TJ Upton
TJ Upton at Niello Volvo Cars Sacramento
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TJ Upton

General Manager

Niello Volvo Cars Sacramento

4609 Madison Ave
Sacramento, CA 95841

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4.9
16 Reviews

Dealership Experience

10 yrs, 5 mos

4.9

16 Reviews

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16 Reviews of TJ Upton

October 16, 2024

Dealership Rating
Employee Rating

Excellent service provided. He’s very knowledgeable and explained what he will have done regarding the concerns. More

by JBELDA52
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 16, 2024

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear TJ and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

September 27, 2024

Dealership Rating
Employee Rating

They treated us well with loaner and all. Didn’t like how our car was in the shop for over a month to try to fix the same issue. More

by BLBROWN3680
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Rob Pane , Edgar

Sep 27, 2024

Niello Volvo Cars Sacramento responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 15, 2024

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Employee Rating

It's a great dealership with excellent service. They go above and beyond with efficiency without cutting corners in both the sales and service departments. They understand that the customer's time More

by mbranstad
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Sean Smith, Rick Fuentes

May 16, 2024

Niello Volvo Cars Sacramento responded

We are very happy to hear TJ, Sean, and Rick provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 05, 2024

Dealership Rating
Employee Rating

The folks at Niello Volvo are excellent in every respect. They are very knowledgeable and professional. Additionally the services performed are excellent and ready when promised. The routine maintenanc More

by BEANPAWD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Frey, Andrew Clark, Jorgen Eiremo , Jacob Bean, A. Ott,

Apr 06, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello Volvo Cars Sacramento are glad to have you as a customer. TJ Upton General Manager tupton@niello.com (916) 245-2231

April 04, 2024

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Employee Rating

When I first went to pickup my new car I waited about an hour before I was able to flag anyone down and ask about my car. Other than that everyone who finally helped me was amazing! More

by MWHITAKER10
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 28, 2024

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Employee Rating

Fantastic service, had me in and out with the deal super quick, definitely the best dealership by far. More

by JCRAYNE13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Clark, Sean Smith

Mar 29, 2024

Niello Volvo Cars Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! TJ Upton General Manager tupton@niello.com (916) 245-2231

March 22, 2024

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Employee Rating

Niello Volvo has consistently exceeded my expectations for pre-sales, sales, and service needs. The sales experience is easy, pricing is competitive, everything is explained in detail and there is no fee More

by dbs0
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica LeClerc, Amy Ott

Mar 24, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 13, 2024

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Employee Rating

Excellent customer service Amy is a nice employee of niello volvo and the building and outside is very clean More

by LISALOOMER1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amy Ott, Ken Elvis

Mar 13, 2024

Niello Volvo Cars Sacramento responded

Lisa, Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Amy was able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 16, 2024

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Employee Rating

Neillo Volvo staff always go above and beyond to make sure their clients are taken care of! Their customer service is excellent and we highly recommend them! More

by S_MARANVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Ott , Sean Smith (sales), Isahi (service dept), Justin (sales manager), Brian (finance manager)

Jan 16, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to leave us a five-star review. It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 11, 2024

Dealership Rating
Employee Rating

I bought my last two Volvos (XC90) from Niello, and I'm planning to buy my daughter's first car there asap as well. The sales staff are all amazing, and TJ (the GM) is salt of the earth. You'll always be t More

by BANKS4403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Smith, Rick Fuentes

Jan 12, 2024

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento, we look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

1

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