Justin Smith
Justin Smith at McCluskey Chevrolet

Justin Smith

Product Specialist

McCluskey Chevrolet

9673 Kings Auto Mall Road
Cincinnati, OH 45249

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4.6
44 Reviews
4.6

44 Reviews

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44 Reviews of Justin Smith

August 26, 2026

Dealership Rating
Employee Rating

Everyone was very nice and helpful with the purchase of our new Trailblazer. We will definitely be referring people to McClusky More

by rebeccatye71
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

August 22, 2026

Dealership Rating
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Pleasant friendly knowledgeable clean dealership totally recommended a visit good pricing as well thumbs up More

by tp.hartel
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

August 19, 2026

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Soon as you complete the sale you can't get in touch with anyone bought a truck had an issue they wanted me to take the truck back to them 2 hrs away and not even provide a rental. I don't recommend them More

by tfritz678
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 21, 2026

McCluskey Chevrolet responded

Thank you for sharing your feedback. We’re sorry to hear that you had difficulty getting in touch with someone after your purchase and that the service options presented to you were frustrating, especially given the distance involved. That is not the level of communication or support we want our customers to experience. We would appreciate the opportunity to review what happened and see if there is anything we can do to help. Please contact our management team directly so we can look into the situation and work toward a resolution.

August 14, 2026

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I purchased a vehicle from McCluskey online and from beginning to end its been a nightmare. First I was told I would have 45 days to make a payment. Not true. Car delivered on the 8th and payment is More

by traceythomas1130
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Josh Billings , Julie Wright, Christian, Breanna Miracle,

Aug 18, 2026

McCluskey Chevrolet responded

Thank you for bringing this to our attention. We are very sorry to hear about your experience and understand your frustration, especially given the concerns you’ve raised about the vehicle and the lack of communication you feel you have received. This is not the experience we want for any McCluskey customer. We take concerns regarding vehicle safety and the condition of a vehicle at delivery seriously, and we also understand how frustrating it is when you are expecting answers and feel you are not receiving them. We would like the opportunity to review everything that has occurred, including your vehicle concerns, the damage you reported, and the communication regarding next steps. A member of our management team would like to connect with you directly so we can better understand the situation and work toward an appropriate resolution. We appreciate you sharing your concerns and giving us the opportunity to address them.

August 14, 2026

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Great service. I would definitely buy a car from there again and I will recommend the dealership More

by djuans004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Dozier, Chris Hacker

Aug 18, 2026

McCluskey Chevrolet responded

Thank you for the great review! We truly appreciate your business and your recommendation. Knowing you would choose McCluskey again means a lot to our entire team. We look forward to helping you with your next vehicle when the time comes!

August 06, 2026

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Fair pricing and fair negotiations. Received assistance from staff on learning the systems with the vehicle. More

by danhils
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Trade-in Experience
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Recommend Dealer
Yes
Aug 07, 2026

McCluskey Chevrolet responded

Thank you for your kind review! We're glad you had a great experience with fair pricing, a smooth negotiation process, and our team was able to help you learn your new vehicle's features. We appreciate your business and enjoy your new ride!

August 06, 2026

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The staff were very knowledgeable and professional. Great inventory and selection. No high pressure and listened to what I wanted. More

by SEJDEJJMJ3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 07, 2026

McCluskey Chevrolet responded

Thank you for your wonderful review! We're glad our team provided a knowledgeable, professional, and pressure-free experience while helping you find the right vehicle. We appreciate your kind words about our selection and are grateful you chose McCluskey Chevrolet Buick GMC. Enjoy your new vehicle!

July 31, 2026

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I am very impressed how Jayla at Mcclusky handled all of the Gmc customers with white glove service. I didn’t have high expectations of getting great service, but I am a customer for life now. Big thanks to More

by TOSDOG80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2026

McCluskey Chevrolet responded

Thank you for your wonderful review! We're thrilled Jayla exceeded your expectations and provided the white-glove service you deserve. We'll be sure to share your kind words with her. Thank you for trusting McCluskey—we're honored to have earned a customer for life!

July 27, 2026

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Jessica and Patrick are all stars. Had a little issue with first finance guy. O c really outstanding a nding More

by markjana7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 01, 2026

McCluskey Chevrolet responded

Thank you for your review! We're thrilled to hear Jessica and Patrick delivered an outstanding experience. While we're sorry there was a hiccup along the way, we're glad our team made things right. We truly appreciate your business and look forward to serving you again!

July 27, 2026

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They were easy to get along with did the best they could to find what I was looking for More

by davenicely53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 01, 2026

McCluskey Chevrolet responded

Thank you for taking the time to share your experience! We're so glad to hear that Dan Hoffman and Eric Dirheimer were easy to work with and did their best to help you find the right vehicle. Providing a friendly, no-pressure experience is exactly what we strive for. We truly appreciate your business and hope you enjoy your new vehicle. If there's anything else we can do for you, please don't hesitate to reach out. Welcome to the McCluskey family!

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