Susanna Yim | Page 98

Stress free Susanna sent me a very good quote on a 2014 Honda Accord. I contacted her about my interest in the car. We set a time to meet. When I arrived the car Susanna sent me a very good quote on a 2014 Honda Accord. I contacted her about my interest in the car. We set a time to meet. When I arrived the car was washed and ready for a test drive. She was professional, honest, and efficient. When she said no extras would be added on, she meant it. Once I was done with the financing dept. she even set my phone up to work with the car's blue tooth! Susanna goes above and beyond customer service. I must say she is the first dealer who has ever called me a few days later to see how the car's doing and/or to see if I had any questions. Thoroughly impressed! More

Report | Print

Great Service from Susanna Yim Susanna Yim is the best. She doesn't play any games. the process for getting my new Accord was quick and easy as it should be. She found the exact car Susanna Yim is the best. She doesn't play any games. the process for getting my new Accord was quick and easy as it should be. She found the exact car I wanted, and it was the last one on the lot too. I highly recommend Susanna Yim if you want the best price possible. More

Report | Print

Hassle Free This was my 3rd time buying a car from Norm Reeves. My experience has always been great. This time I purchased a 2014 Honda Accord Sport through Susan This was my 3rd time buying a car from Norm Reeves. My experience has always been great. This time I purchased a 2014 Honda Accord Sport through Susanna Yim. Susanna made my experience hassle free and so quick. I got the care I wanted and was out the door in know time. I would definitely recommend Norm Reeves and expecially Susanna Yim in Internet Sales to anyone interested in purchasing a Honda. Thanks Susanna! :) More

Report | Print

Mr john Alcala sr Beautiful person Susanna so very help full went out of her way to help me n my daughter on her day off she came in we were blessed to have her as a s Beautiful person Susanna so very help full went out of her way to help me n my daughter on her day off she came in we were blessed to have her as a sale person thanks Susanna keep being uuu More

Report | Print

Great Place to get a car.. I saw a used 2011 accord I liked online. I went in to test drive it and ended up leaving with a 2014 accord. Susanna was great. She was patient and ve I saw a used 2011 accord I liked online. I went in to test drive it and ended up leaving with a 2014 accord. Susanna was great. She was patient and very helpful. I would defintely reccomend her to family and friends. Her service was outstanding. More

Report | Print

My experience with Susanna Yim at Norm Reeves Honda has been nothing but fantastic and exemplary. This was not the easiest to put together (or so I thought) until I was contacted by Susanna. I was cosignin been nothing but fantastic and exemplary. This was not the easiest to put together (or so I thought) until I was contacted by Susanna. I was cosigning for a new Honda Civic for my daughter who lives in So Cal. I live in Southwest Florida. From the very outset Susanna listened to our needs and executed quickly. The paperwork got to me and all was in order as agreed. If this long distance experience went this well with me I can only imagine how easy and professional Susanna handles her local business. To the owner and managers at Norm Reeves my congrats to you and your wonderful sales rep. Susanna. Thanks again, Dan More

Report | Print

I haven't had to buy a car in 11 years, bought 6 previously, the last two being Honda's, and every time it was very overwhelming, with a lot of sales pressure, a lot of hassle, and VERY time consum previously, the last two being Honda's, and every time it was very overwhelming, with a lot of sales pressure, a lot of hassle, and VERY time consuming to purchase a vehicle. I was in no way excited to go through such a process for another car. But I am a single Mom now, and needed a new car, and with my newborn, did not have a lot of time to go through such a process. That was NOT the case this time. I met SUSANNA YIM, Internet Sales Consultant at Norm Reeves Honda. She was kind and diligent from the moment I met her. She followed through at every turn. She was kind, sweet, and easy to talk to, like I already knew her. I had chosen a car I wanted on their website, and couldn't get into the dealer for a few days, but she followed through, without being pushy, as if she was saving the car I wanted just for ME. I finally made it to the dealer, and she was there, prepped and ready to go. Explained all the benefits of my car, showed me how to use all them, and made me feel like a QUEEN getting the car. She went above and beyond in my opinion, as she made sure I was comfortable and informed of everything along the way. I have to say, SUSANNA YIM made my car buying experience feel so comfortable and ease. She was very patient with ALL my questions and had an answer for everything, which tells me she was very knowledgeable about the product she was selling me. She is a "Gold Master" at her job, as she rightfully deserves! I was in and out In a couple hours, NOT all day, like it normally takes, such a "breathe of fresh air!" I would and will recommend SUSANNA YIM to anyone I know who wants to buy a vehicle. She was amazing and compassionate , and accommodating, all the way through, from the moment I sent an email to her to the moment she brought me my car. And, afterwards she has contacted me a couple times, to make sure I was still satisfied, and she was there for any questions I may have, and again, I did, and again, she was very helpful and knowledgeable. I have to say, I couldn't have asked for a better car buying experience in 7 car purchases now...THANK YOU SUSANNA YIM! Not for only doing your job well, but you obviously like your job to do such amazing work with your customers. I will NOT forget you...as Ill need another car again, and YOU will be who I will be going to...Thank you, Thank you, Thank you!!! Victoria...a VERY satisfied customer of Norm Reeves Honda in Cerritos because of such an amazing Sales Person SUSANNA YIM! :) In addition, Kevin Harris, Finance Manager, he was wonderful too. I cannot express how comfortable he made me feel with such a huge financial transaction. It is at time a bit overwhelming. He is just a person, like me, and treated me the same. He was awesome at providing all my documents in such a thorough way. He had me at ease and smiling the whole time. Its a stressful time, buying a car, and I never for a moment felt stressed. He was patient, diligent and thorough and he's your guy when singing all those documents. He is an asset to Norm Reeves Honda in Cerritos, and I am so happy they brought him aboard. I have not met another financial person so kind and genuine as him. I cannot say enough how great Norm Reeves Honda in Cerritos is! They have great talented employee's and I will recommend them to everyone I can. Thank you again for my new Honda...im so happy and I love it! Victoria...ag More

Report | Print

I went into the dealership with my mother and Susanna Yim was our dealer. She was great! She spoke Korean with my mom making it a lot easier for her to understand what is going on. While speaking in Korean was our dealer. She was great! She spoke Korean with my mom making it a lot easier for her to understand what is going on. While speaking in Korean, she spoke to me in English answering all the questions I had. I really recommend Mrs. Yim because of her kind and friendliness. Thank you! More

Report | Print

Service was great. Susanna Yim explain very detail about the car. She answered all of our questions. She was very understanding and good customer service. the car. She answered all of our questions. She was very understanding and good customer service. More

Report | Print

Excellent service. Susanna was very professional and helpful. This was my second purchase from Susanna. I would return to norm reeves for my next vehicle purchase. helpful. This was my second purchase from Susanna. I would return to norm reeves for my next vehicle purchase. More

Report | Print