ROGER WILDERMUTH

I brought my 2021 Jaguar F-PACE here for a routine oil change and multi-point inspection. While there, the service advisor recommended a tire rotation and a wheel alignment, assuring me they were needed b change and multi-point inspection. While there, the service advisor recommended a tire rotation and a wheel alignment, assuring me they were needed based on their recommendations. My vehicle was driving perfectly and exhibiting zero issues. I was charged an exorbitant $573 for an oil change and inspection, $165 for a tire rotation and over $330 for the alignment. Worse yet, the dealership explicitly falsified the invoice text, marking both items as "Customer Requested." I did not request these services; they were recommended to me by the advisor. Marking them as "customer requested" is a deceptive tactic used to shift legal liability onto the consumer and cover up predatory upselling.I contacted management and gave them 48 hours to correct this inaccurate paperwork and address the billing, but I was completely ignored. Consider this a warning to check your invoices carefully before paying. They will add unrelated procedures and then alter the paperwork to make it look like it was your idea. I will be taking my business to an independent European specialist from now on. More

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After a few hiccups during the sake, the dealership responded very well, regaining my confidence and support. responded very well, regaining my confidence and support. More

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This is the 7th car that I have purchased from this dealership. That should tell you!!! dealership. That should tell you!!! More

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I had an exceptional experience leasing my 2026 Range Rover Evoque, and I can’t say enough about the outstanding service provided by Jerome Cabbagestalk and Roger Wildermuth at Land Rover Alexandria. Rover Evoque, and I can’t say enough about the outstanding service provided by Jerome Cabbagestalk and Roger Wildermuth at Land Rover Alexandria. From start to finish, they went above and beyond to ensure every detail was handled with care and professionalism. What truly stood out was their commitment to making sure I got exactly what I wanted—including securing the Corinthian Bronze color, which was incredibly important to me. They listened, stayed persistent, and delivered. Their communication was clear, timely, and transparent throughout the entire process, and they made what can often be a stressful experience feel seamless and enjoyable. It’s rare to find a team so dedicated to customer satisfaction, and their level of attention and follow-through really set them apart. If you’re looking for a team that genuinely cares and will go the extra mile, I highly recommend working with Jerome and Roger. I couldn’t be happier with my new Evoque and the experience that came with it. More

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I wanted to share my appreciation for the excellent experience I had working with Ogun. Throughout the entire sales process, he was consistently informative and professional. He took the time to ensur experience I had working with Ogun. Throughout the entire sales process, he was consistently informative and professional. He took the time to ensure I had all the necessary details to make an informed decision and handled every step with a high level of expertise. It was a pleasure working with someone so dedicated to a smooth and transparent process. I highly recommend his services. More

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Every interaction with a team member at Land Rover Alexandria is professional and friendly. They all go out of their way to ensure my sales or service experience goes as smoothly as possible Alexandria is professional and friendly. They all go out of their way to ensure my sales or service experience goes as smoothly as possible More

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BUYER BEWARE. I have a 2023 Range Rover Sport that was rendered completely inoperable by the vehicle’s OWN security system. Both smart keys were deactivated simult I have a 2023 Range Rover Sport that was rendered completely inoperable by the vehicle’s OWN security system. Both smart keys were deactivated simultaneously with zero warning. When I contacted the dealer they immediately quoted me $3,000 for a new KVM module replacement. After I pushed back and contacted Land Rover corporate they suddenly dropped it to $640. My car is still under full factory warranty and this is a known design defect across all 2022+ Land Rover vehicles. They tried to take advantage of me and charge $3,000 for a software issue on a car that is still under warranty. Do not let them upsell you on expensive hardware replacements before attempting a software reactivation first. I have an open corporate case and BBB complaint filed. Land Rover needs to do better by their customers. Be aware and do your research before authorizing any repairs. More

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Our sales advisor Jerome was exceptionally insightful. He listened carefully to our driving needs recommended a model that is fit for purpose. Also found us a new model that was discounted. He was calm, s He listened carefully to our driving needs recommended a model that is fit for purpose. Also found us a new model that was discounted. He was calm, substantive and attentive. Ali, who trained us on the vehicle tech was wonderfully patient and spoke in non tech terms we understood. Also, the manager was very generous to give us a significant discount on the steps we added. More

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