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ELAINE NG
ELAINE NG at Land Rover Alexandria

ELAINE NG

Service Manager

Land Rover Alexandria

5636 S Van Dorn St
Alexandria, VA 22310

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4.7
10 Reviews

Dealership Experience

3 yrs, 4 mos

Industry Experience

22 yrs, 4 mos

Languages Spoken

Cantonese Cantonese

4.7

10 Reviews

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10 Reviews of ELAINE NG

August 01, 2026

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Employee Rating

Prompt and courteous service from the start all the way through a carefully explained diagnosis and outcome. Elaine is a good communicator and extremely customer oriented. Thank you. More

by FrancoAndolini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 03, 2026

Land Rover Alexandria responded

Thank you for your thoughtful feedback! It's wonderful to know Elaine's communication and customer focused approach made your experience such a positive one. We appreciate your trust in Land Rover Alexandria and look forward to serving you again at one of the region's top Land Rover dealerships. -Roger Wildermuth, General Manager

July 25, 2026

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Employee Rating

I scheduled an appointment to service my vehicle and dropped it off the night before. Then waited all day the next day to be told my vehicle is not in Cue... It would have been professional to explain t More

by scott_wilmore
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 28, 2026

Land Rover Alexandria responded

Thank you, Scott, for taking the time to share your feedback and for your patience throughout the process. We appreciate you bringing this to our attention. Clear communication is important to us, and we're reviewing the details of your visit to better understand what occurred. A member of our management team will be reaching out to you shortly, and we appreciate your continued support of our dealership. -The Management Team

July 17, 2026

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Employee Rating

I had an excellent experience with the Service Department at Land Rover Alexandria. Kevin was the service advisor who assisted me, and he was professional, knowledgeable, and attentive throughout the entire More

by NBRivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JUSTIN SMITH, YUJIN LEE, TOM ROSE, MELVIN RIVAS, KEVIN DOOLEY, ASH GUASCH

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Jul 20, 2026

Land Rover Alexandria responded

Thank you for your outstanding review! We're delighted Kevin provided the professional, knowledgeable, and attentive service you deserve. Keeping our customers informed and making every visit seamless is what we strive for. We truly appreciate your recommendation and look forward to welcoming you back to Land Rover Alexandria! -Roger Wildermuth, General Manager

July 17, 2026

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Employee Rating

Elaine was the best! So helpful and thorough with detailed information about the services on my car! Everyone was so patient and kind More

by Katelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 20, 2026

Land Rover Alexandria responded

Thank you, Katelyn, for your wonderful review! We're thrilled to hear Elaine provided such helpful and detailed service, and that our team made you feel welcomed with patience and kindness. We truly appreciate your support and look forward to seeing you again at Land Rover Alexandria! -Roger Wildermuth, General Manager

June 27, 2026

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Employee Rating

Superb service! Responsive and professional personnel throughout. Special acknowledgement to Kevin and Melvin in service. Best in class!! More

by lairdjpitz44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: YUJIN LEE, MELVIN RIVAS, KEVIN DOOLEY

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Jun 29, 2026

Land Rover Alexandria responded

Thank you for your wonderful review! We're delighted to hear you received superb service from our team. Kevin and Melvin will be thrilled to know their professionalism and responsiveness made such a positive impression. Thank you for choosing Land Rover Alexandria, and we look forward to welcoming you back for your next visit! -Roger Wildermuth, General Manager

May 31, 2026

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Employee Rating

Quick reliable service. The wait times are very reasonable. Will definitely take my vehicle here again. More

by AP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2026

Land Rover Alexandria responded

Thank you for the great review! We're pleased to hear you received quick, reliable service and found the wait times reasonable. We appreciate your trust in Land Rover Alexandria and look forward to taking care of your vehicle again in the future. -Roger Wildermuth, General Manager

May 26, 2026

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Employee Rating

Staff was very knowledgeable amd extremely helpful. I have a very nice visit and my vehicle was taken great care of. More

by Dodgegirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JUSTIN SMITH, YUJIN LEE, TOM ROSE, MELVIN RIVAS, KEVIN DOOLEY, ASH GUASCH

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May 26, 2026

Land Rover Alexandria responded

Thank you for the wonderful review and for sharing your experience with us. We are thrilled to hear our team was knowledgeable, helpful, and took great care of your vehicle throughout your visit. Providing exceptional customer care and professional service is what helps make Land Rover Alexandria the top Land Rover dealership in the area. We truly appreciate your support and look forward to welcoming you back again soon. -Roger Wildermuth, General Manager

May 17, 2026

Dealership Rating
Employee Rating

The best service advisor at Land Rover of Alexandria. Elaine is very customer service oriented, she was able to answer all the questions I had while my vehicle was in for services. Elaine offered alterna More

by $momof5
Recommend Dealer
Yes
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May 19, 2026

Land Rover Alexandria responded

Thank you for the wonderful review. We are delighted to hear that Elaine provided such attentive and knowledgeable service throughout your visit. Taking the time to answer questions clearly and help find cost effective solutions while getting your vehicle back to you promptly is exactly the level of care we strive to deliver at Land Rover Alexandria. We truly appreciate your kind words and look forward to welcoming you back again in the future. -Roger Wildermuth, General Manager

May 10, 2026

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Employee Rating

I was very pleased with the exceptional assistance of their service department. Excellent and top-notch! More

by Hanna.abraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 13, 2026

Land Rover Alexandria responded

Thank you so much for the wonderful review, Hanna. We are thrilled to hear you were pleased with the assistance provided by our service department. Delivering exceptional and top notch customer care is always our goal, and your kind feedback truly means a lot to our team. We appreciate your support and look forward to welcoming you back again in the future. -Roger Wildermuth, General Manager

April 11, 2026

Dealership Rating
Employee Rating

Elaine was extremely helpful explaining what was involved in my scheduled maintenance. She set clear expectations and made herself available for follow up questions. I will continue to have my vehicle(s) ser More

by FDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2026

Land Rover Alexandria responded

Thank you for the thoughtful review, we truly appreciate it. It is wonderful to hear Elaine took the time to clearly explain your scheduled maintenance and set the right expectations while being available for any follow up questions. That level of care and communication is exactly what we strive for. We look forward to continuing to take care of you and your vehicles. -Roger Wildermuth, General Manager

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