Susanna Yim
Susanna Yim at Norm Reeves Honda Superstore Cerritos

Susanna Yim

6 Years Honda Platinum Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

Contact Me
4.9
975 Reviews

Enjoy assisting the customers to drive off our dealership with the big smiles in a new or preowned vehicle they were dreaming for. 😊

Dealership Experience

13 yrs, 4 mos

Industry Experience

18 yrs, 4 mos

Languages Spoken

English English

Korean Korean

4.9

975 Reviews

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975 Reviews of Susanna Yim

December 06, 2025

Dealership Rating
Employee Rating

Susanna was amazing! She took the time to understand what I needed, answered all my questions, and never made me feel pressured. More

by joh17095
Recommend Dealer
Yes

Other Employees Tagged: Susanna Yim

December 06, 2025

Dealership Rating
Employee Rating

Susanna is truly an exceptional person. I asked countless questions about the 2026 Honda CR-V EX, and she patiently answered every single one with kindness and professionalism. She also gav More

by mohshinsung
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

December 05, 2025

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I had a good experience thank you would come back again to this dealership ! Great opportunity More

by tripham0279
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

November 23, 2025

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I was very satisfied with my purchase. I love the fact that they were patient with me, understanding, loving, caring, sharing, and waiting for me to make the final payments and directing m More

by JasonJeune25
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Harris, Mike Porter

Nov 24, 2025

Norm Reeves Honda Superstore Cerritos responded

Reading your words, it’s clear Susanna made this more than a purchase. She made it a genuine connection. Her mix of patience, guidance, and generosity is something she brings to every customer, and she’ll be thrilled to hear it meant this much. We appreciate you taking the time to share it.

November 08, 2025

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Service Advisors and the service technicians work hand in hand to make sure your vehicle is taken care of. This dealership doesn’t provide shuttle service so I will look elsewhere for when my car is out of w More

by elvi99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2025

Norm Reeves Honda Superstore Cerritos responded

Hi, thank you so much for shouting out our service team! We'll make a note about your shuttle service comment, as we're always looking for ideas to make our service even better. Thanks for providing feedback.

November 08, 2025

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Another Fantastic Experience with Susanna! ​This is the third car we've purchased from Susanna at Norm Reeves, and once again, she was absolutely amazing! ​Susanna truly sets the bar for wha More

by shernandez1004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Susanna Yim

Nov 10, 2025

Norm Reeves Honda Superstore Cerritos responded

Your Honda journey with Susanna is starting to feel like an epic trilogy. Book three is complete, and we can’t wait for the next chapter!

November 08, 2025

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Norm Reeves Honda was a good place to buy a new car they were honest sincere and Susana helped me set up my blue tooth for the car and gave me a basic lesson on the most important functions the car has and More

by Jose Serna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 10, 2025

Norm Reeves Honda Superstore Cerritos responded

Looks like Susanna gave you the ultimate Honda survival kit: knowledge, accessories, and confidence to conquer the road. Time to hit the adventure trail fully equipped, Jose!

November 07, 2025

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Employee Rating

Good service Done Good service and also they have a good stock on the vehicles More

by fonso1975
Recommend Dealer
Yes

Other Employees Tagged: Susanna Yim

Nov 07, 2025

Norm Reeves Honda Superstore Cerritos responded

A full plate of good service and a stocked selection? Sounds like you hit the all-you-can-drive buffet! Thanks for coming hungry for options. We’re glad you left satisfied.

October 27, 2025

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Susanna was great! She was very prompt with informative and straight forward answers. A great asset to her organization. I dealt with three other dealerships and seve More

by chrismihai
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 28, 2025

Norm Reeves Honda Superstore Cerritos responded

Honesty does drive the best deals, and Susanna’s got that skill on lock! We’re thrilled she stood out as the real deal, Chris. Thanks for putting your trust in Norm Reeves Honda Cerritos!

October 18, 2025

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Employee Rating

Very helpful and straightforward dealer. Transparent pricing, great communication and service. Susanna was helpful in reducing the time I had to spend in the dealership filling out paperwork More

by ivanepulido24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 20, 2025

Norm Reeves Honda Superstore Cerritos responded

Stories like this always remind us why we love what we do! Thanks for giving Susanna a special shoutout for making your visit especially smooth and easy. Congrats on your new Honda, too! What features are you most excited to test out?

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