a half waiting on the right tool to fix it. The powertrain warranty is also a shotty warranty. Th The auto mall location held my car for a month and a half waiting on the right tool to fix it. The powertrain warranty is also a shotty warranty. The pin that fits to the harmonic sensor is not covered while the sensor is. More

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Little communication Bought a Chevy Cruze in February from Blake Davenport and Everything went well, until I tried to contact him about not receiving my wheel locks. He w Bought a Chevy Cruze in February from Blake Davenport and Everything went well, until I tried to contact him about not receiving my wheel locks. He would not call me back and would not answer my calls. Now I’m having issues with my park assist turning off and my windshield not being very clear, service department is taking care of me but when I try to contact Blake about anything, even if it’s not directly about my vehicle, he won’t respond. TLDR: Blake won’t contact you back but service and everything leading up to the sale was great. Update: got a call from Blake regarding the issue, it’s resolved. More

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Poor service and lied to from service department 1st visit: Engine light came on and I scanned my vehicle before bringing it in and received code P0446 “Evap emissions vent control circuit.” Service 1st visit: Engine light came on and I scanned my vehicle before bringing it in and received code P0446 “Evap emissions vent control circuit.” Service dept also received the same code and stated they replaced the EVAP canister. (They never once mentioned the possibility of it being the fuel tank pressure sensor based off this code.) 2nd visit: Engine light came on the very next day. I scanned my vehicle before bringing it in and received the same code P0446 “Evap emissions vent control circuit.” As before. Service dept also received the same code and stated that there was a loose clamp on a hose after performing a smoke test. (Once again they never mentioned the possibility of it being the fuel tank pressure sensor based off the same code as first visit) 3rd visit: Engine light came back on a week later. I scanned my vehicle before bringing it in and received the same code P0446 “Evap emissions vent control circuit.” As before. I received a phone call from BJ smith explaining that it was the fuel tank pressure sensor and since I was outside of my warranty by 1,000 miles that it would cost me $550 for repair. I said even though it’s the same code P0446 as the 2 previous visits and that fix was never mentioned. BJ then said it was not that code and it was a different code all together and since I refused service, I’d be charged $100 for scan and $20 for my rental. I said I scanned my truck before I brought it in and received P0446 which is the same exact code I received from the beginning and I was under the impression that this would be a pre-existing issue since I’ve been in twice before and the issue was not fixed. So I came in that evening to pick my truck up and service manager Jeremy Huber was the only one there. I asked if my truck could be scanned in front of me so I could see the code myself to confirm that it was in fact different than the previous code I received 30 minutes before dropping my vehicle off. All of the techs were gone so he said he’d look at my account to see what code was scanned for this visit. I said “before you tell me what it is, is it P0446?” He confirmed that was the code scanned on this visit. I said but BJ swore that it was not that code and it was something else. This tells me that I was lied to about what was scanned and that they didn’t wanna honor their misdiagnosis for 3 visits for the same problem. And over the last two visits, they simply band-aided the issue and milked my warranty mileage til it expired and then decided to tell me exactly what would fix the issue which has never been mentioned during my last 2 visits. Jeremy instructed me to contact the warranty company and then come back to him if i didn’t get anywhere. They told me that they can only go by what the dealership tells them regarding warranty work. I have also been having issues with the tire pressure wheel sensors. I was told by BJ on my last visit that is was low tire pressure but I made sure all 4 tires were at 35psi before dropping my vehicle off. And yes, the service tire pressure system light is still on and now my front left and rear left tire pressure sensors are not reading. I understand dealership techs are paid flat rate on warranty work but not fixing the issues and lying to customers is not right. Even if McCluskey’s now wanted to honor my warranty and fix the issue, I would never bring my vehicle back simply because they cannot be trusted and I’d be afraid that they would fix that issue and send me on my way with a few new issues to be discovered down the road. And what pisses me off the most about this engine light still being on. It’s been down to the 20’s at 6 AM and I can’t use my xxxx remote start. If this truck was a few years newer, we’d be talking lemon law due to a problem not being fixed after 3 visits. More

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Terrible dishonest service Do not bother believing anything they say they will do for you. So the dealership has had our van 3 days to put a hitch on it. We dropped it off on Do not bother believing anything they say they will do for you. So the dealership has had our van 3 days to put a hitch on it. We dropped it off on Monday morning. We go pick it up on a Wednesday and they had removed the hitch that they installed (which was part of the deal) and said they can't put it on because some BS about a harness. They repaired the glass and made us a new key. They found a recall on the radio and said they would fix it while they had the vehicle. Well they couldn't fix the radio either! So they told us they would give us $100 toward a new radio which we are having put in anyway yet it delayed us from picking up our van. We won't hold our breath. They said the check would come from GM in 4 to 7 days. So, once I stopped flying around on my broom we told them to put the parts in the van and we would put on ourselves. This is after they put it on, took it off and said there was no harness to fit our van. So they still have our van because the guy said well we go ahead and wash it for you like they were supposed to and I said well that's just great you knew we would be here today, nothing is done and you still have to wash it? He said yes...well I said that's great, there better not be one fricken speck of dirt or s bug on it when we get it. To which he responded if you are taking it now we don't have time to detail it....wait for it...I said well you have had three days. My husband and I are going to dinner call us when it's clean, we never got a call that evening. We go at Noon the next day to pick it up. They never cleaned it! Then lied and said they didn't agree to clean it. The service manager said they do it to every car! I would have thought with the crappy service we received on everything else they would have took a little extra care in cleaning it to make things right since we were out our van 4 days! The lack of concern for our time and the lack of customer service was terrible. There are plenty of other places to buy a vehicle don't let the fancy dealership fool you. It looks good but it isn't. Our next vehicle purchase won't be from here and since our last 4 vehicles were GM we are rethinking that as well. Loyalty means nothing obviously. Just walked out to take the trailer hitch they put in the back of the van that they installed and then uninstalled out of the van and the idiots put it directly in the van no plastic or paper and there is grease all over the carpet! Inept! Idiots! Thanks a lot for nothing! Tim Shaw what are you going to do about that? More

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2016 chevy cruze premier As usual mccluskey customer service is horrible to say least. Kudos for Mike Castruci chevrolet for treating me with respect. Let this be noted donot As usual mccluskey customer service is horrible to say least. Kudos for Mike Castruci chevrolet for treating me with respect. Let this be noted donot buy a car from mccluskey any car period once they make the sale tough to bad for you if something goes wrong with your car no compassion what so ever. People like the mccluskeys sit upon their untouchable throne. Karma comes around sooner later and all i will have to do is sit and wait. I was raised to treat people right and with respect and you recieve that back obviously no morals taught there.my problem is 2016 chevy cruze with leak and water rolling around in my brand new car and recall on battery. Oh mighty mclusky could not even get me in for service so that big beautiful building and all your special things in your show room doesnot mean anything if you cant treat your customers right. I will not be back for new car there Mike Castrucci is the way to go first class service. Thankyou Mike Castrucci and employees!!!!! More

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Multiple failed attempts at the same repair I'm not one to leave bad reviews but in this case is is more than acceptable. I've owned my truck for a little under 2 years and have taken it to McCl I'm not one to leave bad reviews but in this case is is more than acceptable. I've owned my truck for a little under 2 years and have taken it to McCluskey for almost all of the repairs. The second day I owned the truck I took it in for a bumper repair, fast forward to present date and they are still attempting to repair it. Their methods are not gm standards. They have attempted to glue plastic panels onto my bumper multiple times and have failed at every attempt. I dropped the truck off for the 6th attempt at the same repair on Tuesday June 21st. I picked it up on Monday June 27th. I pulled into the drive way and the bumper is already coming apart the same exact way it was before. I open my tailgate and it made a popping noise and now the tailgate is bent. I called the service manager Tim Shaw (who is continually dodging my phone calls) and he says that this bumper is a mystery and that they never touched the tailgate. After calling 2 other dealerships and confirming that replacing the bumper pads would be easier with the tailgate removed I took it back to McCluskey for Tim to look at it. He then had the audacity to tell me I must have hit something on the way home. He states that he has 32 cameras that show it left perfectly fine. I will never again take another vehicle to them. I'm even hesitant to take my service vehicle! Now the only option for me to get my vehicle properly repaired is to file a lawsuit. Which I have already begun the process. Absolute worst service center in the entire country. More

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Service Department I purchased a vehicle from this dealership two months ago. The sale experience was A++ however when I went to get my routine oil change, I experienc I purchased a vehicle from this dealership two months ago. The sale experience was A++ however when I went to get my routine oil change, I experienced a lot of confusion. When I scheduled the appointment they didn't say anything about driving my car directly to the garage. So I parked my car, walked in I didnt know where to report to. I went to the cashier area and they were like just pull it in. They really should have explained that when the appointment was made. I believe the customer service of the service department needs improvement they should reflect the same service of the sales department. If I didn't have a warranty contract with this dealership I would not get anymore oil changes here. However since I'm under contract I have no choice. Hopefully the next experience is better since I been through the process. More

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I have been going to this service center since my Saturn dealer went out of business. I was very leary of a change. The Service department made me feel welcome and answered all my questions every time. This dealer went out of business. I was very leary of a change. The Service department made me feel welcome and answered all my questions every time. This last visit was for mr "check engine light" was on. It was due to a faulty gas cap (which I had replaces numerous times when still with Saturn). After they were done and I was wakked to my car, he checked the cap and was nit hapoy with the loose fit. He tgen took it back in ti get it fixed right. It is that kind of care that I receive every time for any reason. I will buy my next car from them just fir the service departments professionalism and courtesy I receive there all the time. More

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I purchased a 2006 f150 from McCluskey Chevrolet. I was told that it would be checked over thoroughly befor I received it. After getting the vehicle home I raised the hood and found hoses dry rotted. Two told that it would be checked over thoroughly befor I received it. After getting the vehicle home I raised the hood and found hoses dry rotted. Two weeks later they finally fixed the problem. I have had the truck serviced at the dealership since I have owned it. The last time the truck was taken in for an oil change, the service department personel who serviced my truck did not put enough oil in it. It was 2 quarts of oil low. I took the truck back to them for this problem and they could not find anything wrong or could not find out why it used 2 quarts of oil when I took it on vacation. I drove 225 miles to my destination after having the oil changed at their service department and the truck was 2 quarts of oil low when I checked it to drive home. I put 2 quarts of oil in the truck and drove the same route home and did not use any oil. They could not find the reason why it used 2 qrts of oil but did manage to find $1800 dollars worth of other problems my truck had. Now keep in mind that the truck was just in their service department about 3 weeks before that and there was nothing wrong. Needless to say I did not let them work on my truck again. To fix what they said was wrong with my truck cost me less than $250 in parts. After I told them that I did not want them to work on my truck I went and picked it up. When I got it home and looked under the hood, who ever at the service department that diagnosed my truck left to end of my air breather off and 2 of the clamps were gone. So I had to go and get new clamps to fix the problem. All I can say is do not go to this dealership and this is not the only incident that I have had with them. More

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I am going out of town for the Holiday weekend, Karen made sure I got in for an oil change, tire rotation, and inspection. I was greeted promptly when I arrived, my car was taken in right away and it was made sure I got in for an oil change, tire rotation, and inspection. I was greeted promptly when I arrived, my car was taken in right away and it was complete sooner than time given. Tim has worked with me a couple different times now and he goes above and beyond, he kept me informed the whole time I was waiting. I also needed a part for my Husband's truck and he sent somebody out to pick it up from the Dodge Dealer while I waited. I could not ask for a better service experience! More

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