MELVIN RIVAS

I brought my 2021 Jaguar F-PACE here for a routine oil change and multi-point inspection. While there, the service advisor recommended a tire rotation and a wheel alignment, assuring me they were needed b change and multi-point inspection. While there, the service advisor recommended a tire rotation and a wheel alignment, assuring me they were needed based on their recommendations. My vehicle was driving perfectly and exhibiting zero issues. I was charged an exorbitant $573 for an oil change and inspection, $165 for a tire rotation and over $330 for the alignment. Worse yet, the dealership explicitly falsified the invoice text, marking both items as "Customer Requested." I did not request these services; they were recommended to me by the advisor. Marking them as "customer requested" is a deceptive tactic used to shift legal liability onto the consumer and cover up predatory upselling.I contacted management and gave them 48 hours to correct this inaccurate paperwork and address the billing, but I was completely ignored. Consider this a warning to check your invoices carefully before paying. They will add unrelated procedures and then alter the paperwork to make it look like it was your idea. I will be taking my business to an independent European specialist from now on. More

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Melvin provided excellent service. He communicated promptly, asked for approval before moving forward, kept me updated throughout the process, and made sure everything was ready when I He communicated promptly, asked for approval before moving forward, kept me updated throughout the process, and made sure everything was ready when I arrived for pickup. The entire experience was smooth and professional—I couldn’t have asked for better service. More

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Outstanding service department! Service staff is the best! Great customer service! Excellent service! Great team! Service staff is the best! Great customer service! Excellent service! Great team! More

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Great communication and very detailed in repairs. Very knowledgeable about Land Rover vehicles, and supportive when it comes to repairs and service. Very knowledgeable about Land Rover vehicles, and supportive when it comes to repairs and service. More

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Kevin and Melvin both are Excellent Service Technicians! They did a great job keeping me informed about my Range Rover. They are professional and always have gone above and beyond to provide me with Excell They did a great job keeping me informed about my Range Rover. They are professional and always have gone above and beyond to provide me with Excellent Customer Service! Thank you! More

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Melvin was an exceptional rep. He kept me updated of the service and even provided a detailed report of other items that are in urgent need of repairs. I am able to prioritize the He kept me updated of the service and even provided a detailed report of other items that are in urgent need of repairs. I am able to prioritize the repairs so that I can make arrangements to take care of them in the future. My car was washed and returned to me in a very clean manner. This is the second Land Rover dealership that I have taken my vehicle to and by far this has been the best service. This will be my home dealership in the future. More

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First off, if anybody that buys a Range Rover or a European car you must have a maintenance package. Period. The dealership sells them.I have one on all of my imports, including my Range Rover autoaut European car you must have a maintenance package. Period. The dealership sells them.I have one on all of my imports, including my Range Rover autoautobiography. He’s aware that sometimes these can be unique to work with to make them work. He is patient kind understanding and extremely knowledgeable for what to expect in his communication about the trajectory of the process.. He is the reason alone on why I will only have this Dealership touch my range Rover. I don’t always get the outcome I want, but it’s always the outcome. I can understand.. if anyone’s reading this review, going to the dealership and require himself to be the one and only person you ever deal with. As a restauranteur of 17 restaurants, one should hear my voice and listen to my words.. plus he has great detail guys. I alway leave cash with him to “tip the boys” The definition of hospitality will always be “the art of loving out of the people first.” Love one another coexist day-to-day. It’ll change lives.. More

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Not satisfied with service. I brought my car in for service and had to return it to service. I has a problem with the gear shift I brought my car in for service and had to return it to service. I has a problem with the gear shift More

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