Karen Shepherd
Karen Shepherd at McCluskey Chevrolet

Karen Shepherd

Internet Sales Consultant

McCluskey Chevrolet

9673 Kings Auto Mall Road
Cincinnati, OH 45249

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3.7
54 Reviews
3.7

54 Reviews

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54 Reviews of Karen Shepherd

April 24, 2026

Dealership Rating
Employee Rating

The service department is always helpful and accommodating. I can always count on the job to be done right and professionally. More

by killerfroh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

McCluskey Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 16, 2026

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Employee Rating

Great Experience I bought 3 vehicles from Daniel Dontae was great Helping out Great place More

by bill@billgabbardgroup.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gerlick Dontae Williams

Apr 18, 2026

McCluskey Chevrolet responded

Wow—three vehicles?! That’s incredible! Thank you so much for your continued trust and loyalty to our team—we truly appreciate you! We’re thrilled to hear Daniel and Dontae took great care of you and made your experience such a positive one. We’ll be sure to share your shoutout with them—they’ll love it! Enjoy your new vehicles, and we can’t wait to help you again down the road! Welcome to the McCluskey Chevrolet Buick GMC family—Home of the FREE Lifetime Mechanical Warranty! 🚗🛠️

Apr 20, 2026

McCluskey Chevrolet responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 01, 2026

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Everyone that I’ve worked with is courteous and responsive to problems and they go out of their way to help you solve them More

by allschenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2026

McCluskey Chevrolet responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 18, 2026

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Outstanding service and customer care! Both the sales and service staff are amazing. They are engaging and knowledgeable! More

by sorrell5214
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 22, 2026

McCluskey Chevrolet responded

We really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 09, 2026

Dealership Rating
Employee Rating

Very informative about what you’re buying and what you gonna get on your trade and everybody’s so helpful More

by Ronald Fairbanks’s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Shaw, Gary Dozier, Mark Hiltz, Chris Hacker, Adam Simon , Branden very good person

Mar 12, 2026

McCluskey Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 20, 2026

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Employee Rating

HORRIBLE CUSTOMER SERVICE. I WILL NEVER BUY FROM HERE AGAIN!!!! 4-5 years this problem has yet to be resolved. In 2021 I bought a 2022 Chevrolet Silverado 1500 LTD. Part of my More

by matt.howard439
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 26, 2026

McCluskey Chevrolet responded

We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

Mar 03, 2026

matt.howard439 responded

It is now 3/3/2026 and still have not had anyone reach out to me. Am I to wait another 4 years for this "reach out"? If you ever decide to actually attempt to take care of this issue you can "reach out" on either a Friday, Saturday, or Sunday with a date I can bring my truck in to get the spray in bed liner. Thanks.

February 10, 2026

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Employee Rating

As far as service techs we’ve dealt with the EV ones are terrible. The people checking you in are terrible. With the exception of but unfortunately I forget her name. She is a short girl with short blonde h More

by Jayhash26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 13, 2026

McCluskey Chevrolet responded

We regret to hear that you are displeased with your recent experience with us. We would like the opportunity to make this up to you. Please contact our manager at (513) 741-1111 so we can make your experience a positive one.

February 10, 2026

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Employee Rating

Called multiple times for an estimate and no one called me back on it for almost two weeks! More

by Jeff3050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 24, 2026

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Employee Rating

I was so pleasantly surprised by the fact that they were so professional and knowledgeable More

by katrina36094
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 25, 2026

McCluskey Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2024

Dealership Rating
Employee Rating

Big shout out to Savanah Large for getting my Truck fixed and keeping me posted, What great customer service this Company has. More

by brian_large
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

McCluskey Chevrolet responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

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