Tim Shaw | Page 12

Best dealership I have delt with for years. There caring for my unit and the way they go out of there way to adjusting to my schedule and needs including up grades I request is fantastic.. I've purchased tw for my unit and the way they go out of there way to adjusting to my schedule and needs including up grades I request is fantastic.. I've purchased two vehicles from them looking to get my wife to be a vehicle soon.. Great job guys!! More

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Great customer service. Easy scheduling. And I like the video they take with a full car inspection. video they take with a full car inspection. More

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Extremely professional efficient and caring give these people a raise even if it is lunch treat great dealership gm needs to witness effectiveness of good customer service professionals .Have a nice day. people a raise even if it is lunch treat great dealership gm needs to witness effectiveness of good customer service professionals .Have a nice day. More

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I had a routine service done for an oil change and tire I had a routine service done for an oil change and tire rotation. I was advised that I had an air bag recall and it had to be completed immediately. I had a routine service done for an oil change and tire rotation. I was advised that I had an air bag recall and it had to be completed immediately. When my truck was returned my interior was covered in freeze and my dash had been cracked. They sadly attempted to clean it up which just smeared it around which I didn’t notice until the next day which is when I also found my truck was leaking oil on my driveway that was from my oil filter not being properly installed. It was loose. I made another appointment to have everything fixed and was advised that it would be 100% taken care of which was false. I was then told that I would receive compensation if not through a few services which was false. Then my advisor told me that the service manager told him that he could not help me and I had to accept the truck as is. So I asked if the broken dash would Depreciate the value of my truck and he said he couldn’t answer that 🙄. Sad customer service. If it wasn’t for keeping my warranty I would never use their poor customer service again. Thank you More

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Happy not to have to frequent the service department...but the few times I've been in there...had great service. Solution was a little pricey but happy to get it repaired correctly. department...but the few times I've been in there...had great service. Solution was a little pricey but happy to get it repaired correctly. More

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Predatory Dealership using Lifetime warranties to scam unsuspecting customers. They will find anything they can to get out of warranty work. Then they are all surprised when customers are angry about thei unsuspecting customers. They will find anything they can to get out of warranty work. Then they are all surprised when customers are angry about their poor arrangements. More

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I purchased a 2016.5 Chevrolet Cruze in 2018 but last year, had to have the vehicle towed in because the car was stalling, service light was on. A mouse nest was found inside and their diagnostic found year, had to have the vehicle towed in because the car was stalling, service light was on. A mouse nest was found inside and their diagnostic found the harness wire was chewed, but repairable. This was good news because the harness was not available anywhere, even nationwide, due to the China trade war. After that, I received a call from Tim (branch manager) it was ready to pick up! Great !! Then I received call from Ed Mangus in service stating they found additional damage to piston and cylinder #1, possibly #2. We went back and forth and I was asking why this was not found from the beginning? Did they drive it? The service engine light still had to be on - advised no from Ed – they had to manually push it in. I was feeling something was not right, asked him several times for another service video – took several days and they also provided an estimate for more repairs almost $4000 – I requested detail on parts etc. and that also took several days. Ed stated not to worry - this piston and cylinder problem was common with the Chevrolet Cruze and our warranty would cover it. After going back and forth on that, it was denied due to ‘one’ tire rotation not completed. I called the insurance adjuster to go back out and he also took a picture of current odometer and that is when we found out they put almost put 4 miles while in their possession. … another lie from what he said before... When I brought this to Ed’s attention - I was advised, well they did, they had to test drive it to check the harness wiring .. I made the decision to have it moved because I did not want them touching it any longer. The final bill was wrong, they had extra charges and the insurance company had to intercept on that as well. A service tech was walking by and he asked if I was driving it and I said no – it will be towed. He said good because it shouldn’t be driven. I responded by ‘ YOU ‘ guys drove it almost 4 miles and you are telling ME not to drive it ?' He walked way. The cashier was even shocked and commented, this vehicle only has 65,000 miles and it needs an engine rebuild?? We had it towed to our mechanic that same day and they confirmed engine piston and cylinder crack #1. Possible engine crack. We towed it for a 3rd opinion and advised the same. The car was worth almost nothing now …We have heard first hand, and from too many people I cannot count, the unprofessionalism and shoddy service on how McCluskey ruins vehicles brought in for service. Samantha Gorby More

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my experience has always been great!!! the staff & techs are great to deal with.my overall experience is that they are clearly customer oriented and truly appear to be concerned about you the staff & techs are great to deal with.my overall experience is that they are clearly customer oriented and truly appear to be concerned about you having a great experience at there dealership..... . More

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SCAMMERS! I purchased my Jeep from this dealership 5 yrs ago and was required to get my oil changes done here I’d I wanted to keep my lifetime warranty. Twice now they’ve given my an inspection form that sa ago and was required to get my oil changes done here I’d I wanted to keep my lifetime warranty. Twice now they’ve given my an inspection form that says I need $1500 in repairs for items I JUST HAD REPLACED (break pads, rotors, etc.)! They prey on people, hoping we don’t know better. It’s bad enough that the repairs are marked up to 3x what they should be, but telling people they need repairs they don’t need is horrible! Don’t expect them to be apologetic, either. I called to speak to a number of people and the best they could do was offer to pay for the oil change I already paid for, so they basically did absolutely nothing. I will never return here for any services and I definitely won’t purchase another vehicle with this dealer. They’re icky. More

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I boight a roush mustang they said it was soumd said it I bought a roush mustang they said it was sound said it passed a big inspection when delivered electrical went bad first day car started stalling firs I bought a roush mustang they said it was sound said it passed a big inspection when delivered electrical went bad first day car started stalling first day paint was horrible and hidden in the pictures they are crooks and to top it off its been a month still no title do not have a car delivered they will lie and rig it if you want to see the paperwork ive got because of all the work ir needs and they knew i was trying to buy a car for my dying grandpa this place is horrible filled with liars and cheets give me my title so i can sell this piece of junk More

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