As a first-time visitor, I was pleased with my visit to
the dealership. Thom was pleasant and attentive throughout my day while my car was being serviced. But the experience began when I drove into the bay
the dealership. Thom was pleasant and attentive throughout my day while my car was being serviced. But the experience began when I drove into the bay and was escorted from my vehicle to the service desk. After getting the details of my visit logged in, Thom had the Uber ordered for me to go to my destination. Prior to leaving for the day, he made sure I had my scheduled Uber to return and even checked on me while I was en route, even though he had left for the day. I was more than satisfied by the experience.
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by Danita
Service Price Transparency
Other Employees Tagged:
I didn't get the names of the administrative assistant there in the morning, nor the barista, both both ladies were also a pleasant part of my experience.
Jul 31, 2026 -
Land Rover Alexandria responded
Thank you, Danita, for your wonderful five star review! We're thrilled your first visit to Land Rover Alexandria was such a positive one. Thom will be delighted to hear his attentiveness, communication, and commitment to making your day as convenient as possible made such a lasting impression. We truly appreciate your trust and look forward to welcoming you back for your next service visit.
-Roger Wildermuth, General Manager
Service was great it just took longer than I expected.
Over two and a half hours to install a license plate bracket?
Over two and a half hours to install a license plate bracket?
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by Jamaal.french
Service Price Transparency
Jul 28, 2026 -
Land Rover Alexandria responded
Thank you, Jamaal, for your review and for recognizing our team's service. We understand your concerns regarding the length of your visit and appreciate you bringing it to our attention. We're reviewing the details of your experience, and someone from our management team will be reaching out to you shortly.
-The Management Team
Tom was a true professional.
He let me know what repairs would be done in my vehicle, kept me appraised of ita progress, and ensured I got to and from the dealership via Uber. A
He let me know what repairs would be done in my vehicle, kept me appraised of ita progress, and ensured I got to and from the dealership via Uber. A great experience all the way around.
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by Mike E
Service Price Transparency
Jul 27, 2026 -
Land Rover Alexandria responded
Thank you, Mike, for your fantastic review! We're thrilled to hear Tom kept you informed throughout the process and made sure everything, including your transportation, was handled smoothly. We'll be sure to share your kind words with him. We appreciate your trust and look forward to welcoming you back to Land Rover Alexandria.
-Roger Wildermuth, General Manager
Tom is a great service advisor - he went the extra mile
to ensure my vehicle received expert care. He did his due diligence in correcting a problem someone else caused. Appreciate his forward thinking on r
to ensure my vehicle received expert care. He did his due diligence in correcting a problem someone else caused. Appreciate his forward thinking on resolving my issue! Will see them in September for the next maintenance!
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by Tony S.
Service Price Transparency
Jul 27, 2026 -
Land Rover Alexandria responded
Thank you, Tony, for your outstanding review! We're delighted to hear Tom went the extra mile to ensure your vehicle received the expert care it deserved. We'll be sure to share your kind words with him. We appreciate your trust in Land Rover Alexandria and look forward to welcoming you back for your September maintenance.
-Roger Wildermuth, General Manager
Everyone I encountered was friendly, helpful, and
professional. But I am from the Midwest. A dealership charging what I was here would be run out of town.
professional. But I am from the Midwest. A dealership charging what I was here would be run out of town.
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by eli.frank
Service Price Transparency
Jul 24, 2026 -
Land Rover Alexandria responded
Eli, thank you for taking the time to share your experience. We're pleased our team provided the level of service you expected. We understand your comments regarding pricing, as costs can differ depending on location and market conditions. We appreciate your business and hope to welcome you back in the future.
-The Management Team
It's always a great experience at this location.
The staff is amazing and service is always top tier.
The staff is amazing and service is always top tier.
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by B. Smith
Service Price Transparency
Jul 24, 2026 -
Land Rover Alexandria responded
B. Smith, thank you for your continued support! We're delighted to hear every visit is a great one and that our team consistently delivers top-tier service. We truly appreciate your trust in Land Rover Alexandria and look forward to welcoming you back.
-Roger Wildermuth, General Manager
Tom is very efficient.
He's very responsive, knowledgeable and professional. He's my go to guy here at Landrover.
He's very responsive, knowledgeable and professional. He's my go to guy here at Landrover.
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by B. Smith
Service Price Transparency
Jul 24, 2026 -
Land Rover Alexandria responded
B. Smith, thank you for your wonderful review! We're thrilled Tom has earned your trust as your go-to advisor. His professionalism, responsiveness, and knowledge are exactly what we strive for at Land Rover Alexandria. We appreciate your loyalty and look forward to welcoming you back!
-Roger Wildermuth, General Manager
I had an excellent experience with the Service Department
at Land Rover Alexandria. Kevin was the service advisor who assisted me, and he was professional, knowledgeable, and attentive throughout the entire
at Land Rover Alexandria. Kevin was the service advisor who assisted me, and he was professional, knowledgeable, and attentive throughout the entire process. He kept me informed, answered all of my questions, and made sure everything was handled smoothly from start to finish.
I really appreciated his outstanding customer service and the care he showed throughout my visit. Thank you, Kevin, and the entire Land Rover Alexandria Service team, for providing such a positive experience. I would definitely recommend this dealership for their excellent service.
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by NBRivas
Service Price Transparency
Jul 20, 2026 -
Land Rover Alexandria responded
Thank you for your outstanding review! We're delighted Kevin provided the professional, knowledgeable, and attentive service you deserve. Keeping our customers informed and making every visit seamless is what we strive for. We truly appreciate your recommendation and look forward to welcoming you back to Land Rover Alexandria!
-Roger Wildermuth, General Manager
Tom Rose is hands down the best service advisor I’ve
worked with. From the very beginning, he has been professional, knowledgeable, honest, and genuinely committed to providing exceptional customer serv
worked with. From the very beginning, he has been professional, knowledgeable, honest, and genuinely committed to providing exceptional customer service. He takes the time to explain everything clearly, keeps me informed throughout the service process, and always makes sure my concerns are addressed.
Tom is the reason I decided to become a Range Rover owner. The confidence, trust, and level of care he demonstrated gave me complete peace of mind, and I knew my vehicle would be in good hands. That kind of service is hard to find and speaks volumes about both Tom and Jaguar Land Rover Alexandria.
If you’re bringing your vehicle in for service, I highly recommend asking for Tom Rose. He consistently goes above and beyond to ensure every visit is a positive experience. Thank you, Tom, for setting the standard for outstanding customer care!
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by Precious
Service Price Transparency
Jul 10, 2026 -
Land Rover Alexandria responded
Thank you for your incredible review, Precious! Your kind words about Tom truly mean a great deal to all of us. Knowing his professionalism, honesty, and dedication earned your trust and even played a role in your decision to become a Range Rover owner is the highest compliment we could receive. We'll be sure to share your recognition with Tom. Thank you for choosing Land Rover Alexandria, and we look forward to providing you with the same exceptional care for many years to come.
-Roger Wildermuth, General Manager
Excellent service with attentive staff who go above and
beyond to satisfy the customer. Attention to detail in everything they do.
beyond to satisfy the customer. Attention to detail in everything they do.
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by Andy
Service Price Transparency
Jul 09, 2026 -
Land Rover Alexandria responded
Thank you, Andy, for your wonderful review! We're delighted to hear our team's attentive service and commitment to every detail made such a positive impression. Providing an exceptional experience is always our goal, and we truly appreciate your trust in Land Rover Alexandria. We look forward to welcoming you back!
-Roger Wildermuth, General Manager
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