Tim Shaw | Page 12

I have never witnessed worse handling of service issues than I have at this dealership. Buying a car is just one part of the process - where you actually need to have a good experience is the lifetime of s than I have at this dealership. Buying a car is just one part of the process - where you actually need to have a good experience is the lifetime of service that comes afterward. Do not buy a car from McCluskey expecting to have that smooth experience. My girlfriend has a ‘22 Chevy Trax that has inexplicably spent almost more time at this dealership than it has in our possession. Most recently, among myriad other issues, the transmission failed in a parking lot, preventing us from being able to shift into drive, reverse, or park. Upon having it towed to the dealer, they refused to give a loaner or accurately inform us of Chevrolet’s rental policy (don’t let them fool you, call Chevy corporate - they will offer you a daily stipend for a rental and inform you of the policy). This is the 5th time the car has been in for service this year, with the first 4 times being due to the service department’s incompetence. Furthermore, they sent us a video from the service tech that completely ignored the actual problem, insisting we buy a $300 battery to simply be able to diagnose the issue. Operating with the lack of care, humanity, and understanding this service department shows is honestly commendable. I simply don’t think I could run a business this way if I tried. Do not expect to be listened to, do not expect to be treated as an equal, and most certainly do not expect to be treated with integrity. You will be nickled and dimed every step of the way. Go somewhere else. More

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Excellent customer service, very pleasant conversations with upgrade department, and good coffee, service was performed on a very high quality standards, with upgrade department, and good coffee, service was performed on a very high quality standards, More

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Very good experience, very courteous, clean waiting area, did good job and done in timely manner did good job and done in timely manner More

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Great service! Got me right in and was out the door in no time. Will be back. Got me right in and was out the door in no time. Will be back. More

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Always a pleasure friendly and helpful favorite dealership and service department have gotten every car I have from Mcclusky dealership and service department have gotten every car I have from Mcclusky More

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very nice facility, friendly staff, and extremely knowledgeable. it was easy to get an appointment. I highly recommend this dealership to anyone looking for a vehicle or just to have a vehicle servic knowledgeable. it was easy to get an appointment. I highly recommend this dealership to anyone looking for a vehicle or just to have a vehicle serviced More

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long story short bought a used car with them was told it was covered under warranty right away even though it had aftermarket parts installed anyways the car felt a little funky at the beginning but they re was covered under warranty right away even though it had aftermarket parts installed anyways the car felt a little funky at the beginning but they reassure everything was fine and inspected and covered under warranty giving that the car was a 2019 with 17k miles couple days later the motor went out supposedly it wasn't covered for another month they made me wait 2 months for the car to even get pulled in to be checked didn't provide rental at all and also when they did get it was told lies about what I needed and was just trying to upsell me more stuff than what I actually needed after a 3 month wait car was finally ready after going over invoice they completely lied about what was installed specially when they said they had replaced the aftermarket turbo to a stock one possibly to void my warranty later when i would come back for future repairs anyways i took it home and on the way home I noticed it was smoking so I called was told it was just residue and also the car still wasn't running perfectly couple weeks passed and I took it to another shop to verify work done to work and was told that they lied also the car was leaking oil i was like that's not possible I was told they was replacing the motor etc etc turns out they took it apart and replaced the one part that was bad instead and left it leaking after I notify and confronted them they brush me off and told me I had to wait more than 30 days for them to inspected because there mechanic who did was on vacation when they did check it they said oh no we didn't touch that leaking part when I did research and asked the other dealership and mechanics they advice to take them to court because they flat out lying ended up taking the car back home couple days later car catches on fire 🔥 fire department determine it was from the bad oil leak of the so called engine replacement they did they never owned up to anything worse experience ever the only person that was helpful was the sales person other than that I wouldn't buy another car from them More

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To dam pushy try to make more money off an oil change. Try to get you to sell your car or even say you have a problem with something when you don’t. Try to get you to sell your car or even say you have a problem with something when you don’t. More

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Jake and BJ were so wonderful. My son had an engine replaced and when we got the car back we were having a problem with the battery. They asked no questions and made it right. The My son had an engine replaced and when we got the car back we were having a problem with the battery. They asked no questions and made it right. They treated myself and my son well and with respect and were above and beyond what I expected. Thanks Jake and Bj. Special thank you to Jake for taking all the time you did in working this out. All the phone calls andnthen meeting me in person to make it right. You are awesome. More

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It has been nothing but a nightmare with Mcclusky Auto Body Shop for me and my husband. We sent our car there through our insurance, in the first week of July because our car was vandalized in the proce Body Shop for me and my husband. We sent our car there through our insurance, in the first week of July because our car was vandalized in the process of an attempt to steal it. The initial repair was to supposed to a broken and torn steering colloum and a damaged side mirror as well as a back window. After taking over a month for those repairs to be completed we were then informed that the car would not start. They diagnosed the problem and told us our engine was locked and that we needed a new engine. They stated that we would need to give them $5,000 up front to order the engine plus $1,000 for installation. After giving them the money there conduct became very unprofessional and communications was very poor as far as keeping us informed and updated about the status of our car repairs. Once the engine was installed we were told that the car wouldn't move and we now would probably need a new transmission. I feel like we were mislead and taken advantage of because we trusted them to treat us fairly and honestly. It is almost the beginning of October and we still don't have our car. This whole situation has been and still is extremely stressful. It has impacted our finances. My husband and I have been struggling with transportation to our jobs for the past 3 months. As well as doing necessary things for our children. Such as doctor appointments. I have contacted corporate , left a message and we have still not received a response More

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