ELAINE NG

I brought my 2021 Jaguar F-PACE here for a routine oil change and multi-point inspection. While there, the service advisor recommended a tire rotation and a wheel alignment, assuring me they were needed b change and multi-point inspection. While there, the service advisor recommended a tire rotation and a wheel alignment, assuring me they were needed based on their recommendations. My vehicle was driving perfectly and exhibiting zero issues. I was charged an exorbitant $573 for an oil change and inspection, $165 for a tire rotation and over $330 for the alignment. Worse yet, the dealership explicitly falsified the invoice text, marking both items as "Customer Requested." I did not request these services; they were recommended to me by the advisor. Marking them as "customer requested" is a deceptive tactic used to shift legal liability onto the consumer and cover up predatory upselling.I contacted management and gave them 48 hours to correct this inaccurate paperwork and address the billing, but I was completely ignored. Consider this a warning to check your invoices carefully before paying. They will add unrelated procedures and then alter the paperwork to make it look like it was your idea. I will be taking my business to an independent European specialist from now on. More

Report | Print

The best service advisor at Land Rover of Alexandria. Elaine is very customer service oriented, she was able to answer all the questions I had while my vehicle was in for services. Elaine offered alterna Elaine is very customer service oriented, she was able to answer all the questions I had while my vehicle was in for services. Elaine offered alternative solutions that were cost effective to get my vehicle back to me in a timely manner. More

Report | Print

I was very pleased with the exceptional assistance of their service department. Excellent and top-notch! their service department. Excellent and top-notch! More

Report | Print

Elaine was extremely helpful explaining what was involved in my scheduled maintenance. She set clear expectations and made herself available for follow up questions. I will continue to have my vehicle(s) ser in my scheduled maintenance. She set clear expectations and made herself available for follow up questions. I will continue to have my vehicle(s) serviced at this location largely because of Elaine. More

Report | Print